The Empirical Study on the Vitality Index of Organization for the Taiwanese Hospitality

The Empirical Study on the Vitality Index of Organization for the Taiwanese Hospitality

Assistant Professor Ling, Hsiao-Chi Max.ling911@msa.hinet.net

National Kaohsiung University of Applied Sciences Idustrial Engineering and

Management Assistant Professor Wang, Chia-Nam cn.wang@cc.kuas.edu.tw De Lin Institute of Technology Finance Department Assistant Professor Hsieh, Sung-Yi yi@ms24.url.com.tw Takming University of Science and Technology Department of Business Administration Lecturer Chao Chiao Cc0923@ms28.hinet.net

Abstract

Chinese cuisine has a long history. Therefore, it guide Taiwanese hospitality industry have positive development. This study is based on Taiwanese hospitality industry as the research object. The research introduced the concepts of “life” and “death” into analyses and diagnoses of operation of the organization and constructed an index of evaluation of “vitality” to provide operators with a different perspective to the evaluation model. The exploration of conception of vitality index of organization will help people inside and outside of the organization to evaluate it. Like a doctor who examines human body, this research could find the reason why the organization is underperforming and take remedial action.

The results found that by taking advantage of Analytic Hierarchy Process to analyze, we could obtain weighted indexes of evaluation of vitality and figure out importance and orders of individual systems for maintaining case life and understand the extent to which the functioning of individual systems can provide operators with a reference.

Keywords: hospitality, competitiveness, vitality index

Introduction

Motivation

In recent year, the conditions for the survival of business operation have been fluctuating with the operation environment. In the past, the philosophy of business operation was that input resources and uses them to manufacture in most effective way and emphasized on pursuing productivity enhancement. Then seek for planning various competitive strategies to secure competitive advantages and strengthen competitiveness under limited resources. Facing more and more cases of factory closes and the environment of operation deteriorating, the business management should not only emphasize “productivity” and “competitiveness” but also consider if there is any better benchmark for evaluation and improve operation to survive the organization. Therefore, how to keep sustainable survival should be an urgent topic for each

business organization. Sing-Ko, Liang (1998, 2002) argued that both conceptions of “system development” and “vitality” should be considered in exploring the problem to pursue sustainable existence of organization.

Purposes

The research aims to establish “vitality” indexes of business survival as a reference for business operators. There are two purposes of the research.

1. Establish “vitality index” as measuring indexes of performance of the Taiwanese hospitality.

2. Find a method of operation for the survival of business.

Methodology

We will calculate a vitality weighted evaluation table through Analytic Hierarchy Process (AHP) based on the data we obtained to establish vitality index. The vitality is the performance of the vigor of a life and it is the total performance of interactions between sub-systems, not performance of a single sub-system, of individual life.

The Study of Literature

Living System Theory

Living System Theory was introduced by Miller (1978) in which he integrated social, biographical and scientific domains. From the “structure” and “process” of input, output, flow, stability and feedback, it will help us to understand characteristics of living system and further to construct a general conception system that will correspond to the important variables of concrete living system. Miller divided all living systems into seven levels and each level was represented by 19 sub-systems.

Miller described living system as a concrete system that substantively and concretely exists in the time and space and constructed by matter-energy and linked by information. The living system has following characteristics: open system, able to keep stability, has a certain extent of complication, there is inherited substance, composed of saccades, has decider, has other key sub-systems beside deciders and integration of various sub-system and need of stability.

2009 Fourth International Conference on Innovative Computing, Information and Control

needs of businesses.

Future research and Recommendations

1. The research conducted case exploration based only one company that the samples might be not insufficient. We recommend follow-up researcher to conduct related analyses on other industries to further confirm the characteristics of performance assessment of vitality.

2. The vitality indexes and weights presented in the research might be different due to needs of case and actual situations. They can be change a bit under the conception.

3. The research methods and ideas are creative that may be a good guide to future related researches.

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