• 沒有找到結果。

結論與未來方向

E-Mail 已經是人生活中不可或缺的工具,對企業更是不能沒有的溝通管 道。我們嘗試從實際的進出紀錄中,找到個人與群組的關係、部門與部門的關係、

部門與供應鏈的關係,再就對這些關係與公司營業額是否有相關的關係。就既有 的主觀意識來說,本篇論文提出的方法已經證實了我們對這些關係的認知與判斷 大部分都是對的。

對於身為企業老闆,希望可以每一年度的 E-Mail 進出資訊,找到各個部門 的關係(相依度)與公司營業狀況的關係,找出一套思維,加強部門之間的溝通管 道提升公司的業績。人資部門主管,也許希望透過這個 E-Mail 透露的資訊,一 旦有一個人離職的話, 那個群組的其他的人離職的機會也會提升,這群組屬於高 度不穩定的一群人,需要加強心理建設輔導,安撫剩下的員工,可以降低員工的 離職率。IT 部門主管,也能透過這樣的資訊,防止公司機密資訊的外洩,甚至 可以了解是否有人在對公司做不利的舉動,提早知會老闆,做有效的防範,防止 公司的損害。Mining E-Mail 技術為這些問題提供了解決方案,並取得較好的效 果。

我們於文中使用 LCM-freq 的資料探勘方法,加上我們提出的方法,可以分 析出公司中部門與部門的關係程度、部門與供應鏈的關係。進而尋找出每個部門 對營業額的影響程度、SALES 部門對供應鏈與營業額的關係。由這些關係,用於 公司中,小至人事的轉變、大至公司的營運,都可提供不錯的參考資訊,應用於 公司的管理與發展策略。

郵件智慧 (Mail Intelligent) 似乎是可以未來表達 Mining E-Mail 這個概 念的名詞,將發掘出的郵件知識,加以分析 (Analysis)、理解 (Insight)、行 動 (Action)、量化(Measurement),郵件內含可觀的企業資源,郵件的歷史資 料與內容可以匯聚成為企業知識庫,透過 Mail Mining 技術,可以協助企業統 計、挖掘與分析隱含的郵件知識。各類郵件附加檔案的再利用更可以避免資源浪 費,從郵件延伸的行為,如收送時間,地點,單位,日流量等等,透過行為與資 料的比對分析得到的情報,更可以提供企業重要決策的參考。是否了解企業中每 日溝通的大量郵件中隱含多少有價值的資訊呢?同時又代表怎樣的組織與個人 關係,又該如何進行管理?或許我們可以思考這個問題。

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