臺北市運動主題餐廳體驗品質、滿意度與行為意向之研究

In this study, the impact of corporate social responsibility to corporate image, service quality, perceived value, customer satisfaction and customer loyalty was explored

However, the CRM research was seldom used by the Science Park logistic industry; this research used structural equation modeling (SEM) to research the relationship in CRM,

(2) Structural Equation Modeling was used to analysis the relationship among tourists’ lifestyle, involvement, experience and satisfaction.. Also, it showed that tourists’

The prevalence of the In-service Education is making the study of In-service student satisfaction very important.. This study aims at developing a theoretical satisfaction

Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme

有感於瑞典與美國顧客滿意指標的成功經驗，屬於歐洲的顧客滿意指標 (European Customer Satisfaction Index, ECSI) 乃在官方授意下由歐洲品質組織 (European Organization for

Methodologies used in this study comprise two parts, the first part is questionnaires, which investigate customers’ assessment of the quality and satisfaction of service

The study was based on the ECSI model by Martensen et al., (2000), combined with customer inertia as a mediator in the hope of establishing a customer satisfaction model so as