資訊心理學
教學目標
1. 瞭解資訊行為的基本觀念與定義
2. 瞭解資訊需求與資訊尋求相關理論的應用 3. 熟悉資訊行為研究的資料蒐集技巧
4. 瞭解資訊科技對於資訊行為的影響
5. 瞭解認知心理學、人格心理學等與資訊行為的關係 課程範圍
1. 資訊行為相關基本觀念 2. 資訊需求評估
3. 資訊尋求行為理論與研究 4. 網頁的可用性評估
5. 各種使用者族群的資訊行為 6. 人機互動與界面設計
Textbook:
1. Case, Donald O. Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior. New York: Academic Press, 2002.
2. Marchionini, Gary. Information Seeking in Electronic Environments. New York Cambridge University Press, 1995.
3. Kuhlthau, Carol C. Seeking Meaning: A Process Approach to Library and Information Services. Westport, CT: Libraries Unlimited, 2004.
4. Spink, Amanda & Cole, Charles. New Directions in Human Information Behavior. Dordrecht: Springers, 2006.
5. Fisher, Karen E.; Erdelez, Sanda and McKechnie, Lynne. Theories of Information Behavior. ASSIST Monograph Series, Information Today, 2005.
6. Onwuegbuzie, Anthony J.; Jiao, Qun G., and Bostick, Sharon L. Library Anxiety: Theory, Research, and Applications. Lanham, ML: Scarecrow, 2004.
7. Wurman, Richard Saul. Information Anxiety 2. Indianapolis, IN : Que, 2001.
課程內容大綱
9/18 課程介紹 9/25 中秋節
10/2 資訊、資訊需求、資訊行為的定義
Annual Review of Information Science and Technology.
Krikelas, James “Information-Seeking Behavior: Patterns and Concepts”.Drexel Library Quarterly, 19:2 (Spring 1983): 5-20.
Grover, Robert. “A proposed model for diagnosing information needs.” School Library Media Quarterly (Winter 1993): 95-100.
Case, Donald O. Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior. New York: Academic Press, 2002, p. 40-62.
10/9 使用者研究的發展
Lubans, John Jr. “Library user studies.” In Encyclopedia of Library and Information Science 16 (1975): 147-160.
Siatri, Rania. “The Evolution of user studies.” Libri 49 (1999): 132-141.
10/16 電子環境中的資訊尋求—使用者
Marchionini, Gary. Information Seeking in Electronic Environments. New York Cambridge University Press, 1995. Chap.1,2.
Michell, Gillian and Dewdney, Patricia. “Mental models theory applications for library and information science.” Journal of Education for Library and Information Science 39(4) (Fall 1998): 275-281.
10/23 資訊尋求的影響因素
Marchionini, Gary. Information Seeking in Electronic Environments. New York Cambridge University Press, 1995. Chap. 3,4
Case, Donald O. Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior. New York: Academic Press, 2002, p.65-108.
Heinström, Jannica. “The Impact of personality and approaches to learning on information behaviour.” Information Research 5(3) (April 2000)
http://informationr.net/ir/5-3/paper78.html
Heinström, Jannica. “Fast surfers, Broad scanners and Deep divers as users of information technology – relating information preferences to personality traits.”
Presented at ASIST 2003 Annual Meeting—Humanizing Information Technology:
From Ideas to Bits and Back (ASIST AM 03 2003), Westin Long Beach, Long Beach, California, October 20 - 23, 2003.
11/06 資訊尋求的過程
Marchionini, Gary. Information Seeking in Electronic Environments. New York Cambridge University Press, 1995. Chapters. 3,4
Kuhlthau, Carol C. “Developing a model of the library search process: cognitive and affective aspects.” RQ 28 (1988): 232-242.
Kuhlthau, Carol C. “Inside the search process: Information seeking from the user’s perspective.” Journal of the American Society for Information Science 42 (June 1991): 361-71.
Kuhlthau, Carol C. Seeking Meaning: A Process Approach to Library and Information Services. Westport, CT: Libraries Unlimited, 2004.
Belkin, Nicholas. “Anomalous states of knowledge for information retrieval.” Journal of Information Science 5 (1980): 133-143.
Belkin, Nicholas. “ASK for information retrieval: Part I.” Journal of Documentation 38 (1982): 61-71.
