➣ The websites should keep users informed about what is going on through constructive, appropriate and timely feedback.
網站應該透過結構性的、適當且即時的回應讓使用者了解下一步如何操作。
(1) It is easy to know where you are within the website.
可以很清楚知道目前所在位置。
(2) It is clear what information is available at the current website page.
目前所在位置的所有資訊都很清楚。
(3) The current information matches what you expect to find.
目前的資訊符合您所預期的內容。
(4) It is clear where you can go to from the current website page.
從目前的位置您知道您所要前往的地方。
2. Match between system and the real world 網站內容和現實世界能夠密切連結
➣ The websites should present the style of users’ language usage on words, (or commonly used), phrases and concepts rather than system-oriented terms.
網站應該採用使用者慣用的字彙和概念，而非系統導向的詞彙。
➣ Information represented corresponds to real-world concepts / metaphor and
understandable and phrases used are intuitive within the context of the performed task.
資訊呈現能夠對應現實世界的概念和暗喻，在進行任務時的上下文是使用可理 解、有意義且直覺的字彙。
➣ Information is arranged in a natural and logical order.
資訊的彙整是自然且有邏輯順序的。
(1) Menu choices ordered in the most logical way and proper layers.
選單的分類是有邏輯且包含適當數量的層級。
(2) The vocabulary is appropriate for the intended audience.
字彙的使用適合各種使用者閱讀。
(3) The website is designed for different groups of users. (Children, elders, or specific groups)
網站設計符合不同使用者群（例如，兒童、高齡者或特殊群眾）。
(4) The website provides multilingual pages.
網站提供多國語言頁面。
3. User control and freedom 用戶端主控性
➣ Users feel free to control the website.
使用者可自由操控網站。
➣ Users can exit at any time to leave unwanted webpage immediately even if they have made mistakes.
儘管使用者操作有誤，使用者可以在任何時間內退出或立即離開不必要的網頁。
➣ There are facilities for Undo and Redo.
網站提供復原上一步操作和重複鍵入的功能。
(1) It is always easy to return to the Home Page.
回到首頁是容易的。
(2) It is easy to access all major parts of the website from the Home Page.
從首頁連結到主要的服務功能是容易的。
4. Consistency and standards 一致性與標準化
➣ Users do not need to wonder whether different words, situations, or actions mean the same thing.
網站使用的字彙和操作方式的一致性讓使用者使用上毫無疑慮。
➣ Common website standards and W3C are followed.
網站遵循 W3C 標準。
(1) Links are used and appear in standard web style.
連結的使用、顏色和顯示都遵循網頁標準。
(2) The website follows conventions and expectations.
網站設計上沿襲使用慣例並如使用者預期。
(3) Commands are used in the same way and they mean the same thing in all parts of the website.
使用者可以在檢索或網站上使用通用標準指令。
(4) The website helps users to protect their own personal or private information.
網站協助使用者保護個人隱私資訊。
5. Error prevention 錯誤預防
➣ The website is designed such that users cannot easily make serious errors.
網站設計讓使用者不容易犯嚴重錯誤。
➣ As a user makes an error, the application will give an appropriate error message.
當使用者犯錯，應用程式會給予適當的錯誤訊息。
(1) The website prevents users from making errors whenever possible.
無論何時，網站會預防使用者犯錯。
6. Recognition rather than recall 減少使用者記憶負擔
➣ The search bar can display search terms to users and allow them to choose items automatically generated by the system.
檢索欄位自動提供檢索詞彙建議。
➣ The main sections should match the users’ needs and should not seem to be crowded.
網頁中主要服務符合使用者的需求，版面簡單清楚。
➣ Instructions on how to use the system should be visible or easily accessible whenever appropriate.
如何使用服務的各項指引是顯而易見且容易檢索的。
➣ Displays are simple and multiple page displays are minimised.
頁面顯示簡單且能夠最小化數個頁面。
(1) Available actions are always clearly presented.
頁面上的功能總是呈現得很清楚。
(2) Labels and links are described clearly.
