員工知覺支持對工作滿意與組織公民行為的影響 張靜文、李宗愷
E-mail: 9901240@mail.dyu.edu.tw
摘 要
本研究旨在了解國小教師知覺組織、主管、同事支持對工作滿意與組織公民行為的影響。問卷採用國外學者編訂之量表，
以國小教師為母群體，採便利抽樣共發出500份，回收有效問卷411份，並使用SPSS12.0統計軟體進行統計分析，主要獲致 以下研究結果: 一、員工知覺支持對工作滿意的影響，除了員工知覺主管支持外，知覺組織支持、知覺同事支持與工作滿 意均呈正向顯著影響。 二、在工作滿意對組織公民行為之組織利益、主管利益、人際利他均呈正向顯著影響。 三、員工 知覺支持、工作滿意與組織公民行為三變數呈現顯著相關，且工作滿意具有部分中介效果。 最後，根據研究結果與分析討 論的內容，提出結論與建議，提供學校教育工作者及進一步研究的參考。
關鍵詞 : 知覺主管支持 ; 工作滿意 ; 組織公民行為
目錄
內容目錄 中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．
．．．．． iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． vi 內容目錄 ．．．．．．．．．．．．．．
．．．．．．． vii 表目錄 ．．．．．．．．．．．．．．．．．．．．． ix 圖目錄 ．．．．．．．．．．．．
．．．．．．．．． x 第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究動機．．．．．
．．．．．．．．．． 1 第二節 研究目的．．．．．．．．．．．．．．． 4 第二章 文獻探討．．．．．．
．．．．．．．．．．． 5 第一節 員工知覺支持．．．．．．．．．．．．． 5 第二節 工作滿意．．．
．．．．．．．．．．．． 17 第三節 組織公民行為．．．．．．．．．．．．． 28 第三章 研究方法．．．
．．．．．．．．．．．．．． 42 第一節 研究架構．．．．．．．．．．．．．．． 42 第二節 研究推 論與假設．．．．．．．．．．．． 43 第三節 研究樣本．．．．．．．．．．．．．．． 46 第四節 研 究變數的操作定義及衡量．．．．．．． 46 第五節 統計方法．．．．．．．．．．．．．．． 50 第四章 資 料分析與結果．．．．．．．．．．．．．． 53 第一節 樣本資料基本分析．．．．．．．．．．． 53 第二 節 信度分析．．．．．．．．．．．．．．． 54 第三節 各變數之相關分析．．．．．．．．．．． 55 第四節 迴歸分析．．．．．．．．．．．．．．． 58 第五章 結論與建議．．．．．．．．．．．．．．．． 67 第一節 結論．．．．．．．．．．．．．．．．．． 67 第二節 研究限制及建議．．．．．．．．．．
．．． 71 參考文獻 ．．．．．．．．．．．．．．．．．．．．．． 74 附錄A 正式問卷．．．．．．．．．．．
．．．．．．． 94 參考文獻
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