Descriptive analysis

4.1.1 Demographic characteristics of sample

A total of 150 usable questionnaires were obtained, and there were 55%

female and 45% male. Therefore, we can see that the rate of female employees in HD bank Hanoi is higher than the rate of male. Most respondents were between 30-40 years old with 42%, followed by 20-30 year old with 32%. From these findings, we can see that human resources of HD bank Hanoi is really young. Those labor resources will be very active, creative and maybe have high motivation. In terms of work experience, there were 28% of respondents between 2-3 years and 25% between 3-4 years. The top- managers account for 3.33% while the middle-level managers account for 6.7% as equal as the percentage of intern-ship. Most participants are employees with the highest percentage 83.3%.With most respondents have lower seniority; the time they have been in their current position is also low. 29.3% of employees have worked in their position under 1 year. The percentage of 1-2 and 2-3 years is 28% and 26%. The number of employees have worked in their position over 5 years is 5.3%.

Table 1: Respondents ‘profile

Characteristics Frequency Valid percent (%)

Gender Male 68 45.3

Female 82 54.7

Age 20-30 48 32.0

30-40 63 42.0

40-50 30 20.0

50-60 9 6.0

Working time under 1 year 17 11.3

1-2 years 25 16.7

2-3years 42 28.0

3-4 years 38 25.3

4-5 years 13 8.7

over 5 years 15 10

Working time in current position

under 1 years 44 29.3

1-2 years 42 28.0

2-3 years 39 26.0

3-4 years 17 11.3

4-5 years 8 5.3

Job position top manager 5 3.3

middle level manager 10 6.7

Employee 125 83.3

Internship 10 6.7

4.1.2. Analysis of Mean and Standard Deviation

In this study, a Likert scale 5 point is used. This scale has point 3 (neutral). This point will help us assess the satisfaction level of respondents for each variable. With the question has point over 3, it means that most respondents agree with observed variable.

If it is under 3, the respondent tents to not agree with observed variable. The result of mean and Standard Deviation is presented in table 2.

• Group of factors A: Physical environment.

All questions from A1 to A5 have mean greater than 3.5. Therefore, most respondents agree that Physical Environment has effect on their working motivation, especially; a beautiful and airy workplace is an element that motivates most respondents to work better.

• Group of factors B: Human environment.

The group of question B has mean greater than 3 and higher than group of question A.

Most respondents consider human environment as an element affecting their motivation.

In which, the respondents have high rate of agreement with question B4. They will work harder if the leader concern about them and encourage them.

• Group of factors C: Wages and Benefits

As same as group of question A or B, group of question C has mean relatively high. The highest mean belongs to question C4. So, we can see that wage and benefit play an important role in motivating employees especially, Holiday bonuses and the rewards for good accomplished work is very important to them

• Group of factors D: The way of organizing work

Most respondents agree that giving the tasks to the right staff is important to them.

Group of this question has mean under 3 group of question A, B or C

• Group of factors E: Interest in working

In this group of question, the questions have the similar mean which are over 3. The interest in working is also important factor affect respondents’ working motivation

• Group of factors F: Development prospects

With high means, all questions from F1 to F4 receive respondents’ high agreement.

Most respondents agree that getting the opportunities to learn work experience is an important factor for them

• Group of factors G: Employee motivation

The question in this group is about motivation of respondents in HD bank Hanoi. The rate of agreement is also high. Most respondents think they have strong commitment with their company.

Table 2: Mean and Std. Deviation

No Scale Mean Std

Physical environment

A1 A comfortable working atmosphere is an important factor for me 3.86 .769

A2 A beautiful and airy workplace is an element that motivates me to

work better 3.92 .781

A3 The clear and transparency information sources, that are updated

regularly, are really important for me 3.84 .80

A4 Modern and convenient facilities are important factors for me 3.71 .81

A5 The workplace is not far from my home, that motivates me to work

harder 3.92 .78

B. Human environment

B1 Getting appreciation from colleagues is important to me 3.84 .79

B2 Having good relationship with colleagues, and being integrated with

everyone make me work harder 3.85 .77

B3 A charismatic leadership makes me believe and be motivated in

working more 3.84 .79

B4 I will work harder if the leaders take care and encourage me 4.00 .70

C. Wages and Benefits

C1 The reasonable way to pay salary is very important to me 4.02 .67

C2 Equity in income is an important factor for me 4.06 .76

C3 A good welfare (overtime wage, paid vacation, health checks) is

important to me 3.87 .58

C4 Holiday bonuses and the rewards for good accomplished work is

important to me 4.16 .78

D. The way to organize the job

D1 Giving the tasks to the right staff is important to me 4.11 .71

D2 Teamwork helps me develop myself to be better 3.72 .71

D3 It is better if I participate the training courses related to my job 3.80 .77

D4 To be rewarded after finishing a good task is important to me 3.75 .67

D5 To be punished when not complete a task makes me work harder 3.95 .75

E. The interests in working

E1 An interesting and challenging job is a factor that motivates me to

work 3.68 .73

E2 A stressful job decreases my work motivation 4.26 .72

E3 Entertainment time and other activities are more important than work

to me 3.49 .79

E4 Working with a specific goal is important to me 3.46 .86

E5 Completing my goal is important to me 4.00 .56

E6 Getting a good balance between my job and my personal life

motivates me to work 4.15 .62

F. Development prospects

F1 Having a number of opportunities for advancement is a factor

motivated me to work 3.72 .76

F2 Getting the opportunities to learn work experience is an important

factor for me 3.86 .82

F3 It is important to me if i am trained to improve my skills and working

ability 3.80 .77

F4 Long-term commitment with the company is an important factor for

me 3.6200 .78

F5 Having the opportunity to get higher education in the company is an

important factor for me 3.72 .76

G. MOTIVATION

G1 You are really interested in this job and always try to best to complete

your tasks 3.84 .79

G2 You have strong commitment with your company 3.86 .76

G3 You will contribute to your company with all your best 3.85 .77