• 沒有找到結果。

一、中文部分

朱班遠(1996)。〈謠言的弔詭〉,《社會文化學報》,3:209-231。

吳宜蓁(2002)。《危機傳播:公共關係與語藝觀點的理論與實證》,台北:五 南。

吳宜蓁(2000 年 11 月 24 日)。〈即時回應,預防網路危機〉,《工商時報,經營 知識版,第43 版》。

李怡志(2000 年 7 月 12 日)。〈澄清謠言,本土廠商遜一籌〉,《中時晚報》。

〔online〕Available:

http://andywant.chinatimes.com/scripts/chinatimes/iscstext.exe?DB=ChinaTimes

&Function=ListDoc&From=1&Single=1

李欣穎、汪志堅、駱少康、方文昌(2003)。〈網路謠言的跨國傳播現象初探〉。

《資訊社會研究》,5:175-208。

汪志堅(2004 出版中)。〈來源可信度、情感認同與涉入程度對網路謠言闢謠效果 之影響〉,《管理學報》。

汪志堅、駱少康(2002a)。〈網路上流傳謠言類型與特性研究〉。發表於 2002 年

「清華大學網路與社會研討會」。

汪志堅、駱少康(2002b)。〈以內容分析法探討網路謠言之研究〉,《資訊、科 技與社會學報》:131-148。

汪志堅、賴明政(2001)。〈消費者對網際網路所流傳產品瑕疵謠言之態度〉,

《廣告學研究》,31-54。

威達健康醫療網站(2000)。網路健康謠言滿天飛,網友請多查證。威達健康醫療 網站編輯部特稿,www.wedar.com/library3/webrumor.htm。

徐千偉(2000)。《網際網路與公民參與:台北市政府網路各案分析》。國立政治 大學公共行政研究所碩士論文。

徐志豪(2004)。〈網路危機公關策略之探討〉,大葉大學工業關係學所碩士論 文。

〔online〕Available: 國家衛生研究院聲明啟事(2000/5/3)。

www.nhri.org.tw/statement.htm

孫秀蕙(2000)。〈網路時代的企業公關──格魯尼模式的理論性重構〉,發表於 2000 年「政大廣告與公關研討會」。

高毅(1991)。〈法國大革命的謠言現象及其政治功能〉,《二十一世紀》,4:

92-102。

陳正男(2003)。〈行銷相關工作的創造力需求與員工創造力績效受工作特性與組 織特性之影響〉,《人力資源管理學報》,3:27-55。

陳杏枝(2000)。〈九二一地震後「將有大地震來臨」的民間謠言初探〉,《台灣 宗教學會通訊》,4:97-109。

黃懿慧(2004)。〈網路危機管理模式初探:情境、網路傳播與組織回應之關聯 性〉。發表於2004 年中華傳播學會年會。新竹:國立交通大學。

劉于禎(2000 年 4 月 26 日)。〈轉信送易利信 R320WAP 手機,證實為網路謠 言〉,《東森電腦報》。

劉鳳珍(2000 年 4 月)。〈企業主-小心,綱路謠言上身!〉《動腦雜誌》,

288:70-72。

葉冠伶(2001)。〈網路十大亂象∕網路危機四伏,十大亂象總體檢,《數位週 刊》,第29 期。http://magazine.sina.com.tw/ebw/contents/029/029-005_1.html 葉恆芬(2000)。《網路媒體可信度及其影響因素初探研究─以台灣地區網路使用

者為例》。國立中正大學電訊傳播研究所碩士論文。

鄭若麟、邊芹譯(1992)。《謠言》。台北:桂冠。

鄭貞銘(1978)。〈謠言的研究〉,《自由青年》,59(6):36-42。

臻之(1976)。〈謠言起因及其型態〉,《警光雜誌》,236:40-41。

簡榮宗(2001 年 1 月 4 日)。〈迷網的言論自由〉,《中國時報,時論廣場,第

‧26‧

15 版》。

蔡靚萱(1999)。〈網路對謠言傳播的影響〉,未發表之網路論文。〈http://www-ms.cc.ntu.edu.tw/~r7342018/ethics.htm〉,瀏覽日期 2002/5/3。

鍾宏彬(2003)。〈影響網路謠言傳播的因素及擴散模式──由電子郵件謠言的散 播與企業闢謠作為談起〉,國立政治大學企業管理研究所碩士論文。

二、英文部分

Allport, G. W., & Postman, L. J. (1947). The psychology of rumor. New York: Holt, Rinehart & Winston.

Anthony, S. (1973). Anxiety and rumor. Journal of Social Psychology, 89, 91-98.

Bell, B. A. (1999). Dealing with the “cybersmear.” New York Law Journal, 4.19.1999.

www.nylj.com/tech/041999t3.html

Bennett, J. (1998). Rife with rumors, Internet is growing problem to many firms. Dow Jones News Service, 6.18.1998. http://reprternews.com/biz/rumors0618.html Berenson, B. (1952). Rumor and Reflection. New York: Basic Book.

Bordia, R., & Rosnow, R. L. (1998). Rumor rest stops on the information highway-

Transmission patterns in a computer-mediated rumor chain. Human Communication Research, 25(2), 163-179.

Bordia, P. (1996). Studying verbal interaction on the Internet: The case of rumor transmission research. Behavior Research Methods, Instruments, & Computers, 28, 149-151.

Crawford, A. P., & Pell, A. (1999). When those nasty rumors start breeding on the Web, you’ve got to move fast. Public Relations Quarterly, 44(4), 43-45.

Davis, K. (1975). Cut those rumors down to size. Supervisory Management, June, pp. 2-6.

