英文部分
Awan, I. & Singh, S. (2006), Performance evaluation of e-commerce requests in wireless cellular networks, Information and software technology, 48(6), 393-401.
Ballon P. (2007), Changing business models for Europe’s mobile telecommunicaitons industry:
The impact of alternative wireless technologies, Telematics and informatics, 24(3), 192-205.
Barnes, S. T. (2002), The mobile commerce value chain: analysis and future developments, International Journal of Information Management, 22(2), 91-108.
Belinfante A. & Johnson R. L. (1982), Competition, pricing and concentration in the U.S.
recorded music industry, Journal of Cultural Economics, 6(2), 11-24.
Berry, L. L., Zeithaml, V. A., & Parasuraman, A. (1990), Five Imperatives for Improving Service Quality, Sloan Management Review, 31(4), 29-38.
Boshoff, C. (2007), A psychometric assessment of E-S-QUAL: a scale to measure electronic service quality, Journal of Electronic Commerce Research, 8(1), 101-114.
Boyer, K. K. & Hult, G. T. M. (2006), Customer behavioral intentions for online purchases:
An examination of fulfillment method and customer experience level, Journal of Operations Management, 24(2), 124-147.
Casalo, L., Falvian, C. & Guinaliu, M. (2008), The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process, Computers in Human Behavior, 24(2), 325-345.
Chapman, J. & Wahler, R. (1999), A revision and empirical test of the extended price-perceived quality model, Journal of Marketing Theory and Practice, 7(1), 53-64.
Chiu, Y. J., Chen, H. C., Shyu, J. Z. & Tzeng, G. H. (2006), Marketing strategy based on customer behavior for the LCD-TV”, International Journal and Decision Making, 7(2/3), 143-165.
Denguir-Rekik, A., Montmain J. & Mauris, G. (2008), A possibilistic-valued multi-criteria decision-making support for marketing activities in e-commerce: feedback based diagnosis system, European Journal of Operational Research, (In press, Available online 12 November 2007).
Funk, J. L. (2005), The future of the mobile phone Internet: an analysis of technological trajectories and lead users in the Japanese market, Technology in Society, 27(1), 69-83.
Gefen, D., Karahanna, E. & Straub, D. W. (2003), Trust and TAM in online shopping: an integrated model. MIS Quarterly, 27(1), 51-90.
Grigoroudis, E., Litos, C., Moustakis, V., Politis, Y. & Tsironis L. (2008), The assessment of user-perceived web quality: application of a satisfaction benchmarking approach, European Journal of Operational Research, 187(3), 1346-1357.
Hori, S. & Shimizu, Y. (1999), Designing methods of human interface for supervisory control systems, Control Engineering Practice, 7(11), 1413-1419.
Huang, J. J., Tzeng, G. H. & Ong, C. S. (2005), Multidimensional data in multidimensional scaling using the analytic network process, Pattern Recognition Letters, 26(6), 755-767.
Huang, C. Y. & Tzeng, G. H. (2007), Reconfiguring the innovation policy portfolios for Taiwan's SIP mall industry, Technovation, 27(12), 744-765.
Hughes, J., Lang, K. R. & Vragov, R. (2008), An analytical framework for evaluating peer-to-peer business models, Electronic Commerce Research and Applications, 7(1), 105-118.
Hsu, S. H. (2008), Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index, Expert System with Application, 34(4), 3033-3042.
Hsu, C. Y., Chen, K. T. & Tzeng, G. H. (2007), FMCDM with fuzzy DEMATEL approach for customers’ choice behavior model, International Journal of Fuzzy Systems, 9(4), 236-246.
Joo, Y. G. & Sohn, S. Y. (2008), Structural equation model for effective CRM of digital content industry, Expert Systems with Applications, 34(4), 63-71.
Kelley, S. W. & Hoffman, K. D. (1997), An investigation of positive affect, prosocial behaviors and service quality, Journal of retailing, 73(3), 407-427.
Kim, H.W., Chan, H. C. & Gupta, S. (2007), Value-based adoption of Mobile Internet: An empirical investigation, Decision Support Systems, 43(1), 111-126.
Lee, K. C. & Kwon, S. (2007), Online shopping recommendation mechanism and its influence on consumer decisions and behaviors: A causal map approach, Expert Systems with Applications, (In press, Available online 29 September 2007).
Li, S. T., Shue, L.Y. & Lee, S.F. (2007), Business intelligence approach to supporting strategy-making of ISP service management, Expert Systems with Applications, (In press, Available online 26 July 2007).
Lim, A. S. (2008), Inter-consortia battles in mobile payments standardization, Electronic Commerce Research and Application, 7(2), 202-213.
Lin, C. J. & Wu, W. W. (2008), A causal analytical method for group decision-making under fuzzy environment, Expert Systems with Applications, 34(1), 205-213.
Liou, J. J. H., Tzeng, G. H. &Chang, H. C. (2007), Airline safety measurement using a novel hybrid model, Journal of Air Transport Management, 13(4), 243-249.
Liou, J. J. H., Yen, L. & Tzeng, G. H. (2008), Building an effective safety management system for airlines, Journal of Air Transport Management, 14(1), 20-26.
Mazzoni, C., Castaldi L. & Addeo, F. (2007), Consumer behavior in the Italian mobile telecommunication market, Telecommunications Policy, 31(10-11), 632-667.
Molteni, L. & Ordanini, A. (2003), Consumption patterns, digital technology and music downloading, Long Range Planning, 36(4), 389-406.
Negru, D., Mehaoua, A., Hadjadi-aoul, Y. & Berthelot, C. (2006), Dynamic bandwidth allocation for efficient support of concurrent digital TV and IP multicast services in DVB-T networks, Computer Communications, 29(6), 741-756.
