[PDF] Top 20 The role of service value and switching barriers in an integrated model of behavioural intentions

... purchase intentions, and most studies explore this issue by adopting the ‘quality – satisfaction – behavioural intentions’ ...perceived value, and switching ... See full document

... important and of interest for both managers of service firms and service marketing ...challenge and strategic objective for all ...share of customers’ wallets by ... See full document

... our model, we conduct a hierarchical approach to assess passenger service quality, while previous studies have typically used a single-item or average score for each dimension to measure overall ... See full document

... 2007) The current study moves beyond customer-perceived value, service quality, and corporate image and demonstrates that switching barriers are important factors ... See full document

... A. and A. K. Singh（1993）, “An Empirical Assessment of the SeRVQUAL Scale and the Relationship Between Service Quality and Satisfaction” 1-6 in David ... See full document

... engaged in their career, students who have graduated from college often realise that the real-world work situation is vastly different from the theory they learned (Huang & Huang, ...operations ... See full document

... between service quality, airline image, customer value and behavioural intentions for passengers to fly on low cost ...carriers. In particular it focuses on flier’s expectations ... See full document

... Abstract. The pricing strategy of rural houses is influenced by a combination of diverse ...factors. The common characteristics include the availability of amenities, scale ... See full document

... specifications, the actual capability description can be placed at the locations specified by URIs described in the CC/PP ...So the capability descriptions we defined are putting ... See full document

... Incorporating the loss aversion concept into the technology acceptance model (TAM), this paper endeavours to investigate the relationship between website quality and website user’s ... See full document

... As two firms establish the long-term contract relationship (relational approach is emphasized) , the combined organizational resources (resource-based approach) , especially [r] ... See full document

... policies and administration, and interpersonal relations (Wong, Wong, Ngo, & Lui, ...that the two approaches-motivation and hygiene should be carried out ...simultaneously. The ... See full document

... to the research results, perceived monetary and non-monetary prices may increase passenger perceived costs and reduce perceived ...value. The research results confirm that monetary ... See full document

... introduces the concept of loss aversion to consumer behavioral intention at the personal psychological level to develop an integrative structural equation model for analyzing traveler ... See full document

... Under the evolution of communications technology, the modern mobile phone in addition to the typical call features also includes PDA, games, camera, time, timer, video and audio ... See full document

... passengers. The first part gathered passenger travel information. The second contained 21 statements reflecting dimensions of LCC service levels, primarily derived from the SERVQUAL scale ... See full document

... market value may be affected by compensation disclosure, the direct relationship between com- pensation disclosure and firm value has seldom been ...that the comprehensive disclosure ... See full document

... objectives in this research. First, we hope to examine the role personality traits in UTAUT model: would they be external variables or moderators? Second, it is expected that valuable ... See full document

... issue in the field of outdoor recreation. In order to explore the public response to user fees, the aim of this research is to figure out the influencing factors ... See full document

... improving the entertainment and visual appeal (experiential value) by adding a friendly interface to the hotel web- site, as well as ensuring personalization, ease of navigation, ... See full document