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C USTOMER ROM S UPPLIERTO F OOD & B EVERAGE :F

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(1)

F OOD & B EVERAGE : F ROM S UPPLIER TO

C USTOMER

Chap 8 p.212-236 (中241-270)

(2)

T HE PRIMARY FUNCTION OF ANY TYPE OF FOODSERVICE OPERATION IS TO CONVERT RAW FOOD INTO COOKED PRODUCTS .

P.213 (中242)

To ensure that costs are controlled

while quality is maintained.

(3)

S TEPS IN THE PROCESS

P

.213 (中243)

1. Purchasing 採購

(# 1小組)

2. Receiving 驗收

(# 2小組)

3. Storage 儲存

(# 3小組)

4. Issuing 撥發,出貨

(# 4小組)

5. Preparation 前製,準備

(# 5小組)

6. Cooking 製備,烹調

(# 6小組)

7. Service 供應,服務

(# 7小組)

8. Dishwashing & waste disposal 廚務

(# 8小組)

(4)

T HE CHAIN OF RESTAURANT PURCHASING

(P.213-218)

& RECEIVING

(P.219-221)

(5)

P URCHASING IMPORTANCE :

H IGH - QUALITY DISHES COME FROM HIGH - QUALITY

INGREDIENTS

P.213 (中242)

Profits come from converting and serving the food as efficiently as possible.

Cost ! Profit !

(6)

P URCHASER ROLE

P

.213 (中242)

 The role of the purchaser

(# 9小組)

is to

obtain the right quality and quantity at the right time and price and from the right

suppliers.

(# 10小組)

From the correct suppliers

At the correct times

Receive the correct products

Obtain the correct amount

Procure the correct quality

Pay for the correct money

Lewis & Ronald (1984). Foodservice System Management.

(7)

G OODS ?

(搶答題)

賣: The foodservice operations sell include food and beverages.

買:

Services? (搶答題)

賣:The foodservice operations offer include the preparing, cooking, and delivery of the products.

買:

(8)

S UPPLIERS (搶答題)

farmer, producer, processor,

broker, distributor, retailer

grocery store

(9)

T HREE AREAS OF PURCHASER AND SUPPLIER SHOULD FAMILY WITH :

The market 市場 The operation 生產 The customer 顧客

Add value 附加價值 (搶答題)

(10)

P URCHASING PROCESS

P.213-214 (中243)

Forecast 預測

(# 1小組)

Order too much order too little?

Quantities needed 所需份量

(# 2小組)

recipes calculation → edible portion (EP)

→ yield → as purchased (AP) →

wholesale purchase unit → delivery

amount & times

(11)

EP (edible portion)

可食用份量

indicates that the item has been processed and is ready for cooking. P.218

(中248-249)

(

from standardized recipes )

AP (as purchased) 採購量

refers to items bought without pre-preparation. P.218

(中248-249)

(take waste and shrinkage into account)

(12)

Y IELD PERCENTAGE (# 6小組)

P.218 (中248-249)

Yield 產出率 indicates how much usable food will be obtained from a particular purchased item.

Yield % = wt after cooking wt before cooking

Losses % = AP(wt) – EP(wt)

(shrinkage %) AP(wt)

(13)

B UYING METHODS

P

.214-215(中243-245)

Informal (buying) 非正式採購法 (# 3小組)

Quotation-and–order sheet

報價訂購單

Blank-check method

空白支票法

Fixed-mark-up method

成本加成法

Formal (purchasing) 正式採購法 (# 4小組)

Competitive-bid method

競爭性投標法

Future-contract method

未來合約法

Buy-and–hold method

採購持有法

(14)

W HO DOES THE PURCHASING ?

P.214-215(中243-245)

Informal (buying)

Smaller operations 小型獨立採購

Formal (purchasing)

Larger operations 大型專職採購

Chain operations 聯合/集體採購

買/賣雙方利益考量

(15)

C ONTROL METHODS 管控

P.218 (中248-249)

Purchase specifications (SPECS) 採購規格

(# 5小組)

the description of a particular commodity in terms of its size, quality, or condition.

Standards p.216-217

(中245-248)

USDA standards

農委會蔬菜/水果/肉品等食材檢驗規格

衛生署食品衛生安全檢查模式

(16)

採購規格

P

.218

(中248-249)

PURCHASE SPECIFICATION (SPECS)

Trade name

Amount in units to be purchased

Trade, federal, or local grade

Name and size of the container

Count & size of the unit

Range in wt, thickness, or size

Min & max percentages

Degree of maturity

Types of processing required

Type of packaging

(17)

T HEY BUY EXACTLY WHAT IS NEEDED .

Y OU GET WHAT YOU PAY FOR .

訂貨人員 = 驗收人員? (搶答題)

使用者 = 採購者? (搶答題)

Kickbacks? (搶答題)

When you get a “kickback”, kick

it back!

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