Suggestions

The SM and FCM were chosen as the design methodologies is because they can be easily interpreted, since they clearly show the relationships between the different concepts and, at the same time, it is relatively easy and flexible to add or remove concepts, whenever necessary. Another problem that often arises in data gathering has to do with the fact that are often based on a survey, that is, the data are gathered through questionnaires, interviews, and so forth. In reality, there are several functions could be used to transform the value of the data.

A questionnaire is under development, which will be sent to expert specialists along with the description of the current 24-hour delivery model for future improvement of the model.

The assumption that the simulation is setting to be 5 workdays per run is a controversial one under practical consideration during this research; this means that PChome needs about 5 workdays to respond to the changes in the research design, which limits our interpretations. In the meantime, the simulation could be more complicated to discuss and explore even more issues. We set β =1 represents the weight don‘t affected by other concepts. In the future, maybe we can set every concept for different weight. We are hopeful that future research will be designed with much more sophistications allowing the ability to differentiate different point of view.

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Appendix

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簡 歷

姓 名：王怡雯

生 日：民國七十三年十一月二十八日 電子郵件：hellowandy@hotmail.com 學 歷：高雄市立高級商業職業學校 私立淡江大學運輸管理學系 國立交通大學交通運輸研究所