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The founder, Dr Supot, now in his 90’s gets along well with our team and is eagerly awaiting our partnerships success.
9.0 Major Achievements & Moving Forward
Having secured our relationships with our partners and our first patient having surgery in September is a significant milestone for the company and will essentially be a platform from which to market our services. Capitalizing on the publicity and channeling it towards promotion of our services and brand will be the driver of our growth.
Once the model is confirmed sustainable and efficient, then Concierge Care Services will start to focus on different brands for different areas of patient interest i.e.
• FTM surgeries- Bodyline-Menz, targeting Japan.
• Hair transplant & other complimentary surgeries/ procedures.
Whilst the interest has been established, we are taking an incremental approach to ensure that we learn as much as possible from current activities and apply this knowledge as best practices for future activities.
September 14 2017, being the day of our first patients’ surgery marks a milestone for the company and the focus moving forward will be to extract the maximum benefit from media coverage whilst at the same time organically generating a discussion that engages our target audience.
Importantly, this is also an opportunity to learn from the experience of having our first patient and make systems and processes that reflect any challenges that may occur.
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References
GenderRe. (2017). GenderRe: Concierge Care Services. Retrieved August 28, 2017, from Facebook: https://www.facebook.com/GenderReThailand/
Nine Entertainment Co (Australia). (2017, May 21). Nine Network Australia.
Retrieved August 21, 2017, from This Time Next year:
http://www.nineentertainmentco.com.au/brand-this-time-next-year
Osterwelder, A. (2004). THE BUSINESS MODEL ONTOLOGY A PROPOSITION IN A DESIGN SCIENCE APPROACH . Retrieved Jun 18, 2017, from Présentée à
l’Ecole des Hautes Etudes Commerciales de l’Université de Lausanne:
http://www.hec.unil.ch/aosterwa/PhD/Osterwalder_PhD_BM_Ontology.pdf
Strategyzer AG. (2017). CCS Business Value Proposition and Competitive Canvas.
Retrieved 2017, from https://strategyzer.com/
Susan's Place Transgender Resources. (2015). Susan's Place Transgender Resources.
Retrieved June 18, 2017, from Susan's Story:
https://www.susans.org/susan-larsons-bio/
Van Kesteren, P. J., & Henk Asscheman, J. A. (1997). Mortality and morbidity in transsexual subjects treated with cross-sex hormones. J. Clin. Endocrinol, pp.
337-343.
Veale, J. (2008, October). Prevalence of transsexualism among New Zealand passport holders. Australian and New Zealand Journal of Psychiatry, 887-889.
Weinzimmer, L., & Esken, C. (2016, May/ June). Risky business: Taking a stand on social issues. Business Horizons:, 59(3), 331-337.
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Appendix
• #1 Certificate of Incorporation
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• #2 Budget Forecast
Bodyrenew4/09/2017
JuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryFebruaryMarchAprilMayTotal
Forecast Revenue:Concierge ServiceNet Commission on SRS60006000600060006000240000.000.000.000.000.000.000.000.000.000.000.000.000.000.00
Forecast Expenditure:Bodyline FeesConcierge accommodation830.00830.00830.00830.003,320.00Postage/Office Expenses0.00Domain Registry20.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.00240.00Telephone0.000.00Bank Charges0.00Sundry/Miscellaneous expenses400.00400.00Staff (Yanhee Hospital)0.00TrainerStaff (Miscellaneous costs)50.0050.0050.0050.0050.0050.0050.0050.0050.0050.0050.0050.00600.00Travel Expenses:Airfares (Concierge)0.00Parking0.00
Professional Services:0.00Bookkeeper/BAS AgentHKG Tax FilingsCompany Registration Fee (2250HKDl)365.00Line Rentals (AVOIX)0.00Fixed Line Rentals (4Countries)150.00150.00150.00150.00150.00150.00150.00150.00150.00150.00150.001,650.00Variable Call Costs30.0030.0030.0030.0030.0030.0030.0030.0030.0030.0030.00330.00Messaging/ Forwarding Service20.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.00220.00
