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Inland Revenue Department Annual Report 2007–08



Information Technology

The Department has been enhancing its efficiency, productivity and quality of services through strategic  use of advanced information technology (IT) and promotion of electronic services.

Information Systems

During the year, the Department continued to employ various Information Systems to enhance productivity and service quality.  With the Assess-First-Audit-Later System in place, the Department  automated the assessment work and achieved manpower saving and improved efficiency.  Investigation  works are also facilitated through the use of large database and advanced analysis tools. With extensive utilisation of the Document Management System and Workflow Management System, the management, control and monitoring of documents, files and workflows are enhanced, thus strengthening our efficiency and accountability, ensuring our overall service quality and improving our  responsiveness to public requests.

IT Enabled Workplace

The Department has a well-developed network of over 2,600 workstations that supports a computerised  and paperless working environment.  By using the network facilities, the staff can perform on-line  enquiries and updating transactions, process assessments and work tasks allocated to them by the Workflow Management System.  They can also have convenient access to the Document Management  System to view the images of tax returns and other documents, or to the General Enquiry Knowledge Database for quick access to information and answers for enquiries. The network has greatly improved the  efficiency  of  our  day-to-day  operations  and  the  handling  of  general  enquiries.   To  enhance  operational efficiency and further reduce paper consumption, e-mail facilities and access to the Internet  are provided to all staff of the Department.

Electronic Services

During the year, the Department continued to provide a wide range of electronic services to the public and introduce convenient features to meet users' need.

The electronic tax return filing service has been further improved with enhanced functions such as

"Pre-filling  of  data",  "Estimated  salaries  tax  computation",  etc.   These  convenient  features  make  the filing process easier and simpler, and facilitate early planning for tax payment by computing the taxpayer's estimated salaries tax payable immediately upon the return submission.

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Our continuous efforts made to develop more user-friendly features have increased the popularity of our  e-services.  The overall usage of the Department's e-services has increased remarkably.  In particular,  e-filing  in  the  year  has  increased  by  29%  to  about  143,000  cases,  e-stamping  by  83%  to  nearly  302,000 transactions and e-applications for supply of information on Business Register by 23% to about  63,000 applications. Interactive tax enquiries and requests for related documents have also risen by 95% to nearly 73,000.

The provision of free software developed by the Department to employers for preparation and submission of annual returns in respect of employee's emoluments continued to attract more employers to use electronic means for filing returns.  During the year, some 47,300 employers furnished electronic  returns for about 2,470,000 employees. 35,100 of these employers used the free software provided by the Department.

eTAX

To strive for excellence in service quality and to align with the New Wave of e-Government strategy, the Department launched  the eTAX this year, marking a milestone in our e-services.  This  initiative allows taxpayers to have access to a complete range of e-services through the one stop access portal of GovHK.  It  facilitates taxpayers to comply with their tax obligations through an easy, secure and environment-friendly channel.

The first phase of services was launched on 19 January 2008,  re-provisioning  all  the  services  previously  provided  under  the  Electronic Service Delivery Scheme to the new platform, as well  as  launching  new  e-services  to  the  public.   Taxpayers  can view their account profile, check the status of tax return, assessment and payment as well as notify changes in personal and  business  particulars.    They  can  also  enjoy  other  on- line services for stamping of property document, business registration  and  payment.   These  personalised  on-line  tax  services enable taxpayers to keep track of their tax position, manage their tax affairs and communicate with the Department more conveniently anytime anywhere. Besides, eTAX Account holders may choose to receive notices and documents related to tax return filing, assessment and tax payment in the form of electronic records instead of paper. This enables them to manage their tax records in an environment-friendly manner.

The scope of eTAX services will be expanded by phases. More new services are launching in the year 2008, including issuing of e-Returns, e-Assessment notices, e-Reminders for outstanding tax, e-Receipts  for tax payments, etc.  eTAX Account holders will be given e-Alert messages before the due date for  filing tax returns and tax payments, which facilitate them to comply with their tax obligation.  Through  the new platform, taxpayers may also file tax returns electronically and obtain instant estimation of salaries tax payable, as well as lodge objection against tax assessment, application for holding over of provisional tax, etc.

Inland Revenue Department Annual Report 2007–08 

Information Technology

Information Technology

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