CHAPTER 5 CONCLUSION & RECOMMENDATIONS
5.2 SOME RECOMMENDATIONS
5.2.1. Recommendations to government agency
To make human resource management at PTC4 more effective, contributing significantly to the sustainable development of PTC, the author would like to recommend government agency as below:
1- Decree No. 205/2004/ND-CP, dated December 14, 2004, regulating the system of salary scale, pay sheet and allowance regime in State corporations is needed to have more instructions in the case employees operate and manage lines 220 kV but including segment 500 kV, which the 7-level salary scale will be applied (sector 6, group II or sector 6, group III)
2- Research on the minimum wage should be performed so that it is flexible and appropriate to specific states so as to increase employee’s living standards.
3- Since January 01, 2015, Personal Income Tax Law takes effect, tax payers will receive deductions for family considerations (deduct 09 million VND/month for their own and deduct more for each dependent person 3,6 million VND/month) applied into taxable income before taxes towards incomes from business, salary, wage of tax payer. This
59
regulation level is still low and it is needed to increase to share more to employees, help them to get more applicable income.
5.2.2. Recommendations to Vietnam Electricity
EVN is the governing body; regulations, policies and regimes etc. enforced by EVN will have direct impacts on business activities of PTC4 in general. In order to help human resource management better, the author would like to give some recommendations as below:
1- For units which have personnel lower than the current labor planning but still assure business activities, it is needed to have regimes to encourage and support them properly.
2- When examining wage fund, rewarding for electrical safe operation, remuneration, welfare etc. they are needed to consider CPI factor to improve real income of employees.
3- Training programs, State and international scholarships have the main receiver as EVN. Therefore, EVN shall notify these issues to member units.
5.2.3 Recommendations to schools and training centers
To help PTC4 to solve matters and operate better in training works, the author would like to recommend schools and training centers as below:
1- To train human resources to meet needs of electrical sector in general that needs cooperation between units in the sector or trainings based on orders of the sector.
2- It is needed to have cooperation between schools and training centers in and out of the sector to exploit their advantages, contributing to increasing training quality
3- To conduct diversified training forms to attract more attending targets, especially for elderly staff, such as short-term trainings at the corporation, specialized reports, conferences etc.
4- Main high voltage devices at present are now bought from foreign companies (voltage transformer 550 kV, circuit breaker 500 kV) technology applications are getting more improvement (auto transformers, no executive agents required) etc. Therefore, schools and training centers shall cooperate with big electrical manufacturers in the world which supply electrical devices for Vietnam (Siemens, Areva, Vatech, ABB, etc.) as well as foreign schools and institutes to bring training orientations.
5- In the next time, Vietnam will have nuclear power reactors. Thus, it is needed to complete training programs about nuclear power soon. This is the new field that requires
60
the cooperation in trainings with leading nuclear power countries in the world such as France, Japan etc.
61
REFERENCES
Assael, H. (1992). Consumer behavior and marketing action. Boston, MA: PWS-KENT Publishing Company.
Arthur Giffith (2014), 2nd edition, SPSS for Dummies, Marketing everything easier.
Anderson, F. & Lehmann D. (1994). Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. Journal of Marketing, Vol.58, No.3, 53-66,
Anderson, K. & Kerr, C. (2002) Customer Relationship Management, New York:
McGraw-Hill.
Anderson, R. & Srinivasan, S. (2011). E-satisfaction and E-loyalty: a Contingency Framework, Psychology & Marketing, Vol.20, No.2, 123-138.
Brown, S.W& Swartz, T. (1989), “A gap analysis of professional service quality,”
Journal of Marketing, Vol.53, 92-98.
Brown, H. (1952). Brand loyalty – fact or fiction? Advertising Age. vol.23, 53–55.
Bunker, D. & MacGregor, R. (2000) Successful Generation of Information Technology (IT)
Barry, H. & Milner, B. (2002). SME’s and Electronic Commerce: A Departure from the Traditional Prioritization of Training? Journal of European Industrial Training, vol.25, no. 7, 316 – 326.