Belkin, Nicholas. “Cognitive models and information transfer.” Social Science Information Studies 4 (1984): 111-130.
11/13 期中考週 11/20 資訊行為模式
Case, Donald O. Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior. New York: Academic Press, 2002, p. 114-153.
Fisher, Karen E.; Erdelez, Sanda and McKechnie, Lynne. Theories of Information Behavior. ASSIST Monograph Series, Information Today, 2005.
Savolainen, Reijo. “The sense-making theory: reviewing the interests of a user- centered approach to information seeking and use.” Information Processing and Management 29 (1) (1993): 13-28.
11/27 分析式與瀏覽式查詢策略
Liebscher, Peter and Marchionini, Gary. “Browse and analytical search strategies in a full-text CD-ROM encyclopedia.” School Library Media Quarterly (Summer 1998):
223-233.
Marchionini, Gary. Information Seeking in Electronic Environments. New York:
Cambridge University Press, 1995. Chap. 5,6.
11/30 資訊行為研究方法
Moran, Barbara. B. “Construction of the questionnaire in survey research.” Public Libraries 23(2) (Summer 1985): 25-26.
Verhoeven, Stanley. “User surveys.” Encyclopedia of Library and Information
Science 45, suppl. 10, 1990, p. 373-399.
Widdows, Richard, Hensler, Tia and Wyncott, Marlaya. “The focus group interview:
A method for assessing users’ evaluation of library service.” College and Research Libraries 52 (July 1991): 353-359.
Wilson, T. D. and Streatfield, D. R. “Structured observation in the investigation of information needs.” Social Science Information Studies 1 (1981): 173-184.
Case, Donald O. Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior. New York: Academic Press, 2002, p.178-215.
12/4 不同族群的資訊行為；使用者為中心的資訊服務
Case, Donald O. Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior. New York: Academic Press, 2002, chapters 11,12.
Morris, Ruth C. “Toward a user-centered information service.” Journal of the American Society for Information Science 45 (1)(1994): 20-30.
Wilson, Lizabeth A. “Building the user-centered library.” RQ 34(3)(Spring 1995):297-302.
12/11 網站的可用性測試；人機互動
Instone, Keith. Usability heuristics for the web. Available at http://www.webreview.com/97/10/10/usability/sidebar.html Nielsen, Jakob. Top ten mistakes in web design. Available at http://www.useit.com/alertbox/9605.html
Nielsen, Jakob. “What is usability?” Usability Engineering. Cambridge MA:
Academic Press, chapter 2, p. 23-48.
Shackel, B. “Human-computer interaction-whence and whither?” Journal of the American Society for Information Science 48(11) (1997): 970-986.
Preece, Jenny, et al. “Introduction: what is HCI?” (chapter1) In Human-Computer Interaction. Wokingham, England: Addison-Wesley Publishing Co. pp. 3-27.
Booth, Paul A. “Introducing human-computer interaction.” (chapter 1) In An Introduction to Human-Computer Interaction. Hove, UK Lawrence Erlbaum Associates Ltd., Publishers, pp. 103-136.
Borgman, Christine. “Psychological research in human-computer interaction.” Annual Review of Information Science and Technology 19 (1984): 33-64.
Tennant, Roy. “User interface design: some guiding principles.” Library Journal 124(17) (October 15, 1999): 28-29.
12/18 網路上的資訊行為
“Evironmental scanning and information seeking on the World Wide Web.” Available at http:// choo.fis.utoronto.ca/FIS/SSHRC/framework.html
Huberman, Berardo A. et al. “Strong regularities in the World Wide Web.” Science 280 (April 3, 1998): 95-97.
12/25 耶誕快樂 1/1 新年快樂
1/8 資訊(圖書館)焦慮、資訊超載
Mellon, Constance. “Library anxiety: A grounded theory and its development.”
College and Research Libraries 47 (1986): 160-165.
Biggs, Mary. “Information overload and information seekers: what we know about them, what to do about them.” Reference Librarian 25/26 (1989): 411-429.
Wurman, Richard Saul. Information Anxiety 2. Indianapolis, IN : Que, 2001.
1/15 學期報告
授課方式 課堂講授 文獻討論 小組報告 實作練習 成績計算方式
平時成績(實作作業、上課參與情況、期中報告)50%
期末考試50%
