中醫診所醫療服務品質與回診意願之研究 - 政大學術集成

T., “Linking Service Quality Customer Satisfaction, and Behavioral Intention”, Journal of Health Care Marketing, Vol.9, No.4, p.5-17(1989).. 請問您這次

(1982), “An Investigation into the Determinants of Customer Satisfaction,” Journal of Marketing Research, Vol. 1996), “Relationship Marketing in Consumer Markets,” Journal

(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),

Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme

This paper uses learning motivation, educational service quality, learning satisfaction and behavioral intention as scheme and uses one private university students as

Service quality, customer satisfaction and customer loyalty are also different while people used Taipei Smart Card in different situation.. We suggest that the Taipei Smart

A model of service quality perceptions and health care consumer behavior. Measurement and evaluation of satisfaction processes in

Hampton, G.,(1993).“Gap Analysis of College Student Satisfaction as a Measure of ProfessionService Quality,”Journal of Professional Service Marketing, Vol.9.,P.P.115-128.