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Fear of Exploitation and Knowledge Contamination

在文檔中 創新的實務與歷程 (頁 53-56)

Effective knowledge sharing is important for PDLQWDLQLQJ FRQVLVWHQW VHUYLFHV DFURVV 36) %XW

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exploit them and that they will not receive credit for being the knowledge originator. Originators also worry WKDWWKHLUFRQWULEXWLRQWRDNQRZOHGJHUHSRVLWRU\PLJKW

Figure 6: Examples of Packaging Knowledge For Reuse in PSF

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sold to clients as an offering in its own right or as part of a program Business Case:6WUXFWXUHGRYHUYLHZRIFRVWVDQGEHQH¿WVDVVRFLDWHG

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to clients as an offering in its own right or as part of a program

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© 2008 University of Minnesota MIS Quarterly Executive Vol. 7 No. 3 / Sep 2008 79 Knowledge Sharing in a Global Professional Service Firm

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several of its competitors in the Far East. He stated WKDW WKH %.& UHSRUW IDLOHG WR LQFOXGH VDOHV UHYHQXH

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feared losing her job.

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capital. This challenge of balancing these three goals is H[DFHUEDWHG E\ WKH WHFKQRORJ\HQDEOHG HQYLURQPHQW

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knowledge bases. This agreement has been effective LQ UHGXFLQJ IHDUV RI H[SORLWDWLRQ DQG FRQWDPLQDWLRQ

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sharing. BKC team members act as agents of change LQ SURPRWLQJ NQRZOHGJH VKDULQJ HVSHFLDOO\ DPRQJ

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are

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to minimize knowledge contamination. Practice coordinators maintain content integrity. In the NQRZOHGJH FUHDWLRQ SURFHVV IRU LQVWDQFH a PXOWL

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80 MIS Quarterly Executive Vol. 7 No. 3 / Sep 2008 © 2008 University of Minnesota Hsiao / Knowledge Sharing in a Global Professional Service Firm

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specialists and practice coordinators analyze the FRQWHQW WR FODVVLI\ LQIRUPDWLRQ E\ EXVLQHVV XQLW

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made available globally. PSF minimizes knowledge

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WKHVHPXOWLSOHH[DPLQDWLRQVE\EXVLQHVVXQLWV as well as by knowledge management specialists.

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Figure 7: PSF’s Multi-stage Knowledge Creation Review Process

Engagement or Pursuit Team

Business Units (knowledge champion and subject matter specialists)

BKC

(practice coordinators, knowledge services, and deployment team)

Global Firm if there are lessons or best practices

Figure 7: PSF’s Multi-stage Knowledge Creation Review Process

Unfiltered databases are only

used locally

YES NO

Classify documents according to service lines, industry

groups, and clients

© 2008 University of Minnesota MIS Quarterly Executive Vol. 7 No. 3 / Sep 2008 81 Knowledge Sharing in a Global Professional Service Firm

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and later left the company.

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CKO for help. The CKO explained to the Chinese partner that every report generated by the BKC IROORZHG VWULFW TXDOLW\ DQG FRS\ULJKW JXLGHOLQHV +H

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manager and made it clear that employees who follow SURFHGXUHV ZRXOG QRW EH KHOG DFFRXQWDEOH IRU DQ\

perceived discrepancies. This enforcement has created D ULVNIUHH HQYLURQPHQW LQ ZKLFK HPSOR\HHV FDQ

exchange knowledge.

在文檔中 創新的實務與歷程 (頁 53-56)

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