Developing and applying conceptual, practical and reflective skills to demonstrate innovation and entrepreneurship

Through elective studies, case studies, project, etc, some students, with the support of tutors, may be able to demonstrate their learning beyond the level of information, knowledge and skill development to the level of conceptualising and meta-understanding, by drawing upon and integrating their learning across the curriculum and applying it to solve daily problems.

For example, students can apply the knowledge and skills related to communication in services to manage their social life and networks. In the process, students:

employ relationship skills in services to make new acquaintances, and to communicate trust and respect to other people in words and actions

learn to build up their knowledge of current issues to maintain a good dialogue and communicate with other people

apply good communication techniques to maintain harmonious social relationship with others, e.g. learn to listen without jumping to conclusions too quickly, learn to appreciate and respect opposing views

1.3.1 Transferring learning to new environments

Students should be able to:

- apply their concepts about a fully integrated hospitality service to supply chain management. They could demonstrate speed, agility and flexibility in activities related to both hospitality services and supply chain management in business

- apply their selling techniques developed in retailing to trade negotiations in international business

1.3.2 Demonstrating the understanding of key issues in a chosen domain, including cultural aspects

Students should be able to:

- assess the long-term impact of the product or the materials on the environment, e.g. hospitality students consider factors that support sustainable tourism;

- accommodate cultural and social diversity when planning and developing

Curriculum Components Area Specific Examples

services for different target groups, e.g.

in providing social support for people with different religious or cultural backgrounds

- evaluate emerging issues, e.g. those related to over-consumption in affluent lifestyles, using knowledge of food science and preparation to provide healthy food choice and avoid wastage 1.3.3 Discussing the global and

local environment in that particular domain

Students should be able to:

- explain how the evolution and sustainability of services are affected by different cultural, economic, technological and societal changes in a community, e.g. how people’s expectations of quality health care are highly related to economic and social development; or the dependence of the entertainment business within a city on its cultural characteristics and background

- evaluate the importance of developing quality in service provision

1.3.4 Suggesting and illustrating opportunities for learning, development, etc related to the course

For example, students can be encouraged to:

- explore their aptitude for further studies by developing their competency at different levels, e.g. proceeding to supervision and service management from an initial understanding of services operations

- see the relationships between academic success and work, and relate the success factors to their personal development

- explore up to three selected career clusters and the aptitudes and abilities required in up to three pathways within these clusters, and develop a personal plan to articulate to different levels of qualifications

Integration of foundation skills, thinking skills, people skills, and values and attitudes through application in the career competencies related to Services

Curriculum Components Area Specific Examples (Optional) 2. Foundation Skills

2.1 Communication skills (including languages), such as understanding, developing and communicating ideas and information and interacting with others

Develop and employ:

- effective communication skills in listening, questioning and non-verbal communication

- effective writing skills suited to the service industry involved, e.g. writing personal health reports or sales reports - different types of communication media

in selling services

- empathetic interpersonal skills in interpreting, evaluating and responding to the requests of customers, including understanding what interferes with effective communication

2.2 Numeracy skills, such as integrating and applying numerical and spatial concepts and techniques

Apply their knowledge of mathematics to:

- understand quantitative models that predict consumer responses to a sale or promotion policy

- calculate an inventory turnover rate - determine the standard yields in food

production in a hotel operation 2.3 Information technology

skills, such as using and adapting technologies

Apply information technology skills to:

- use an industry specific information technology system to manage hazards, or identify control points in production - control fixed and variable labour in

services operations

- compile a guest/customer profile using appropriate management software 3. Thinking Skills

3.1 Problem-solving and decision-making skills, such as identifying problems and providing appropriate solutions, taking into consideration social,

economic and technological developments

- Use technology and information sources to evaluate the objective and quality of the services provided

- Integrate aesthetic and functional quality e.g. when designing different hospitality events such as a banquet or business convention

- Recognise and meet the service requirements of people from different cultural, social and economic backgrounds when providing personal health services

Curriculum Components Area Specific Examples (Optional) 3.2 Analytical skills, such as

recognising when and what information is needed,

locating and obtaining it from a range of sources and evaluating, using and sharing it with others

- Collect background information and analyse data on the type and range of services performed in other cities or countries

- Analyse sales trends to estimate the replenishment rate for goods

- Understand the role of sales forecasting in marketing and apply forecasting methods such as base adjusting and moving average

3.3 Creative thinking skills,