In the period of digital work, only regular committee members have changed the fundraising task, because only regular committee members can apply for the Tzu Chi e-reader to use the digital fundraising book, other members still use the traditional fundraising books. The primary difference between paperwork and digital work is the exchange of the fundraising information from sending the fundraising books to uploading the digital fundraising books. It not only saves time of the fundraising task but accomplishes Tzu Chi’s purpose of paperless work. In order to coordinate with the new fundraising tools, there are some changes in the consolidated flow model. Two new roles, e-reader Assistant and e-reader Developer, and two new places, Internet Service and Activity Service, show up in the consolidated flow model.
Figure 4.4 The rank of the Tzu Chi committee member in the period of digital work
1. Solicitor – Activity Service
The lectures on the digital fundraising book are open for every regular committee member in each Tzu Chi temple. Therefore, at least one regular committee member in every community will be assigned to attend the half day lecture. After the lecture, there is a trial period that regular committee members can use the Tzu Chi e-readers for a month. And then the regular committee members decide whether use the digital fundraising books or not. Generally speaking, the middle and low digital-skilled users have more problems after using the digital fundraising books; therefore, they often ask for help while attending the Tzu Chi activities in the Tzu Chi temple. They also update the Tzu Chi e-reader’s data there.
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Breakdown: The half day lecture is not enough
The half day lecture on the digital fundraising book seems insufficient for the middle and low digital-skilled users. They are still unfamiliar with the operations of the digital fundraising books after the lecture.
2. Solicitor – e-reader Assistant – e-reader Developer
The Tzu Chi e-reader seeded teachers are assigned to help Solicitor solve their problems in every community. In fact, the seeded teachers are almost held by the high digital-skilled users. The seeded teachers always receive the calls from the middle and low digital-skilled users, and then go to help them personally at their home or in the Tzu Chi temple. The seeded teachers will demonstrate how to operate the digital fundraising book, and then write down the operation sequences for Solicitor. Furthermore, they will reflect Solicitor’s problems to e-reader Developer for improving the Tzu Chi e-reader system. Except for the seeded teachers, the middle and low digital-skilled users also request for their friends who are familiar with the digital fundraising books. The middle digital-skilled users will become e-reader Assistant while being familiar with the digital fundraising books.
Breakdown: e-reader Assistant is requested all the time
The low digital-skilled users learn the digital fundraising book’s operation slower than the middle digital-skilled users, because they seldom use the Tzu Chi e-reader. Even though e-reader Assistant teaches them many times, they still request e-reader Assistant while doing the digital fundraising task every month. Therefore, they become more dependent on e-reader Assistant. Finally, the digital fundraising task turns out e-reader Assistant’s loads. Although e-reader Assistant feel disappointed about the result, they have no choice but keep doing their tasks.
3. Solicitor - Internet Service - Tzu Chi Foundation
The digital fundraising book needs internet to be exchanged between Solicitor and Tzu Chi Foundation, so it has to be done on the internet. All high digital-skilled users have the internet at home. Some middle digital-skilled users did not have the internet at home before, but they set up the internet for uploading and downloading the digital fundraising books. The low digital-skilled users have no internet at home, and they usually go to the Tzu Chi temple to do their digital fundraising tasks on weekends since the place serves Wi-Fi there. Sometimes they go to 7-11 nearby to do their digital fundraising tasks via free Wi-Fi.
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4. Solicitor – Donor
The interaction between Solicitor and Donor is giving gifts and introducing the Tzu Chi magazines as in the period of paperwork. The Tzu Chi e-reader is just one of the choices that Solicitor interacts with Donor. In fact, only the high digital-skilled user C1 goes fundraising with her Tzu Chi e-reader, but the donors will be interest in her Tzu Chi e-reader while she operating the digital fundraising book in front of them. Therefore, she will introduce how the digital fundraising book works to the donors in order to get their trust in the purpose of the fundraising money. Sometimes she will resolve the donors’
doubts of life via the Jing Si aphorisms ( ) which show up randomly at the button of the Tzu Chi e-reader’s home page, and then introduces the core value of Tzu Chi.
Figure 4.5 The Consolidated Flow Model in the period of digital work
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Breakdown: The digital magazine cannot leave Donor something tangible
Due to the paperless movement of Tzu Chi, each Solicitor is only given four Tzu Chi magazines which is less than twenty Tzu Chi magazines in the period of paperwork.
Therefore, the high digital-skilled user C1 introduces the digital magazines to the donors instead of the paper magazines. But she thinks the digital magazines cannot leave the donors something tangible since the digital magazines are unable to be marked the good points.