建議

台灣顧客滿意指標模式目前為止獲採用之情形並不廣泛，期望政府能主動 出面成立相關機構或出資補助進行更廣泛之調查與研究。

該科學園區可逐年進行類似研究，以進行跨年度之比較，此結果將能觀察 該科學園區周遭居民滿意度之動態演變情形。

參考文獻

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台灣顧客滿意指標(TCSI)問卷

－XX 科學工業園區周邊居民滿意度調查

您好：

XX 科學工業園區管理局為提升對園區整體品質，委託本中心進行 XX 科學工業 園區周邊居民之民眾滿意度調查，以瞭解民眾之期望與需求，藉以改善 XX 科學工業 園區運作機制、與周邊居民間之關係，以強化 XX 科學工業園區的競爭優勢。本問卷 僅供研究之用，絕無洩露個人私密之疑慮，請放心填答，敬祝 順安！

中華大學臺灣顧客滿意指標研究中心 研究員：李友錚 博士

承辦人員：王明郎 連絡電話：

中華民國九十七年二月 第一部份 個人資料

1. 性別: □男 □女

2. 年齡: □未滿 18 歲 □18-23 歲 □24-30 歲 □30-35 歲 □36-40 歲 □41-50 歲

□50 歲以上

3. 教育程度:□小學 □國(初)中 □高中(職) □大專院校 □研究所(含)以上

□其他-_____________

4. 職業別: □農林漁牧業 □軍、公及教育業 □水電燃氣、建築與營造業 □製造業

□社會及服務業□運輸、物流、倉儲、零售 □金融保險業 □餐飲、旅遊業

□家管 □無業 □其他(請說明)________________

5. 月收入: □19,999 元以下 □20,000~39,999 元 □40,000~59,999 元 □60,000~79,999 元

□80,000~99,999 元 □100,000 元以上

6. 居住地點:□AAA □BBB □CCC □DDD □EEE □FFF □GGG □HHH

□III □JJJ □KKK □LLL □MMM □NNN □OOO □PPP

□其他_______________

7. 居住時間:□未滿一年 □1-2 年 □3-5 年 □6-10 年 □10 年以上

附件 A

第二部份 顧客滿意調查

請您針對以下問項給予 1 至 10 的評分，並於相對的欄位內圈選，若不知道請在□ 內打 v。

形象－您認為 XX 科學工業園區的形象為何 1. 整體印象

印象很差 1 2 3 4 5 6 7 8 9 10 印象很好 □ 不知道 2. 外界口碑

口碑很差 1 2 3 4 5 6 7 8 9 10 口碑很好 □ 不知道 3. 親身體驗

感覺很差 1 2 3 4 5 6 7 8 9 10 感覺很好 □ 不知道 4. 社會責任

形象很差 1 2 3 4 5 6 7 8 9 10 形象很好 □ 不知道 期望－您對 XX 科學工業園區的期望為何

5. 整體期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 6. 對管理局敦親睦鄰服務的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 7. 對管理局協助與促進地方繁榮與建設的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 8. 對管理局土地徵收與地上物補償的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 9. 對園區環境品質維護的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 10. 對園區交通管制措施的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 11. 對管理局廢棄物處理與管制的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 12. 對管理局空氣污染與管制的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 13. 對管理局污水處理與管制的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 14. 對管理局噪音管制的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 15. 對園區內治安防護與民防措施的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 16. 對園區災害防救問題的期望

期望很低 1 2 3 4 5 6 7 8 9 10 期望很高 □ 不知道 認知品質－您對 XX 科學工業園區的實際感受為何

17. 整體評價

評價很低 1 2 3 4 5 6 7 8 9 10 評價很高 □ 不知道 18. 對管理局敦親睦鄰服務的評價

評價很低 1 2 3 4 5 6 7 8 9 10 評價很高 □ 不知道 19. 對管理局協助與促進地方建設的評價

評價很低 1 2 3 4 5 6 7 8 9 10 評價很高 □ 不知道 20. 對管理局土地徵收與地上物補償的評價