A Supply Chain Customer Service Evaluation in Taiwan’s IC Packaging Industry

SERVQUAL Scale and relevant scales to bus service quality, and based on service content and customer service related secondary data of H highway bus service company, to design the

With a service driven market and customer service being of the utmost importance to enterprises trying to gain and maintain market share, the building and implementing of

In this study, the impact of corporate social responsibility to corporate image, service quality, perceived value, customer satisfaction and customer loyalty was explored

The core of this research is focusing on Service Innovation, discussing on the composite factors of manufacturing servitization through literatures and questionnaires from

Since the research scope of industrial structure optimization and transformation strategy in Taiwan is broad and complicated, based on theories of service innovation and

(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),

Most of the studies used these theme parks as a research object and mainly focused on service quality, customer satisfaction and possible reasons that influence the willingness of

Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme