員工知覺支持對工作滿意與組織公民行為的影響 張靜文、李宗愷

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員工知覺支持對工作滿意與組織公民行為的影響 張靜文、李宗愷

E-mail: 9901240@mail.dyu.edu.tw

摘 要

本研究旨在了解國小教師知覺組織、主管、同事支持對工作滿意與組織公民行為的影響。問卷採用國外學者編訂之量表,

以國小教師為母群體,採便利抽樣共發出500份,回收有效問卷411份,並使用SPSS12.0統計軟體進行統計分析,主要獲致 以下研究結果: 一、員工知覺支持對工作滿意的影響,除了員工知覺主管支持外,知覺組織支持、知覺同事支持與工作滿 意均呈正向顯著影響。 二、在工作滿意對組織公民行為之組織利益、主管利益、人際利他均呈正向顯著影響。 三、員工 知覺支持、工作滿意與組織公民行為三變數呈現顯著相關,且工作滿意具有部分中介效果。 最後,根據研究結果與分析討 論的內容,提出結論與建議,提供學校教育工作者及進一步研究的參考。

關鍵詞 : 知覺主管支持 ; 工作滿意 ; 組織公民行為

目錄

內容目錄 中文摘要 ..................... iii 英文摘要 ................

..... iv 誌謝辭  ..................... vi 內容目錄 ..............

....... vii 表目錄  ..................... ix 圖目錄  ............

......... x 第一章  緒論................... 1   第一節  研究動機.....

.......... 1   第二節  研究目的............... 4 第二章  文獻探討......

........... 5   第一節  員工知覺支持............. 5   第二節  工作滿意...

............ 17   第三節  組織公民行為............. 28 第三章  研究方法...

.............. 42   第一節  研究架構............... 42   第二節  研究推 論與假設............ 43   第三節  研究樣本............... 46   第四節  研 究變數的操作定義及衡量....... 46   第五節  統計方法............... 50 第四章  資 料分析與結果.............. 53   第一節  樣本資料基本分析........... 53   第二 節  信度分析............... 54   第三節  各變數之相關分析........... 55    第四節  迴歸分析............... 58 第五章  結論與建議................ 67   第一節  結論.................. 67   第二節  研究限制及建議..........

... 71 參考文獻 ...................... 74 附錄A  正式問卷...........

....... 94 參考文獻

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