2000年台灣有線電視訂戶滿意度之調查分析

This shows that service quality, perceived value, DM advertising, customer satisfaction and loyalty have become important issues on business management.. Therefore, the

(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),

Most of the studies used these theme parks as a research object and mainly focused on service quality, customer satisfaction and possible reasons that influence the willingness of

Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme

有感於瑞典與美國顧客滿意指標的成功經驗，屬於歐洲的顧客滿意指標 (European Customer Satisfaction Index, ECSI) 乃在官方授意下由歐洲品質組織 (European Organization for

The study was based on the ECSI model by Martensen et al., (2000), combined with customer inertia as a mediator in the hope of establishing a customer satisfaction model so as

This study aims to explore whether the service quality and customer satisfaction have a positive impact on the organizational performance of the services and whether the

To response the increasing competition between banks and it variation in operation, it is an significant issue to upgrade service quality and consolidate customer satisfaction,..