Bitner, M. (1990). Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses. Journal of Marketing, vol.54, 69–82.
Bitner, M. & Hubbert, A. (1994). Encounter Satisfaction vs. Overall Satisfaction vs.
Quality:
Bitner, M., Booms, B., Mohr, L. & Tetreault, M. (1990). Critical Service Encounters; The Employee’s Viewpoint. Journal of Marketing, vol. 58, 95–106.
Bolton, R. & Drew, J. (1991a). A Longitudinal Analysis of the Impact of Service Changes in Customer Attitudes. Journal of Marketing, vol. 55, 1–9.
Bolton, R. & Drew, J. (1991b). A Multistage Model of Customers: Assessment of Service Quality and Value. Journal of Consumer Research, vol.17, 374–84.
Brigham E., and Smith, K.V. (1967), The Cost of Capital to the Small Firm, The Engineering Economist, vol. 13, no.1, 1-26.
Carman, J. (1990). Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions. Journal of Retailing, vol. 66, No. 1, 33-55.
62
Chang H. & Chen S. (2008). The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator. Journal of Computers in Human Behavior, 2927-2944.
Chiachi Tsan (2010) Study materials of the subject human resource management and strategic management.
Choo Wan Yuen (2012), Statistical Analysis Using SPSS.Chong, E., Kennedy, R., Riquire, C. & Rungie, C. (1997) ‘The Difference between Satisfaction and Service Quality’, New and Evolving Paradigm: The Emerging Future of Marketing, The American Marketing Association’s 1997 Special Conference, Dublin, 12–15.
Cyr, D. (2008). Modeling Website Design across Cultures: Relationships to Trust, Satisfaction and E-loyalty. Journal of Management Information Systems, Vol.24, 47-72.
Dawkins, & Reichheld, F. (1990). Consumer as a Competitive Weapon: Directors and Boards, vol. 14, 42-47.
Day, George S. (1969). A two-dimensional concept of brand loyalty, Journal of Marketing Research, 9 (September), 29–36.
Dennis C. (2000) Networking for Marketing Advantage, Management Decision, 38(4), 287-292.
Do Van Phuc (2004), Human resource management of corporations, Science and Technology Publishing House, Hanoi.
Le The Gioi, Nguyen Thanh Liem, Tran Huu Hai (2009). Strategic Management, Statistical Publishing House.
Le Anh Cuong, Nguyen Thi Le Huyen, Nguyen Thi Mai ( 2005), Methods and skills of human resource management, Labor And Society Publishing House, Hanoi.
Legal documents related to human resource management.
Documents and data related to Finance – Accounting management and human resources of Chon Thanh Power.
Le Thanh Ha (2003), Management psychology and arts of leadership, Training programs and further trainings for 1000 Directors.
Michael E. Porter (1998), Competitive Advantage, Creating and Sustaining superior performance.
Nguyen Huu Than (2008), Human resource management, Re-printed the ninth time, Labor and Society Publishing House.
Nguyen Thanh Hoi (2002), Human resource management, Statistical Publishing House, Ho Chi Minh City.
63
Nguyen Thanh Hoi, Phan Thang (2001), Administrative study, Statistical Publishing House, Ho Chi Minh City.
Phan Thi Ngoc Thuan (2005), Business strategy and internal planning of corporations, Science and Technology Publishing House, Hanoi.
Requirements for Small/Medium Enterprises (SME’s) – Cases from Regional Australia, Proceedings of SMEs in a Global Economy, Wollongong, Australia, 72- 84.
The Customer’s Voice’, in: R. T. Rust and R. L. Oliver (eds.) Service Quality: New Directions in Theory and Practice, Newbury, CA: Sage, 71–93.
Jack Stack & Bo Burlingham (2010) A stake in the outcome-Phuong Lan- Translator, Publishing House of The National Economics University.
Mark saunders-Philip Lewis- Adrian Thornhilll, Author. MBA - Nguyen Van Dung, Translator. Research methods in business. Printed in 2010. Finance Publishing House.
Gary Dessler (9th edition 2003), Human Resource Management, Pearson Education, Inc.
64