某醫療機構員工對組織氣候期望與感受之差異
The Comparison of Difference between Expected and
Perceived Organizational Climate among Staff Members
林秋芬(Chiou-Fen Lin);盧美秀(Meei-Shiow Lu)
摘要
本研究之目的在瞭解某機構員工所感受和所期望的氣候，並比較不同屬性和不同
部門員工對組織氣候感受的不同、期望的不同、及感受與期望間的差異。本研究
係採用 Likert 氏組織氣候評量表進行調查。研究結果顯示：員工感受到的氣候介
於仁慈權威型與高討民主型之間，其中最民主的組織氣候爲部屬與上司談論工作
的自由，感受到最不民主的組織氣候爲決策和管制考核。期望的組織氣候介於商
討民主型與參與民主型之間，其中期望最民工的組織氣候爲決策者對問題能普遍
而清楚的瞭解。員工對每一項組織氣候的感受與期望間都呈現統計學上的顯著差
異，其中感受到的是較權威的組織氣候，期望的是較民主的組織氣候。
Abstract
A questionnaire based on Likert's Organizational Scale was used to examine perceptions and expectations of organizational climate among hospital staff by department and demographic characteristics. Perceived organizational climates ranged from benevolent authoritarianism to democratic discussion, with the most democratic perceived organizational climate reported as one in which superior(s) and staff can freely discuss work matters, and the least democratic as one in which decisions are imposed and assessment made unilaterally from above. Desirable organizational structures ranged from the democratic-discussion to a participatory democratic structure, with the most desirable structure one in which the decision-makde has a broad and clear understanding of issues. Significant statistical differences were demonstrated between perceived and desired organizational climate, with perceived climate being more authoritarian
