QCAS Contents
Volume: 54 January-April 2009 Number 1 & 2
HOW TO USE THIS JOURNAL 1 CLASSIFICATION CODE STRUCTURE 3 JOURNAL LIST 5
100: STATISTICAL PROCESS CONTROL
A new EWMA chart for monitoring process dispersion, Lianjie 111:Y 19 shu and Wei Jiang
Bivariate control charts with double sampling, A. F. B. Costa and 111:Y 21 M. A. G. Machado
A sensitivity study on the bootstrap confidence interval of the 120:Y 23 capability index Cpk, Chao-Yu Chou, Yu-Chang Lin, Wei-Tseng Lai
and Jui-Chang Cheng
Estimation of process parameters to determine the optimum 130:Y 25 diagnosis interval for control of defective items, Tirthankar
Dasgupta and Abhyuday Mandal
Bright idea: Using SPC could help prevent the next blackout, 130:Y 27 Terry Bilke and John Sinn
200: SAMPLING PRINCIPLES AND PLANS
Symbolic computations of moments of sampling distributions, 210:Y 29 E. Di Nardo, D. Senato and G. Guarino
Gibbs sampling, exponential families and orthogonal 21O:Y 31 polynomials, Persi Diaconis, Kshitij Khare and Lourent Saioff-Coste
Model-based inference for two-stage cluster samples subject to 290:Y 33 nonignorable item nonresponse, Ying Yuan and Roderick J. A.
Little
300: QUALITY MANAGEMENT
Starting f r o m Scratch, Nicole Radziwill, Diane Olson, Andrew 311:Y 35 Vollmar, Ted Lippert, Ted Mattis, Kevin Van Dewark and John W.
Sinn
Two decades of using Kano's theory of attractive quality: 311:Y 37 A literature review, Martin Lofgren and Lars Witell
Juran's Lectures to Japanese Executives in 1954: A perspective 311:Y 39 and some contemporary lessons, Peter J. Kolesar
A less costly billing process: Using lean Six Sigma to reduce 314:Y 41 errors, Lakshmi U. Tatikonda
Lean Six Sigma's evolution: Integrated method uses different 314:Y 43 deployment models, Douglas P. Mader
Outcomes of quality assurance: A discussion of knowledge, 319:Y 45 methodology and validity, Bjorn Stensaker
Controlling for quality: Climate, leadership and behavior, 332:Y 47 Gil Luria
Building bridges between researchers and practitioners: 334:A 49 A collaborative approach to research in performance excellence,
John R. Latham
Driven by metrics, Duke Okes 334:Y 51 The true test of loyalty, Bob £. Hayes 339:Y 53
Institutional audits: A comparison of the experiences of the 341:Y 55 three South African universities, Jan Botha, Judy Favish and
Sandra Stephenson
Evaluators of higher education in Germany: Are they 'fit for 349:T 57 purpose'? Susan Harris-Huemmert
400: CASE STUDIES IN QUALITY
TQM and teamwork effectiveness: The intermediate role of 410:Y 59 organizational design, M. Angeles Escriba-Moreno, Maria Teresa
Canet-Giner and Maria Moreno-Luzon
400: CASE STUDIES IN QUALITY (continued)
TQM and teamwork effectiveness: The intermediate role of 410:Y 59 organizational design, M. Angeles Escriba-Moreno, Maria Teresa
Canet-Gner and Maria Moreno-Luzon
Improving the definition and quantification of quality costs, 440:Y 63 Ching-Chow Yang
Raising the bar, A. V. Feigenbaum 440:Y 65 Who is Keeping Score, Rebecca M. Neenan 490:Y 67
Conflict and complexity: Problem solving and logical thinking 490:Y 69 techniques could have saved NASA's Challenger, H. William
Dettmer
Ideas and realities: Investigating good practice in the 490:Y 71 management of transnational English language programmes
for the higher education sector, Katie Dunworth
Quality evaluation of the Brazilian higher education system: 490:Y 73 Relevance, diversity, equity and effectiveness, Julio Bertolin and
