Using a Balanced Scorecard to Improve the
Performance of an Emergency Department
張文英;陳品玲
Huang S-H;Chen PL;Yang MC;Chang W-Y;Lee HJ. 摘要
Abstract
The performance of the emergency department significantly improved after implementing the balanced scorecard including hours of continuing education attended by the staff, staff job satisfaction, the rate of incomplete laboratory tests within 30 minutes, the average monthly inappropriate return rate, and hospital profit. The results can assist administrators plan for the future. Although this was a pilot program for implementing a balanced scorecard in an emergency department, the indicators used in this study may also be reasonable for a hospital that has limited resources.