Author(s): Lin, BYJ (Lin, Blossom Yen-Ju); Lin, CC (Lin, Cheng-Chieh); Lin, YK (Lin, Yung Kai)
Title: Patient satisfaction evaluations in different clinic care models: Care stratification under a national demonstration project
Source: HEALTH & PLACE, 16 (1): 85-92 JAN 2010 Language: English
Document Type: Article
Author Keywords: Clinic patient satisfaction; Physician-patient relationship; Health reform;
Integrated health networks; Primary care
KeyWords Plus: PRIMARY HEALTH-CARE; COMMUNICATION; CONSULTATIONS;
PERCEPTIONS; EXPLORATION; CONTINUITY; DOCTORS; TRUST
Abstract: Primary Community Care Networks (PCCNs) were the product of primary care health reform in Taiwan. Under the PCCN intervened nationwide as a demonstration project, there were three types of service contexts for clinic patients: (1) member patients in PCCN clinics: (2) non-member patients in PCCN clinics; and (3) patients in non-PCCN clinics. A multi-site, cross-sectional validated survey of 3143 outpatients receiving care in clinics was conducted to investigate quality of care delivered to these three distinct clinic patients. It revealed that member patients indicated a higher level of satisfaction with the care quality of several physician-patient relationships and an increased willingness to recommend their clinics over non-member patients in PCCN clinics. However, no differences were found in the care quality evaluation measures between PCCN member patients and non-PCCN patients.
Health policy implications were discussed for primary health reforms in clinic service contexts in this study. (C) 2009 Elsevier Ltd. All rights reserved.
Addresses: [Lin, Blossom Yen-Ju; Lin, Cheng-Chieh] China Med Univ, Coll Publ Hlth, Hlth Serv Adm, Sch & Grad Inst, Taichung, Taiwan; [Lin, Cheng-Chieh] China Med Univ Hosp, Dept Family Med, Taichung, Taiwan; [Lin, Cheng-Chieh] China Med Univ, Coll Med, Dept Family Med, Taichung, Taiwan; [Lin, Cheng-Chieh] Asia Univ, Coll Hlth Sci, Inst Hlth Care Adm, Taichung, Taiwan; [Lin, Yung Kai] Taichung Vet Gen Hosp, Div Cardiovasc Surg, Taichung, Taiwan
Reprint Address: Lin, BYJ, China Med Univ, Coll Publ Hlth, Hlth Serv Adm, Sch & Grad Inst, Taichung, Taiwan.
E-mail Address: email@example.com
Cited References: *I MED, 1996, PRIM CAR AM HLTH NEW.
BAGGALEY AR, 1982, MULTIVARIATE EXPT CL, V6, P81.
BAKER R, 2003, SCAND J PRIM HEALTH, V21, P27.
BECK RS, 2002, J AM BOARD FAM PRACT, V15, P25.
BLIESE PD, 2000, MULTILEVEL THEORY RE, P349.
BONDS DE, 2004, J HEALTH CARE POOR U, V15, P294.
BOROWSKY SJ, 2002, MED CARE, V40, P578.
COHEN J, 1988, STAT POWER ANAL BEHA.
FAN VS, 2005, J GEN INTERN MED, V20, P226, DOI 10.1111/j.1525-1497.2005.40135.x.
JUNG HP, 2003, HLTH EXPECTATIONS, V6, P160.
LIN BYJ, 2003, CREATING VALUES HLTH.
LIN BYJ, 2007, BMC HEALTH SERV RES, V7, ARTN 90.
MARASCULIO LA, 1983, MULTIVARIATE STAT SO.
MATUSITZ J, 2007, HEALTH COMMUN, V21, P73.
POLLUSTE K, 2000, INT J QUAL HEALTH C, V12, P503.
RAZZOUK N, 2004, INT J HLTH CARE QUAL, V17, P205.
SAFRAN DG, 2003, ANN INTERN MED, V138, P248.
SAMPSON F, 2004, FAM PRACT, V21, P515, DOI 10.1093/fampra/cmh507.
SCHEFFLER RM, 1978, NEW ENGL J MED, V298, P1058.
STARFIELD B, 1992, PRIMARY CARE CONCEPT.
WALLACE LS, 2008, HEALTH PLACE, V14, P653, DOI 10.1016/j.healthplace.2007.10.010.
WENSING M, 1998, SOC SCI MED, V47, P1573.
ZEBIENE E, 2004, INT J QUAL HEALTH C, V16, P83, DOI 10.1093/intqhc/mzh006.
Cited Reference Count: 23 Times Cited: 0
Publisher: PERGAMON-ELSEVIER SCIENCE LTD
Publisher Address: THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND
DOI: 10.1016/j.healthplace.2009.08.008 29-char Source Abbrev.: HEALTH PLACE ISO Source Abbrev.: Health Place
Source Item Page Count: 8
Subject Category: Public, Environmental & Occupational Health ISI Document Delivery No.: 532ZK