DigitalDomain Registry (GoDaddy.com)20.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.0020.00240.00Web Hosting0.000.000.000.000.000.000.000.000.000.000.000.00Web Designs220.00220.00Polly (Concierge assistant Thailand)750.00750.00Wages (Concierge)800.00600.001,400.00
0.00920.00290.001,310.002,870.00290.00290.001,120.00290.00290.001,120.00655.00290.009,370.00
Operating Profit/Loss:14,630.00 Concierge Care Services LimitedBudget Forecast 2017 (AUD or AUD Equilivent)
• #3 Quotation
Date: 05/05/17
Patient ID #: 201
Client: Kim Meehan
Travel Details: 29/8/17 - 3/10//17
Accommodation: Windsor Suites Hotel/ Royal River Hotel Mobile: 0410 888 103
Email: k.e.meehan1@gmail.com Hospital: Yanhee Hospital
Procedure(s): Gender Reassignment and Hair Transplant Surgeon: Dr Greechart/Dr Prasert
Procedure Breakdown: (Payable to Genderre) Hair transplant 3,500 grafts at 80thb a graft Less 20%
Gender reassignment Less 20%
20% Deposit for GenderRe and Hair Transplant
Price in Baht:
280,000thb less 20%
234,000thb
400,000thb less 20%
320,000thb 110.800thb
Surgery confirmation is subject to a 20% deposit of your Surgery costs, to Genderre account:
(Bodyline/ Genderre bank details)
Reference: Patient ID # and BODYLINE or GENDERRE
Surgery Component Includes:
• Your Surgical Consultation fee;
• Your Surgical Procedure, Implants, Prosthetics or sundry materials;
• The Operating Room Fee;
• All Surgeon & Anesthesiologist Fees;
• All Nursing Services;
• All Surgery Medications
• The fee for your Post-Surgery Check-Up
• 14 nights’ Accommodation in VIP Single Private Hospital Room (as required per procedure)
Airfares & Accommodation: Payable …BODYLINE PATIENT CARE
• Thai Airways airfares ……. Business class return
• 19 nights’ accommodation at
• 14 X Windsor Suits Hotel
• 4 X Royal River Hotel x Medical Concierge Package:
• Collection from the airport and transfer to Royal River Hotel
• Transfer to Hospital and accompany you during consultations
• Pain management after you come back from surgery
• Following days come in hospital and assist if you have any challenges.
Price in AUD:
$4,196.00AUD No Charge
Quotation
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• Our driver takes you back to your hotel after 14 days and we settle you in.
• Daily checks with Pollyy for following for next 14 days in Hotel Sight-seeing excursions with Pollyy when recovered.
• 6-months of Medical follow-up with Dr Zac Turner and his team in Australia
There will be Total of two transfers …Under Patient ID#:201 BODYLINE ( as reference )is in AUD………$4,196.00
GENDERRE (as reference ) deposit will be 110,800thb
Your bank will convert 110,800thb to Aussie dollars (their own rate) Payable to:
BODYLINE PATIENT CARE
BSB: 084-402
Acct No: 924886729
Reference: Patient ID # and BODYLINE or GENDERRE
Payment Terms and Cancellation Policy:
Once you have decided and confirmed your surgery date the following conditions will apply:
• Surgery confirmation is subject to a 25% deposit of your Surgery costs, payable direct into Yanhee Hospital’s account.
• If for some unforeseen reason your surgery date changes an additional fee is charged by the Airline for any changes.
• If for some unforeseen reason your surgery date changes both your Surgery deposit is transferable to your revised travel dates.
• If you cancel your Surgery with-in 14 days of your nominated surgery date, your Surgery deposit is refundable however Airfares are not refundable and
accommodation bookings are subject to one night’s accommodation charge with the balance refundable.
• An additional 25% of your Surgery Cost is payable direct into Yanhee Hospital’s account - 30 days in advance of your travel date.
• #4 Example Itinerary
Kim Meehan
Travel dates 7/09/17-11/10/17 Surgery Treatments Gender Reassignment Hair Transplant ITINERARY
DEPART…TG 478 7/9/17…..11.40pm
Arrive at Bangkok International Airport
Airline: Thai Airways Flight #: TG 478
Judith will meet you at Starbucks on 3nd floor after you exit customs at the airport (Just ask anyone that looks official and they all know where Starbucks is) and take you to Royal River Hotel.
