環境、行為與使用者資訊滿意之實證研究A Sociotechnical Approach to the Study of User Information Satisfaction

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(3) A Study of User Satisfaction in Computer Skill Training: An Application of Social Cognitive Theory and Goal-Setting Theory .

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(13) =' (>= & #>; QC¡E. Abstract User satisfaction in information systems (IS) has been considered as important factor in determining IS success. Past related research of user satisfaction (US) can be divided into three classes: user satisfaction as the sum of various functional indices; user satisfaction as a disposition influenced by cognitive and affective evaluation of external antecedents; and service quality measurement as a substitute for user satisfaction. All three classes use the cross-sectional approach, thus ignore that satisfaction should be considered as a dynamic psychological construct interacting with other self-regulatory mechanisms and that IS user satisfaction should be measured continuously in a long-term manner. In this research, the authors propose a theoretical model of user satisfaction based on the Social Cognitive Theory and Goal-Setting Theory. Experiments using simulated organizations in which students play the role of trainee provide insights into these psychological processes. The results show that user satisfaction is a function of past performance, specific computer self-efficacy, personal goal, and computer performance. In addition, subjects of the “challenging goal” group scores higher than those of the “do best” group in computer self-efficacy, computer.

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