2000年臺灣有線電視訂戶滿意度之調查分析

Internal service Quality, Customer and Job Satisfaction: Linkages and Implications for Management.. Putting the Service-Profit Chain

SERVQUAL Scale and relevant scales to bus service quality, and based on service content and customer service related secondary data of H highway bus service company, to design the

With a service driven market and customer service being of the utmost importance to enterprises trying to gain and maintain market share, the building and implementing of

In this study, the impact of corporate social responsibility to corporate image, service quality, perceived value, customer satisfaction and customer loyalty was explored

The research result indicates that among the three constructs of website service, general service and technical service, website service and general service have shown high

They are basic information module, housing data module, customer information module, customer payment module, maintenance module, house delivery module and data printing

Thus, both of two-dimensional Kano model and IPGA mode are utilized to identify the service quality of auto repair and maintenance plants in this study, furthermore,

(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),