Influence of System Trust on Customer Loyalty: The Mediating Effect of Organizational and Interpersonal Trust
全文
數據
相關文件
and Kasper, H.D.P., “The impact of Satisfaction on Brand Loyalty: Urging on Classifying Satisfaction and Brand Loyalty,” Journal of Consumer Satisfaction, Dissatisfaction
This shows that service quality, perceived value, DM advertising, customer satisfaction and loyalty have become important issues on business management.. Therefore, the
The analytic results show that image has positive effect on customer expectation and customer loyalty; customer expectation has positive effect on perceived quality; perceived
(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),
Most of the studies used these theme parks as a research object and mainly focused on service quality, customer satisfaction and possible reasons that influence the willingness of
Research of Cultural and Creative Product’s Effect on Customer Value and Customer Attitude- - -Take - Taiwan “MUJI” Product of RYOHIN KEIKAKU..
Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme
This study aims to explore whether the service quality and customer satisfaction have a positive impact on the organizational performance of the services and whether the