Part I: General information Question 1: What is your age?
A. Under 18 years old B. 18-30 years old C. 30-40 years old D. 40-50 years old E. Over 50 years old
Question 2: What is your sexual?
A. Female B. Male
Question 3: Have you ever taken a Halong Bay tour?
A. Yes B. No
Part II: Survey questions Tour’s quality
Question 4: Is Halong Bay tour‟s content is awesome?
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 5: The transportation quality of Halong Bay tour is sound.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 6: The accommodation, food and drink in Halong Bay tour is sound A. Strongly agree
B. Agree C. Neutral
D. Disagree
E. Strongly disagree Tour’s price
Question 7: The Halong Bay tour service‟s price is acceptable.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 8: The Halong Bay tour service‟s price is equal to its quality of tour, transportation, accommodation and food
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 9: Vietnamese travel agencies offer tourists a sound payment/transaction process.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree Tour’s responsiveness
Question 10: Customers taking Halong Bay tour receive such a convincing and helpful consultancy.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 11: Vietnamese travel agencies‟ staffs treat customers very well during their time for Halong Bay tour
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 12: Staffs of Vietnamese travel agencies appear supportive and professional while dealing with customers.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Tour’s reliability
Question 13: The Halong Bay tour‟s price range is stable and reasonable.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 14: The Halong Bay tour‟s agenda is flexibly adjusted to the customer‟s requirements.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree Tour’s security
Question 15: The security of Halong Bay tour in Vietnam is very good.
A. Strongly agree
C. Neutral D. Disagree
E. Strongly disagree Tour’s access
Question 16: The Halong Bay tour‟s contacts are easy to found.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Question 17: The operation time of providers of Halong Bay tour service is very supportive to customers.
Question 18: The Halong Bay tour service is adjusted flexibly to the specific customer‟s needs.
Question 19: Some providers of Halong Bay tour can satisfy even the most unique demands of customers about meals or vehicle.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
Tour’s communication
Question 20: The communication of staffs from agencies providing Halong Bay tour service is execellent.
A. Strongly agree B. Agree
C. Neutral D. Disagree
E. Strongly disagree
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