Patient satisfaction evaluations in different clinic care models: Care stratification under a national demonstration project

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Author(s): Lin, BYJ (Lin, Blossom Yen-Ju); Lin, CC (Lin, Cheng-Chieh); Lin, YK (Lin, Yung Kai)

Title: Patient satisfaction evaluations in different clinic care models: Care stratification under a national demonstration project

Source: HEALTH & PLACE, 16 (1): 85-92 JAN 2010 Language: English

Document Type: Article

Author Keywords: Clinic patient satisfaction; Physician-patient relationship; Health reform;

Integrated health networks; Primary care

KeyWords Plus: PRIMARY HEALTH-CARE; COMMUNICATION; CONSULTATIONS;

PERCEPTIONS; EXPLORATION; CONTINUITY; DOCTORS; TRUST

Abstract: Primary Community Care Networks (PCCNs) were the product of primary care health reform in Taiwan. Under the PCCN intervened nationwide as a demonstration project, there were three types of service contexts for clinic patients: (1) member patients in PCCN clinics: (2) non-member patients in PCCN clinics; and (3) patients in non-PCCN clinics. A multi-site, cross-sectional validated survey of 3143 outpatients receiving care in clinics was conducted to investigate quality of care delivered to these three distinct clinic patients. It revealed that member patients indicated a higher level of satisfaction with the care quality of several physician-patient relationships and an increased willingness to recommend their clinics over non-member patients in PCCN clinics. However, no differences were found in the care quality evaluation measures between PCCN member patients and non-PCCN patients.

Health policy implications were discussed for primary health reforms in clinic service contexts in this study. (C) 2009 Elsevier Ltd. All rights reserved.

Addresses: [Lin, Blossom Yen-Ju; Lin, Cheng-Chieh] China Med Univ, Coll Publ Hlth, Hlth Serv Adm, Sch & Grad Inst, Taichung, Taiwan; [Lin, Cheng-Chieh] China Med Univ Hosp, Dept Family Med, Taichung, Taiwan; [Lin, Cheng-Chieh] China Med Univ, Coll Med, Dept Family Med, Taichung, Taiwan; [Lin, Cheng-Chieh] Asia Univ, Coll Hlth Sci, Inst Hlth Care Adm, Taichung, Taiwan; [Lin, Yung Kai] Taichung Vet Gen Hosp, Div Cardiovasc Surg, Taichung, Taiwan

Reprint Address: Lin, BYJ, China Med Univ, Coll Publ Hlth, Hlth Serv Adm, Sch & Grad Inst, Taichung, Taiwan.

E-mail Address: yenju1115@hotmail.com

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Publisher: PERGAMON-ELSEVIER SCIENCE LTD

Publisher Address: THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND

ISSN: 1353-8292

DOI: 10.1016/j.healthplace.2009.08.008 29-char Source Abbrev.: HEALTH PLACE ISO Source Abbrev.: Health Place

Source Item Page Count: 8

Subject Category: Public, Environmental & Occupational Health ISI Document Delivery No.: 532ZK

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