Enriching Knowledge for the SS Tourism and Hospitality Studies

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Enriching Knowledge for the SS Tourism and Hospitality Studies Series: Introduction to Hospitality – Accommodation Sector (New) Sharing on Housekeeping

13 May 2022

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

Working in HIGM since 2012 2012 年加入香港金域假日酒店



Promoted to Assistant

Housekeeper since 2018 2018 年獲晉升為助理管家

Wing Poon

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Daily Duties

Assistant Housekeeper:

Daily job allocation

Daily manpower arrangement

Roster planning

Amenities ordering

3

(4)

Executive Housekeeper

Executive Asst.

Housekeeper

Asst.

Housekeeper

Floor Supervisor HSKP clerk

Public Area Supervisor

Linen &

Uniform Supervisor

Housekeeping Department Organization

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5

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Harilela Hotels Group 夏利里拉酒店集團

Holiday Inn Golden Mile

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7

19 Hotels

7 Hotels

205 Hotels

75 Hotels

129 Hotels

15 Hotels

407 Hotels

1,223 Hotels

3,022 Hotels 21

Hotels

About IHG – Global Profile 關於洲際酒店集團 – 全球資料

23 Hotels

28 Hotels

43 Hotels

318 Hotels

359

HotelsFigures as of 31 September 2021

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IHG Hotels in Hong Kong 洲際酒店集團 – 香港

InterContinental

Grand Stanford Hong Kong 海景嘉福酒店

Holiday Inn Golden Mile Hong Kong 香港金域假日酒店

Holiday Inn Express Mong Kok

旺角智選假日酒店

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HOLIDAY INN GOLDEN MILE HONG KONG

7

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ROOM TYPES

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17

OUR ROOM TYPES

Deluxe Room 豪華客房

Premier Room

& Premier Triple Room 尊貴豪華客房及三人客房

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OUR ROOM TYPES

Premier Plus Room 優尚豪華客房

Executive Club Floor Room 行政樓層客房

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OUR ROOM TYPES

19

Superior Suite 行政套房

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Designated Quarantine Hotel

15

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Guestroom set up – Bedroom

19

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Guestroom set up – Bathroom

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Public area – guest lift lobby

19

For guest

only For

staff only

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Public area – guest floor corridor

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Check in lobby

19

Check out lobby

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Back of house area – staff locker

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Back of house area – staff canteen

19

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Covid -19 test for staff

Covid – 19 test in community testing Centre once per week

Self testing before going to work

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Daily operation - assist compliance team to carry on swab test for guest

19

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Daily operation - Sanitizing after guest checked-in(check in Lobby)

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Daily operation - Sanitizing after guest checked-in / swab test (guest floor corridor)

19

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Daily operation - Sanitizing guestroom after

guest checked-out

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Confirmed case handling

19

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1. Is everyone suitable to work at Housekeeping Department?

2. Are there more promotion

opportunities in Housekeeping Department than Front Office and F&B?

3. Will it be easier to get Covid – 19 if working at designated quarantine

hotel compared with non-quarantine