8/09/2017
10:00am Hair Transplant Consultation 12:00pm Genderre Consultation 4:30pm Blood Tests.
This takes about 4 hrs.
There is a charge from the hospital for all the tests that are carried out. The tests are to ensure you are in a healthy condition for surgery.
Yanhee Hospital full day
Judith will be with you for the day
9/09/2017
Hair Transplant Judith will meet you in lobby 9.00am
Take you to Yanhee Hospital This takes about 7 hrs
Judith will bring you back to your hotel 10/09/2017
Rest day Judith comes at 9.00am for check up
11/09/2017
Yanhee Hospital for check-up and additional tests for Dr Greechart.
Judith meets you in lobby
12/09/2017 – 13/09/2017 Polly/Judith will check on you each day
There may be additional tests etc for Dr Greechart that is required during this time.
14/09/2017
9:00am Hair Transplant Check-up and removal of stitches.
10:00am
Prepare for Surgery
Judith meets you at 7.30 in Lobby
DO NOT EAT OR DRINK ANY FOOD OR WATER - 6 hours prior to surgery Judith will be waiting in your room following surgery and will stay until you are settled
14/09/2017 – 25/09/2017
Yanhee Hospital Polly will check you each day from the
15th 25/09/2017 – 10/10/2017
Windsor Suites Hotel Polly will check on you daily.
Light activities are advised each day.
11/10/2017
DEPARTURE DAY 9:00pm transfer to the Bangkok
International Airport.
Flight #: TG 477 Departs: 12:01am
Arrive Brisbane – 11.50am
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Please give the following numbers to your friends and family to contact you in Bangkok:
Bodyline Patient Care:
Judith – Thailand (mobile: +66 61 451 8450)
• #5 Example invoice
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GenderRe is a concierge service provided by Concierge Care Services Limited (Hong Kong)
!3
• #6 Resolutions from First Board Meeting
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• Item #7- Yahnee MOU Contents
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From: ismael.naypa@yanhee.net Subject:RE: Monday 10 July Meeting
Date:10 July 2017 at 8:50 am To:Dom Finlaysondom@drzac.co
Hi Dom,
I presume that as I write this you are already in Bangkok.
I and my colleague Dr. Jeremy Valleramos went through your points and we agree that each should be discussed and agreed to.
As for your proposal to meet at 4 PM today, I'm sorry but I have scheduled to meet someone at that time. That person leaves for Dubai tonight so I can't arrange a reschedule. I am available however the whole morning today.
Otherwise, I am proposing that we do everything tomorrow at Yanhee. I will arrange for your pick-up at 8:30 AM and allowing 1 hour travel time to Yanhee, we start our discussions at 9:30. I will arrange for our team to be available for the topics relevant for each member of the team.
I will also arrange for us to have lunch nearby and continue the discussions afterwards.
Please let me know at which hotel you are staying and of course if you are agreeable to my suggestion above.
Thank you and looking forward to meeting you and Dr. Zac.
(Just in case: my mobile number is +668 77998816).
Dr. Ismael Naypa Manager, International Department
Yanhee International Hospital
454 Charansanitwong Road, Bang-o, Bangplad Bangkok, Thailand 10700
www.yanhee.net
Original Message ---Subject: Monday 10 July Meeting From: Dom Finlayson <dom@drzac.co>
Date: Sat, July 08, 2017 7:03 pm
To: Dr Naypa <ismael.naypa@yanhee.net>
Cc: Zac Turner <zac@drzac.co>, Bodyline Patient Care
<info@bodylinepatientcare.com>
Hi Dr Naypa,
Thanks for getting in touch regarding the holiday, as we are arriving very late on Sunday (past midnight), perhaps the afternoon is good.
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on Sunday (past midnight), perhaps the afternoon is good.
We are staying in Silom. Would we be able to meet perhaps at 4pm on Monday for a general chat before spending the day Tuesday focusing on finer details. Perhaps some where convenient for you and us.
The most important points to be covered being;
We will not have any business other than GenderRe phone no on Yahnee website being answered and directed to Janese and our employees
Yanhee SRS telephone team, meet with the current operators and discuss;
• The work flow process,
• commonly encountered queries uniquely related to this area.
