Chapter 5 Conclusion and Suggestions
5.3 Suggestions
5.3.1 Suggestions for University
To continue completing the service quality standards that is the key to improve or increase a good feeling for learners.
University have to pay attention to improve serving staffs and teaching staffs that is important mission for faculty members and lecturers to increase student satisfaction and student also meet their expectation.
Institution has to continue the strategy of measurement of student satisfaction, which builds critical aspects of quality, must to be built.
University must listen from student opinions and problems and find out the methods of effective solutions.
All faculty of every department, the good ways that has to be recovered their skill, knowledge and professional in any activities or fields to get student satisfaction.
5.3.2 Suggestions for Future Research
Some researchers in the future have to prove which one is important elements so that it may finish the criterion of quality at this university or the others in Taiwan. The results are able to apply for getting a high rate.
Future study has to be explored to recover a previous paper limitation: the source was collected via the target sample at one point of time.
In addition, conductors have to compare and prove between public and private organizations that how advantages and disadvantages when student enroll.
Following research also have to pay attention to collect data and distribute survey and need to know how to collect it well and accessible because it depends on human feeling they will support to do or not that indicate the conductor ability.
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Appendix 1: Questionnaire
Dear Sir/ Madam,
First of all thank you for your co-operation. This is a questionnaire on academic research and the questionnaires have no standard answers. Your participation in this survey is valuable to our research. All information is only used for academic research and will keep absolutely confidential. Please feel free to answer according to your actual feelings. Thank you for your assistance. We wish you good health and success in your career.
Graduate of International Business Administration, I-Shou University Advisor: Associate Professor Ming-Chi Tsai Graduate Student: Dao Van Luom (Kent) Part I:
Directions: All questions are single choice. Please select only ONE response for each question and answer about own experience in your University.
Question Strongly
Agree Agree Neutral Disagree Strongly Disagree 1. The curriculum in this university is always up to date. 2. The staffs in this university are friendly and courteous. 3. The staffs in this university are capable to solve
problems when they arise.
4. The staffs in this university sincere interest in solving
student's problems.
5. The staffs in this university are willing to give students
individual attention
6. The staffs in this university have enough knowledge on
rules and procedures.
7. The attitude of the staffs in this university toward
student is good.
8. The lecturers provided assignment that required
students to think creatively and critically.
55 9. The lecturers challenged students to understand ideas
and concepts.
10. The lecturers used collaborative groups/teams in their
teaching framework.
11. Number of courses offered in this university is suitable
for students.
12. The lecturers encouraged students to ask questions.
13. The lecturers in this university are sympathetic and
supportive to the needs of students.
14. Lecturers treated students fairly in this university.
15. Lecturers are capable to solve problems when they
arise.
16. The library has an extensive collection available (e.g.
books, periodicals).
17. Classroom facilities in this university are well
equipped.
18. Laboratory facilities in this university are well
equipped.
19. This university provides enough dormitory for students
to rent.
20. Dormitory facilities in this university are well
equipped.
21. Athletic facilities in this university are well equipped.
22. Study areas in this university are well equipped.
23. Campus bookstore provides enough book, materials,
and lectures to meet the needs of students.
24. Generally, the condition of building and facility in this
university is good.
25. 25. I am satisfied with my decision to attend this
university.
26. I am happy that I enroll in this university.
27. My choice to enroll in this university is a wise one. 28. I did the right decision when I decided to enroll in this
university.
29. If I have a choice to do it all over again, I still will
enroll in this university.
30. Students possess the skills that the course intended to
impart.
31. Students possess the knowledge that the course
intended to impart.
32. The course offered in this university contains sufficient
practical applications.
33. The university prepares students to deal with the labor
market after graduation.
34. Students have become more professional after studying
in this university.
35. The course offered in this university challenged
students intellectually.
36. Students have gained knowledge and skills to enter a
particular career.
37. Students have gained transfer of knowledge and skills
to obtain their first job.
38. Students had an excellent learning experience in this
university.
39. Students have become more competent in the field of
study selected.
40. Students have achieved the expected grades.
41. Students have developed the ability to function as a
member of a team.
57 Part II: Personal Information
26. GENDER: male [1] female [2]
27. AGE: Under 18 years [1] 19-22 years old [2]
23-27 years old [3] over 27 years old [4]
28. NATIONALITY: Mongolian [1] African American [2]
Vietnamese [3] Thailand [4]
Malaysia [5] Others [6]
29. STATUS: single [1] in a relationship [2] married [3] divorced [4]
30. For what purpose did you enter this University?
To take a few job-related courses [1]
To obtain associate degree [2]
To take a few new courses [3]
To obtain a professional degree [4]
To take courses necessary for transferring to another University [5]
To obtain or maintain a certification [6]
To obtain higher degree for self- improvement [7]
Others [8]
31. What is your current enrollment status at this University?
Full- time student (day/night) [1] Part - time student (day/night) [2]
32. What types of level did you attend before entering this University?
High school [1]
2 years college [2]
3 years college [3]
4 years university [4]
Graduated or professional College [5]
Others [6]
33. Do you receive any type of financial aid or sponsor from federal, state, or University?
(Scholarships, grants, work-study, etc...)
Yes [1] No [2]