DiFonzo, N., & Bordia, P. (2002). Corporate rumor activity, belief and accuracy. Public Relations Review, 28(1), 1-19.

DiFonzo, N., & Bordia, P. (2000). How top PR professionals handle hearsay: Corporate rumors, their effects, and strategies to manage them. Public Relations Review, 26(2), 173-190.

DiFonzo, N., & Bordia, P. (1998). A set of two corporations: Managing uncertainty during organizational change. Human Resource Management Journal, 37, pp.

295-304.

DiFonzo, N., Bordia, P., & Rosnow, R. L. (1994). Reining in rumors, Organizational Dynamics, 23, 47-62.

Esposito, J. L. (1987). Subjective factors and romor transmission: A field investigation of the influence of anxiety, importance, and belief on rumormongering (Doctoral dissertation, Temple University, 1986). Dissertation Abstracts International, 48, 596B.

Edwards, O. (1989, April). Leak soup. GQ, p.228.

Fisher, D. R. (1998). Runoring theory and internet - A framework for analyzing the grass roots. Social Science Computer Review, 16(2), 158-168.

Freeman, L. (1998). Digital fights back against HP rumor ads. Advertising Age’s Business Marketing, 83(4), 2.

Grunig, J. E. (2000). Collectivism, collaboration, and societal corporatism as core professional values in public relations. Journal of Public Relations Research, 12(1), 23-48.

Grunig, J. E. (1989). Symmetrical presuppsitions as a framework for public relations theory. In C. H. Botan and V. Hazleton Jr. (Eds.), Public relations theory (pp. 17-44). NJ: Lawrence Erlbaum Associates.

Hearit, K. M. (1999). Newsgroups, activist publics, and corporate apologia: The case of Intel and its Pentium chip. Public Relations Review, 25(3), 291-308.

Iyer, E. S. & Debevec K., (1991). “Origin of rumor and tone of message in rumor quelling strategies.” Psychology & Marketing”, 8(3), pp.161-175.

Jaeger, M. E., Anthony, S.m & Rosnow, R L. (1980). Who hears what from whom and with what effect: A study of rumor. Personality and Social Psychology Bulletin, 6, 473-478.

Kamins, M., Folkes, V., & Perner, L. (1997). Consumer responses to rumor: Good news, bad news. Journal of Consumer Psychology, 6(2), 165-187.

Kapferer, J. N. (1990). Rumorsuses, interpretations, and images. New Brunswick:

Transaction Publishers.

Koenig, F. (1985). Rumor in the Marketplace. Dover: Auburn House.

Koller, M. (1992). “Rumor rebuttal in the marketplace.” Journal of Economic Psychology, 13, pp.167-186.

Menon, G., Jewell, R. D., & Unnava, H. R. (1999). When a company does not respond to negative publicity: Cognitive elaboration vs. negative affect perspective. Advances in Consumer Research, 26, 325-329.

Neil, B. (2000). Crisis management and the Internet. Ivey Business Journal, 64(3), 13-17.

Pendleton, S. C. (1998). Rumor research revisited and expanded. Language &

Communication, 18, 69-86.

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Peterson, W., & Gist, N. (1951). Rumor and public opinion. American Journal of Sociology, 57, 159-167.

Rafaeli, S. (1998). Interactivity: From New Media to Communication, in R. P. Hawkins J.

M. Wiemann, and S. Pingree (eds). Advancing Communication Science: Merging Mass and Interpersonal Process. Sage, 110-134.

Renz, M. A. (1986). Rumor in the marketplace: The social psycholog of commmercial hearsay. Journal of Communication, 36(3), 165-167.

Rosnow, R. L., Kimmel, A. J. (2000). Rumors. Encyclopedia of psychology, Vol.7, 122-123. Oxford, London: Oxford University Press.

Rosnow, R. L. (1991), Inside rumor: A personal journey. American Psychologist, 46, 484-496.

Rosnow, R. L. (1988). Rumor as communication: A contextualist approach. Journal of Communication, 38, 12-28.

Rosnow, R. L., Esposito, J. L. & Gibney, L. (1988). Factors influencing rumor spreading:

Replication and extension. Language and Communication, 8, 29-42.

Rosnow, R. L., & Fine, G. A. (1976). Rumor and gossip: the social psychology of hearsay. New York: Elsevier North-Holland.

Rosnow, R. L., & Fine, G. A. (1974). Inside rumors. Human Behavior, 3(8), 64-68.

Rosnow, R. L. (1974). On rumor. Journal of Communication, 24(3), 26-38.

Schachter, S., & Burdick, H. (1955). A field experiment on rumor transmission and distortion. Journal of Abnormal and Social Psychology, 50, 363-371.

Shibutani, T. (1966). Improvised news: A sociological study of rumor. Indianapolis, IN:

Bobbs-Merrill.

Smith, L. C., Luca, K. J., & Latkin, C. (1999). Rumor and gossip: Social discourse on HIV and AIDS. Anthropology and Medicine, 6(1), 121-131.

Tedesco, R. (1998). White House crisis draws to the ‘Net.’ Broadcasting & Cable, 128.

80-81.

Turner, R. H. (1994). Rumor as intensified information seeking: Earthquake rumors in China and the United States. In R. R. Dynes & K. J. Tierney (Eds.), Chapters in disasters, collective behavior, and social organization (pp. 244-256). Newark:

Univ. of Delaware Press.

Walker, C. J., & Blaine, B. (1991). The virulence of dread rumors: A field experiment.

Language and Communication, 11(4), 291-297.

Walker, C. J., & Beckerle, C. A. (1987). The effect of anxiety on rumor tranmission.

Journal of Social Behavior and Personality, 2, 353-360.

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