Ou Yang, Y. P., Shieh, H. M., Leu, J. D. & Tzeng, G. H. (2008), A novel hybrid MCDM model combined with DEMATEL and ANP with applications, International Journal of Operations Research (forthcoming).
Ozer, M. (2001), User segmentation of online music services using fuzzy clustering, Omega, 29(2), 193-206.
Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1994), Reassessment of expectation as a comparison standard in measuring service quality: implications for further research, Journal of Marketing, 58(1), 111-124
Parasuraman, A., Zeithaml, V. A. & Malhotra, A. (2005), E-S-QUAL: A multiple-item scale for assessing electronic service quality, Journal of Service Research, 7(3), 213-233.
Peitz, M. & Waelbroeck, P. (2006a), Why the music industry may gain from free downloading:
the role of sampling, International Journal of Industrial Organization, 24(5), 907-913.
Peitz, M. & Waelbroeck, P. (2006b), Piracy of digital products: A critical review of the theoretical literature, Information Economics and Policy, 18(4), 449-476.
Roccetti, M., Ghini, V., Salomoni, P. & Gerla, M. (2005), For here or to go? Downloading music on the move with an ultra reliable wireless Internet application, Computer Networks, 49(1), 4-26.
Saaty, T.L. (2006), Rank from comparisons and from ratings in the analytic hierarchy/
network processes, European Journal of Operational Research, 168(2), 557-570.
Sandulli, F. D. (2007),. CD music purchase behaviour of P2P users, Technovation, 27(6-7), 325-334.
Seo, D., Ranganathan, C. & Babad, Y. (2008), Two-level model of customer retention in the US mobile telecommunications service market, Telecommunication Policy, 32(3-4), 182-196.
Seyed-Hosseini, S. M., Safaei, N. & Asgharpour, M. J. (2006), Reprioritization of failures in a system failure mode and effects analysis by decision making trial and evaluation laboratory technique, Reliability Engineering & System Safety, 91(8), 872-881.
Shyur, H. J. (2006), COTS evaluation using modified TOPSIS and ANP, Applied Mathematics and Computation, 177(1), 251-259.
Shyur, H.J. & Shih, H. S. (2006), A hybrid MCDM model for strategic vendor selection, Mathematical & Computer Modeling, 44(7-8), 749-761.
Shin, D. H. (2007), Potential user factors driving adoption of IPTV. What are customers expecting from IPTV? Technological Forecasting & Social Change, 74(8), 1446-1464.
Smith, J.B. & Colgate, M. (2007), Customer value creation: a practical framework, Journal of Marketing Theory and Practice, 15(1), 7-23.
Sweeney, J., & Swait, J. (2008), The effects of brand credibility on customer loyalty, Journal of Retailing and Consumer Services, 15(3), 179-193.
Tang, P. (2005), Digital copyright and the “new” controversy: Is the law modeling technology and innovation? Research Policy, 34(6), 852-871.
Tsai, W. H. & Chou, W. C. (2007), Selecting management systems for sustainable development in SMEs: A novel hybrid model based on DEMATEL, ANP, and ZOGP, Expert Systems with Applications, (In press, Available online 10 December 2007).
Tzeng, G. H., Chiang, C. H. & Li, C. W. (2007), Evaluating intertwined effects in e-learning programs: a novel hybrid MCDM model based on factor analysis and DEMATEL, Expert Systems with Applications,32(4), 1028-1044.
Walsh, J. & Godfrey S. (2000), The Internet: A new era in customer service, European Management Journal, 18(1), 85-92.
Wei, R. (2008), Motivations for using the mobile phone for mass communications and entertainment, Telematics and Informatics, 25(1), 36-46.
Wu, W. W. & Lee, Y. T. (2007), Developing global managers’ competencies using the fuzzy DEMATEL method, Expert Systems with Applications, 32(2), 499-507.
Wu, W. W. (2007), Choosing knowledge management strategies by using a combined ANP and DEMATEL approach, Expert Systems with Applications, (In press, Available online 20 July 2007).
Yang, T.C. & Lai, H. (2006), Comparison of product bundling strategies on different online shopping behaviors, Electronic Commerce Research and Applications, 5(4), 295-304.
Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1985), Problems and Strategies in services marketing, Journal of Marketing, 49(2), 33-46.
Zeithaml, V. A., Berry, L. L. & Parasuraman, A. (1988), Communication and control processes in the delivery of service quality, Journal of Marketing, 52(2), 35-48.
Zeithaml, V. A., Berry, L. L. & Parasuraman, A. (1996), The behavioral consequences of service quality, Journal of Marketing, 60(April), 31-46.
Zeithaml, V. A., Parasuraman, A. & Malhotra, A. (2002), Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge, Journal of the Academy of Marketing Science, 30(4), 362-375.
中文部份
李瑞斌，2007，「台灣唱片業發展現況」，財團法人國際唱片業發展基金會。
林家立，2006，「以消費者選擇偏好規劃新e世代行動電話市場」，運籌研究集刊，第 10 期，頁49-68。
林家立，2007，「以需求動機群組概念建構新世代頻道發展策略」，運籌與管理學刊，第 6 卷，第 2 期，頁 1-25。
廖明智，2007，「數位音樂下載商機研究」，交通大學科技管理研究所碩士論文，新竹市。
陳文賢，「數位音樂對音樂產業之影響」，2006 出版年鑑，行政院新聞局，2006。
陳薰香著，聲光俱作-全球行動音樂服務市場發展分析，財團法人資訊工業策進會MIC，
2006。
丹‧史坦巴克(Dan Steinbock)著，30 億眼睛在行動，曾淯菁譯。商智出版，台北，2006。