• For example 5 Questions risen from currently asked patients etc
With regard to the training of the SRS staff, when is the ideal time (Janese will coincide this with one of her visits 31/7/17 is the only full free week she has available.
Ideally a meeting with this entire team on the Tuesday to prepare for this training and any suggested alterations to the status quo.
Start date for GenderRe/ Yahnee page launch
Out website is online but just needs content adddeed.
Yanhee international patient relationship management system, storing of records,
followup procedures
and existing systems to manage this information.
• Partnership and digital branding
• Our phones on the Yahnee page (Canada, Australia, USA Uk etc) • Consulatative services from Bodyline patients from these countries • Timing for this digital integration/ launch
Furthermore, can we have Polly to be present at all meetings going forward, to understand the dynamics of the hospital
• Media7
• Kim Meehans segment will be airing in Australia towards the end of July • We would be looking at having any production in Bangkok (for both of our promotional purposes filmed only on 13/7 & 14/7
Also discussing
Worst case scenario process and past experiences Insurance(what does Yanhee cover already)
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Look forward t hearing form you soon, sorry for the late email, but it seems that our server is down at the moment so for the mean time keep contact to the addresses i this mail chain.
Best regards,
Dominick Finlayson
Phone/ Whatsapp: +61-427-765-966 (Australia) Wechat/ Line: domfinlayson
• Item 9- Yanhee Hospital Guarantee
Our Commitment and Guarantee:
If, in the case that a problem does arise as a direct result of the surgery that requires corrective surgery, the hospital offers a 6 month conditional guarantee on all their surgeries.Airfares are not covered.
Review Process:
If a client has a complication then the hospital should be immediately advised including full details of that complication along with any evidence such as photos, medical reports or statements.
A review committee consisting of the attending Plastic Surgeon, and the Medical Director of the hospital will review the complication. The review committee will review the evidence and make a determination. This determination will essentially be:
1. That the complication is related to surgery, hospital treatment or admission.
2. That the complication is related to unrealistic expectations of the client, previous medical or pre-existing conditions, the client not fully following post operative or surgeons instructions.
After a determination of the above, the amount and extent of
responsibility between the hospital and the client will be allocated. In some cases, responsibility will be 100% allocated to the hospital, in others, 50%
to the hospital and 50% to the client, and in others 100% responsibility to the client. Allocation of responsibility will be made on a case by case basis.
Conditions:
Clients should be aware that:
1. All post-operative advice provided by surgeons, including medication recommendations, restricted activities, follow up care must be
followed
2. Compression garments where recommended must be worn according to the surgeons instructions
3. In cases that a client considers to be an emergency, such as acute pain, acute swelling or infection, the client should seek immediate medical assistance from a licensed medical practitioner. The client should obtain a medical report or statement detailing the diagnosis,
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treatment provided and cost of treatment and forward this information to Surgery Getaways.
4. The hospital will not reimburse treatment costs that have not been pre approved in writing.
5. Generally, except in the cases of emergency or acute complications, no determination will be made by the hospital for 6 months following surgery. This is to allow ample time for the minimisation of any swelling and to allow normal healing, scar minimisation etc
6. No procedures, except in emergencies or acute complications, may be performed by another surgeon without the consent of the hospital.
Failure to pre-notify will result in cancellation of the guarantee.
