Base on our conclusion, the effect of motion and form while presenting social intentions should be examined by a quantitative tool, in our research it seems that they also depend on different situations.
The relationship between motion speed and percept of politeness is uncertain. We found that a quickly waving tail is considered as a dog happily waving its tail for welcome. A slow speed for the slit plate being lifted up for charge was considered as a polite behavior. But what we do not know is the actual frequency of speed: how fast will people perceive as a friendly, and how slow will people consider it to be polite.
Since we know that motion is hard to be independent while presenting social intentions, how could other channels interweave with motion and how these combinations can convey variety of means or differentiate in effectiveness are interesting issues waiting to be discovered.
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APPENDIX
a. Wizard of Oz 操作員 操作手冊
Subject’s Action Responded Operations
<< 接近 >> ( 進入 4 公尺距離內 ) 搖動棒子 (每晃 4 下，間隔 3 秒)
<< 離開 >> 搖動棒子 (每晃 4 下，間隔 3 秒)
<< 目視棒子 >> 停止搖動棒子
<< 按下選擇按鈕 >> 停止搖動棒子
<< 按下選擇按鈕 >> 門開啟 Æ 投幣孔上升 (緩緩地)
1. 投幣孔降下 ( 門維持開啟 )
2. 降下選取的飲料，將飲料置於投幣平台上
<< 投幣 >>
3. 平台抬昇將飲料送出
<< 拿取 >> 投幣平台降回，門關上，飲料遞補回架上
( 若使用者將手伸入直接拿取飲料，則不需將平 台再抬起)
觀察員配有一台電腦，透過副攝影機與電腦連線，從螢幕中觀察使用者接近、操作情形，同時負責 操作錄影功能。 飲料為冷藏過之冷飲，從架上降下之飲料實為展示品，觀察員必須手動拿取準備好的 新飲料放置投幣平台上。
b.Observation Task Performance
Table 6. 1 Subject A’s Action toward three situations
Clerk’s Actions Actions toward Clerk Actions toward Prototype Actions toward VM
Greeting Eyes on clerk for a moment
Glance the waving stick and then look at beverages on the shelf
Stare at the beverages displayed.
Look at beverages on the shelf.
Play purse while waiting,
look at clerk casually.
after preparing, give money to clerk actively
Notice beverage move down from the shelf.
(no need to wait)
Bend down naturally when hear the dropping sound.
Stare at the slit plate moving back
Deposit money to the slit
slit plate and she moved close.
Take beverage after beverage lifted up, aware of new beverage move up to the shelf and leave
Table 6. 2 Subject B’s Action toward three situations
Actions actions toward clerk Actions toward Prototype Actions toward VM
Greeting Eyes on clerk for a moment
Smile for response
Smile while find the stick waving Stare at the beverages displayed
Look at beverages on the shelf and
Order/push button (after payment)
Preparing for
Bend down naturally when hear the dropping sound.
Stare at the slit plate moving back.
After slit lifted up, she smiled
cheerfully and then drop money.
Push the plate but found it move
back automatically
After slit move down she stands back and looks into the outlet.
Deposit money to the slit
Smile and take the beverage after beverage lifted up, aware of new beverage move up and she points it out with a surprised smile.
Leave directly after take her order
Table 6. 3 Subject C’s Action toward three situations
Actions actions toward clerk Actions toward Prototype Actions toward VM
Greeting Look at the menu.
(didn’t look at the clerk)
Glance for a moment and look at beverages on the shelf
Stare at the beverage displayed
Look at beverages on the shelf and
Order/push button (after payment)
Preparing for
He stands back too for waiting and see what happen next and look at shelf casually.
Notice beverage moving down
(no need to wait)
Stare at the outlet after order one and bend down naturally when hear the dropping sound.
and give money to him
Stare at the slit plate moving back.
After slit lifted up, he drops money in.
Deposit money in slit actively
Delivering things
Take beverage after beverage lifted up, notice new beverage move up. back then leave. (do not see stick wave)
Leave directly after get beverage
Table 6. 4 Subject D’s Action toward three situations
Actions actions toward clerk Actions toward Prototype Actions toward VM
Greeting Look at the menu.
(didn’t look at the clerk)
Look at stick for a moment and smile.
Stare at the beverage displayed
Look at beverages on the shelf and
Order (push button) and wonder what will happen by looking around
Eyes move down by awareness of outlet opening and smile
Order/push button (after payment)
Preparing for
Notice beverage move down from the shelf.
(no need to wait)
Stare at the outlet after order one and bend down naturally when hear the dropping sound.
Stare at the slit plate moving back.
Pay money in slit actively plate and she take it away directly.
Bend and pick up
both hand) thanks. Look at outlet and nod unawares.
Notice beverage move up and look for what will happen next.
Leave directly after get beverage
Table 6. 5 Subject E’s Action toward three situations
Actions actions toward clerk Actions toward Prototype Actions toward VM
Greeting Look at clerk for a while
Order/push button (after payment)
Preparing for
Notice beverage moves down from the shelf and predict the beverage will show up in outlet (look down)
(no need to wait)
Stare at the outlet after order one and bend down naturally when hear the dropping sound.
Stare at the slit plate moving back.
When find the slit (after door open but not be lifted yet), she drops money in directly and smiles
Deposit money to the slit actively
Delivering things (Hand in order on both hand)
Take things in both hands and nod
After beverage lifted up, she takes
it away quickly
Leave directly after get beverage
Table 6. 6 Subject F’s Action toward three situations
Actions actions toward clerk Actions toward Prototype Actions toward VM
Greeting Look at menu (no response to clerk’s greeting)
Glance at stick for a moment. stare at the beverages displayed
Look at beverages on the shelf and
Order/push button (after payment)
Preparing for
Notice beverage move down from the shelf and then look down on outlet.
(no need to wait)
Stare at the outlet after order one and bend down naturally when hear the dropping sound.
Stare at the slit plate moving back.
Deposit money and stare at the slit plate move back into outlet.
Deposit money to the slit actively
Delivering things (Hand in order on both hand)
Take things and nod for thanks.
After beverage lifted up and then he takes it away. beverage. (do not notice the stick wave)
Leave directly after get beverage