標籤和連結上的詞彙描述得很清楚。
(3) Items have been grouped into logical zones, and headings have been used to distinguish between zones.
子項目被邏輯性的分類，能夠明確的辨識各區間的標籤。
(4) The latest news and important information are shown on the Home page.
首頁提供最新和重要的資訊。
7. Flexibility and efficiency of use 彈性與使用效率
➣ The website can cater for different levels of users, from novices to experts.
網站設計能夠迎合從新手到專家的使用者。
➣ Shortcuts or accelerators, unseen by novices, are provided to speed up interaction and task completion by frequent users.
頻繁用戶可藉由捷徑、快速鍵（這些使用者看不見的功能），加速互動與完成任 務。
➣ The website is flexible to enable users to adjust settings to suit themselves, such as a customised system.
網站提供調整個人設定以滿足其需求，像是個人化系統。
(1) The website allows novice users to enter the simplest, most common form of each command and expert users to add parameters.
網站允許新手輸入最簡單的基本命令，而專家可以使用參數指令。
(2) Users have the option of either clicking on fields or using a keyboard shortcut.
使用者可以選擇快速鍵或網頁點擊方式下達指令。
(3) The website is flexible to enable users to adjust settings to suit themselves.
網站提供使用者彈性調整個人設定以滿足其需求。
(4) The Home page provides a search bar which is located in the familiar position.
首頁提供搜尋網站功能，搜尋欄位於使用者熟悉之處。
(5) The catalogue and database provide advanced search, instructions and samples of how to search.
無論是館藏書目或資料庫都提供進階搜尋、操作說明和搜尋範例。
(6) Searching results in the website can be ranked by relevance, time, and topic.
網站搜尋結果可以選擇相關性、時間和主題等排序。
(7) Searching results in the catalogue can be ranked by relevance, published date, and topics.
書目搜尋結果可以選擇相關性、出版時間和主題等排序。
(8) The catalogue provides metasearch (an interlibrary search that search other libraries, such as national or university libraries).
館藏書目提供整合查詢（跨館搜尋其他圖書館，如國家圖書館或大學圖書 館）。
8. Aesthetic and minimalist design 美感整合與簡化設計
➣ Website dialogues should contain relevant and needed information.
網站內容包含相關與必需的資訊。
➣ The website does not have redundant information to distract users when they perform tasks.
沒有多餘的資訊分散使用者執行任務。
(1) Colour choices allow for easy readability.
色彩的選擇讓使用者易於閱讀。
(2) The website is aesthetically pleasing.
網站的設計賞心悅目。
(3) The website structure is simple and clear without unnecessary complications.
網站結構是簡單且清楚的，沒有不必要且複雜的訊息。
9. Help users recognise, diagnose, and recover from errors 協助使用者識別、判斷和從錯誤中復原
➣ Error messages are showed in plain language.
用自然語言顯示錯誤訊息。
➣ Error messages precisely define problems and give quick, simple, constructive, and specific instructions for recovery.
錯誤訊息能夠精確的定義問題和給予快速、簡單、結構性且專指性的復原指引。
(1) If necessary, error messages are clear and in plain language.
如果錯誤發生，錯誤訊息能夠清楚描述。
(2) If necessary, error messages provide contact details for assistance.
如果錯誤發生，錯誤訊息能提供協助和聯繫資訊。
(3) It is easy to cancel or exit from operations.
取消或退出操作程序是容易的。
10. Help and documentation 協助和說明
➣ It is necessary to provide help and documentation although it may be better if the website could be used without documentation.
好的網站不需要說明即可駕輕就熟，但提供相關說明仍是必要的。
➣ Information is easy to search, task-focused, and lists concrete steps to be carried out.
資訊是容易搜尋、任務導向、可以透過具體步驟完成，而且不會太繁複。
(1) There is useful online help.
網站提供有用的線上輔助，「Help」。
(2) A site map or other navigational assistance is always readily available.
網站地圖和線上指引是容易閱讀的。