Patients with any of the following risk factors should ensure that
this information has been provided to their surgeon before undertaking any surgical procedure and declared fully and truthfully on the pre admission form, including but not limited to:
§ Patients who smoke or are alcohol or drug dependent
§ Patients outside a healthy BMI range
§ Patients with diabetes or thyroid disease
§ Patients with blood pressure disorders including hypertension, limb ischemia, varicose vein or hemorrhoids
§ Patients with heart conditions including valvular disease or ischemia
§ Patients with renal conditions including chronic renal failure or stone
§ Patients with urinary conditions including benign prostatic hypertrophy, stricture of the urethra
§ Patients with liver conditions including cirrhosis or hepatitis
§ Patients with lung conditions including COPD, asthma or TB
§ Patients with gastrointestinal conditions including peptic ulcer
§ Patients with marrow conditions including dysplastic marrow
§ Patients with nerve conditions including sensory, motor or autonomic disturbance
§ Patients with muscle conditions including weakness, myasthenia-Gravis or Guilain-barre syndrome
§ Patients with uterine conditions including dysmenorrhea and endometriosis
§ Patients with joint conditions including arthritis
§ Patients with eye conditions including glaucoma
§ Patients with psychiatric conditions depression, schizophrenia or anxiety
§ Patients with systemic conditions including autoimmune disease allergy or cancer
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§ Patients with degenerative conditions to the spine, bone, joints, eye or brain
§ Patients with keloid scarring problems
§ Patients with vascular or heart problems
§ Patients who take medications which could interfere with recovery
§ Patients who are allergic to medications or other non disclosed allergies
§ Patients who are HIV positive, or have hepatitis or syphilis
Exclusions:
Clients should be aware that the following exclusions will not be covered by this guarantee.
1. Non-surgical procedures, laser or dental procedures
2. Inherent risks associated with surgery which are not a result of surgery error, including but not limited to: capsular contracture and skin rippling (in the case of breast implants), numbness and changes in sensation, asymmetry
3. Changes associated with weight gain/loss or pregnancy since the surgery
4. Applicable only to patients who have stayed the minimum
recommended amount of nights recommended to recovery of the named procedure
5. Case where patients who have been identified and advised that a) they are high risk
b) surgical outcomes may not be fully attained as expected by the patient
c) prior to surgery, the surgery technique used, or any other factor provided to the patient which may result in a complication. This
particularly applies to patients who insist on having a procedure, when they have been informed by the surgeon that the results may not be optimal
6. Any revision surgery or secondary surgery not originally performed by the original surgeon, or any corrective surgery originally performed by a non appointed hospital surgeon.
Note: All corrective surgery procedures must be finalised within 1 year of the original surgery
http://www.surgerygetaways.com/guarantee.html
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• Item 10
From: Susan's Place Transgender Resourcessusan@susans.org
Subject:New Personal Message: Susan's Place Transgender Resources: August Newsletter Date:16 August 2017 at 5:05 pm
To: swamp123@gmail.com
You have just been sent a personal message by Susan on Susan's Place Transgender Resources.
IMPORTANT: Remember, this is just a notification. Please do not reply to this email.
The message they sent you was:
Editor's note: Some people may have received this message more than once, and for that you have my apologies. I accidentally closed the send window before it completed. I will try to ensure that it does not happen in the future. - Susan Larson We are sending this newsletter out as monthly forum private message to keep you up to date on the web site, and all the goings on. In this edition we will be covering:
[*] A note from Susan [*] Welcome
[*] We need your Support & Subscriber Drive [*] Follow us on Social Networks [*] Secure Server
[*] Chat
A note from Susan Current events
The recovery from my voice surgery in May is going well, I can at last talk once more. I am already quite happy with the results, but it will be a little while longer days before the voice is at it's final state. I can't wait to hear how it sounds then!
We are running on the new server at long last. The Susan's Place web site is now being served from Dell PowerEdge R710 server with 2 Xenon X5680 CPU's running at 3.33GHZ (6 cores each cpu, so 12 cores total). 128GB of Ram, 12 Terabytes of Storage running a redundant Raid 6 using H700 raid controller with 512mb cache, 2 870W Power Supplies so that if one dies the other takes over, DVD-Rom Drive, and 3 year full warranty; includes replacement part shipping both ways up to the full server, and tech support. It's a huge upgrade from the previous server!
This is all thanks to 3 special members! Kendra who stepped up and donated most of the money required for the upgrade!
Beverly, who's been a friend of mine since before time or least since Susan's Place Transgender Resources began and who's always stood by me and the site! And, last but not least Sarah1972 a wholehearted supporter, and dedicated member of our links staff! I want to thank each of them for their support!t
My GRS
In January, I was in Thailand at the Preecha Aesthetic Institute for my Penile Inversion Gender Reassignment Surgery. While
In January, I was in Thailand at the Preecha Aesthetic Institute for my Penile Inversion Gender Reassignment Surgery. While