第五章 研究結果與建議
第三節 後續研究建議
就員工對內部網路接受度的相關議題來說，不同產業別或公司規模間的差 異性值得注意。因此，除了本研究所探討的大型傳統製造業以外，研究者可以沿 用相同或類似的架構，對其他中小型企業、高科技產業，乃至服務業等不同類型 及規模的公司進行個案分析，以了解影響因素（構面）及路徑關係的變化，或比 較不同個案間的差異，增加研究的廣度。
此外，在內部網路導入的階段，有關員工的電腦自我效能的影響也值得再 深入探討，其中包括與系統使用有關的教育訓練，以及教育訓練衍生出的「經驗」
變數。研究者可以利用公司舉辦相關訓練課程的機會，在受訓前後，以及受訓後 某一段時間（如一到三個月）後，對相同的人員進行訪察，以了解其間的差異，
確認經驗變數的影響。
參考文獻 中文部份
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附錄一 中鋼集團資訊入口網站（EIP）
附錄一 中鋼集團資訊入口網站（EIP）
附錄二 TAM 問卷
TAM 原問卷內容 本研究修訂後內容
Behavior Intention
Assuming I have access to the system, I intend to use it. BI-1 我希望經常能有機會使用中鋼內部網路系統（EIP）。
Given that I have access to the system, I predict that I’d use it.
BI-2 只要有連線電腦可用，我樂於使用 EIP。Perceived Usefulness
Using the system improves my performance in my job. （併入PE-1）
Using the system in my job increases my productivity. 同PE-3 Using the system enhances my effectiveness. 同PE-2 I find the system to be useful in my job. 同PE-1
Perceived Ease of Use
My interaction with the system is clear and understandable. （併入EE-2）
Interacting with the system does not require a lot of my mental effort. 同EE-2 I find the system to be easy to use. 同EE-1
I find it easy to get the system to do what I want it to do. （併入EE-1）
Enjoyment
I find using the system to be enjoyable. Enj-2 使用 EIP 可以增加我上班的樂趣。
The actual process of using the system is pleasant. Enj-3 一般來說，我使用 EIP 的經驗是愉快的。
I have fun using the system. Enj-1 EIP 的內容豐富有趣。
Subjective norm
People who influence my behavior think that I should use the system. 同SI-1
People who are important to me think that I should use the system. 同SI-2
Image
People in my organization who use the system have more
prestige than those who do not. I-1 據我了解，表現不錯的同事都有在使用 EIP。
People in my organization who use the system have a high profile. I-3 我認為會使用 EIP 搜集資料是令人敬佩的事。
Having the system is a status symbol in my organization. I-2 我覺得不會使用 EIP 是一種落伍的現象。
Job Relevance
In my job, usage of the system is important. JR-2 對我的某些工作來說，使用 EIP 是必要的。
In my job, usage of the system is relevant. JR-1 EIP 包含了許多與我工作相關的資訊。
Output Quality
The quality of the output I got from the system is high. Q-1 整體來說，EIP 的輸出品質令我滿意。
I have no problem with the quality of the system’s output. （併入Q-1）
Result Demonstrability
I have no difficult telling others about the results of using the system. （刪除）
I believe I could communicate to others the consequences
of using the system. （刪除）
The results of using the system are apparent to me. （刪除）
I’d have difficulty explaining why using the system may or
may not be beneficial. （刪除）
Voluntarines
My use of the system is voluntary. V-1 我使用 EIP 完全出於自願。
My supervisor does not require me to use the system. V-2 主管並未要求我必須使用 EIP。
Although it might be useful, using the system is certainly
not compulsory. （併入V-2）
UTAUT 原問卷內容 本研究修訂後內容
Performance expectance
I would find the system useful in my job. PE-1 使用 EIP 可以改善我的工作品質。
Using the system enable me to accomplish tasks more quickly. PE-2 EIP 可使我的效率提高，使工作變得比較順利。
Using the system increases my productivity. PE-3 使用 EIP 可以增加我的生產力。
If I use the system, I will increase my chances of getting a raise. PE-4 總之，我認為 EIP 對我的工作有所幫助。
Effort expectance
My interaction with the system would be clear and understandable.
（併入EE-1）
It would be easy for me to become skillful at using the system.
（併入EE-2）I would find the system easy to use. EE-1 對我來說，EIP 的使用並不困難。
Learning to operate the system is easy for me. EE-2 對我來說，學習使用 EIP 並不困難。
Social influence
People who influence my behavior think that I should use the system. SI-1 同事們認為我這種職位應該要使用 EIP。
People who are important to me think that I should use the system. SI-2 我的主管認為我應該要使用 EIP。
The senior management of this business has been helpful in the use of the system.
（併入SI-3）
In general, the organization has supported the use of the system. SI-3 主管鼓勵我使用 EIP。
Facilitating conditions
I have the resources necessary to use the system. FC-1 公司提供足夠（可連線EIP）的電腦 I have the knowledge necessary to use the system. FC-2 公司提供我足夠有關EIP 的訓練。
The system is not compatible with other system I use. FC-3 EIP 與其他我所使用的系統不相容，使我感到困 擾。（反面問題）
A specific person (or group) is available for assistance with system difficulties.
FC-4 有專門的人或單位協助解決我在使用EIP 時所遭遇 的問題。
附錄四 研究問卷原型
敬愛的中鋼同仁您好：
這是一份有關「企業內部網路」（Intranet）使用情況的學術性研究調查，
目的在測量同仁對EIP 系統的接受程度，希望透過對理論模型的驗證及改
-1-非
附錄五 研究問卷
敬愛的中鋼同仁您好：
這是一份有關「企業內部網路」（Intranet）使用情況的學術性研究調查，
目的在測量同仁對EIP 系統的接受程度，希望透過對理論模型的驗證及改
非
有關 EIP 的使用頻率，請問以下的敘述中，何者最接近您的實際狀況：
□ 每天使用，而且每天使用的總時間經常超過一小時。
□ 每天使用，但每天使用時間不超過一小時。
□ 雖然不是每天使用，但經常使用。（每週使用超過5 次）
□ 偶而使用，每週使用大概不超過5 次。
□ 除非必要（像訂餐、請假等）否則極少使用。
□ 根本不用。
除 EIP 外，在一般電腦的使用方面，請問以下的敘述中，何者最接近您 目前的實際狀況：
□ 家裡有個人電腦，且自己上網。
□ 家裡有個人電腦，但自己不上網。
□ 家裡沒有個人電腦。
以下請提供您的基本資料：
（1） 請問您的性別是：
□男性 □女性
（2） 請問您的年齡是：
□29 歲 □30∼34 歲 □35∼39 歲 □40∼44 歲
□45∼49 歲 □50∼54 歲 □55 歲
（3） 請問您所屬的部門是：
□A □C □F □H □T □W □Y
（4） 請問您目前的職務是：
□ 主管職務（包括1-4 級主管）
□ 專業職務（包括研究員、工程師、管理師）
□ 基層職務（包括技術員或管理員）
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