Denise Leite
500: EXPERIMENTATION AND CORRELATION
On estimation of variance in successive sampling, M. L Bansal, 510:Y 75 Moninder Kaur and M. Javed
The reality of residual analysis, Roger W. Hoerl 510:Y 77
Censored Kullback-Leibler information and goodness-of-fit 511:Y 79 test with type II censored data, Jonggun Lim and Sangun Park
Two probabilistic estimations in robust optimization, Churen 512:Y 81 Sun
The Dantzig selector: Statistical estimation when P is much 512:Y 83 larger than n, Emmanuel Candes and Terence Tao
Small sample distribution of the likelihood ration test in the 512:Y 85 random effects model, Helle Sorensen
Masking effect of inliers, B. K. Kale and K. Muralidharan 514:Y 87
500: EXPERIMENTATION AND CORRELATION (continued)
Variance estimation in complex survey sampling for generalized 515:Y 89 linear models, Sundar Natarajan, Stuart R. Lipsitz, Garrett
Fitzmaurice, Charity G. Moore and Rene Gonin
A Bayesian procedure for assessing process performance based 519:Y 93 on expected relative loss with asymmetric tolerances, Chien-Wei
Wu and M. H. Shu
Analysis of optimization experiments, V. R. Joseph and J. D. 520:Y 97 Delaney
Bayesian inference and life testing plan for the Weibull 520:Y 99 distribution in presence of progressive censoring, Debasis Kundu
Covariate balance in simple stratified and clustered comparative 529:Y 101 studies, Ben B. Hansen and Jake Bowers
Sampling bias and logistic models, Peter McCullagh 540:Y 103
Testing for equal predictability of stationary ARMA processes, 544:Y 111 Edoardo Otranto and Umberto Triacca
An adjusted boxplot for skewed distributions, M. Hubert and 552:Y 113 E. Vandervieren
What impacts the impact of rare events, Ido Erev, Ira Glozman 590:Y 115 and Ralph Hertwig
600: APPLICATIONS
Development of e-service quality measure for internet-based 670:A 119 financial institutions, Changsoo Sohn and K. Tadisina
An alternative approach in service quality: An e-banking case 670:S 121 study, Mervin E. Gonzalez, Rene Dentiste Mueller and Rhonda
W. Mack
SERVCESS: A parsimonious instrument to measure service 670:S 123 quality and information system success, Hollis Landrum,
Victor R. Prybutok, Leon A. Kappelman and Xiaoni Zhang
Measuring quality in higher education: Can a performance 680:T 125 indicator approach be extended to identifying the quality of
6oo: APPLICATIONS (continued)
Evaluation and quality assurance in Finnish and Italian 680:T 127 universities in the Bologna process, J. Ursin A/I. Huusko,
H. Aittola, U. K/ViniemJ and R. Muhonen
'Strategic repositioning of institutional frameworks': Balancing 680:T 129 competing demands within the modular UK higher education
environment, Wayne Turnbull, Diana Burton and Pat Mullins
Robust performance indicators for non-completion in higher 680:Y 131 education, Charles Lee and Sheila Buckthorpe
700: ANALYTICAL PROCESS CONTROL
Transaction management issues in web service-oriented 700:Y 133 electronic commerce systems: Performance evaluation,
Hong- Ren Chen
800: RELIABILITY
System reliability and weighted lattice polynomials, Alexander 820:Y 135 Dukhovny and Jean-Luc Marichal
Bayesian estimation of shift point in Weibull distribution, 820:Y 137 Mayuri Pandya, Shivani Bhat
A simulation model to develop QoS control strategies for 850:S 139 application servers, Daniel F. Garcia, Manual Garcia and Javier
Garcia and Joaquin Entrialgo
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