內部服務品質與公車駕駛員服務行為關係之研究 - 政大學術集成

and Wiley, J.W., (1991), “Service Quality and Management Practices: A Look at Employee Attitude, Customer Satisfaction, and Bottom-Lime Consequence,” Human Resource Planning.

This shows that service quality, perceived value, DM advertising, customer satisfaction and loyalty have become important issues on business management.. Therefore, the

(1982), “An Investigation into the Determinants of Customer Satisfaction,” Journal of Marketing Research, Vol. 1996), “Relationship Marketing in Consumer Markets,” Journal

(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),

Most of the studies used these theme parks as a research object and mainly focused on service quality, customer satisfaction and possible reasons that influence the willingness of

Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme

Therefore, this research is for the purpose of understanding the service of privatization nursery, discussing parents’ satisfaction with service quality and finding the

This study aims to explore whether the service quality and customer satisfaction have a positive impact on the organizational performance of the services and whether the