影響電信使用者之服務品質研究
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and Kasper, H.D.P., “The impact of Satisfaction on Brand Loyalty: Urging on Classifying Satisfaction and Brand Loyalty,” Journal of Consumer Satisfaction, Dissatisfaction
Followed by the use of an important degree of satisfaction with the service quality attributes, by Kano two-dimensional quality model, IPA analysis and
(1982), “An Investigation into the Determinants of Customer Satisfaction,” Journal of Marketing Research, Vol. 1996), “Relationship Marketing in Consumer Markets,” Journal
(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),
Therefore, this research is for the purpose of understanding the service of privatization nursery, discussing parents’ satisfaction with service quality and finding the
A model of service quality perceptions and health care consumer behavior. Measurement and evaluation of satisfaction processes in
On regression analysis, we had found that perceived waiting time had native effect on sensation of waiting for getting medicine, service quality and general satisfaction, but
and Lindcestad, B., “Customer Loyalty andComplex Services-The Impact of Corporate Image on Quality, Customer Satisfaction and Loyalty for Customers with Varying Degrees if