第五章 結論與建議
第一節 研究結論
「產品品質」
的利用供應鏈中相互的資源， ngham,1990），同時 整合的觀點已是現階段供應鏈管理的發展所趨（Tan,2001; Scott,1999）。
表5-1 受訪廠商最重視的項目
（1989）所提出：有效的供應鏈管理必須以互信和溝通為基礎相互呼應。
表 5-2 控制變數對績效表現的認知差異
競爭優勢
產品品質 顧客服務品質
年齡 不顯著 顯著 顯著
務 顯著 顯著 顯著
位 不顯著 顯 不顯著
背景 不顯
職
單 著
學歷 不顯著 不顯著 著
第二
。
第三
面對產業全球化的發展趨勢，各企業所面臨的競爭也就愈來愈激烈，供應鏈 管理適時地提供了一個解決的方案，如何落實應是企業維持競爭優勢，得以生存 下去的關鍵所在。鋼鐵製造業是一個資本密集、技術密集的產業，在面對此一競 爭激烈的產業環境時，該如何去建構和營運自身的供應鏈體系，已是一刻不容緩 的課題。因此應待個案公司全面實施供應鏈管理後，再針對本研究所探討的項目 做驗證，以收對照之效果。另本研究僅是針對單一個案公司做探討，為求研究結 果能應用的更廣泛、更周延，實應將研究範圍擴大至地區性（如台灣）、區域性
（如亞洲）、甚至全球性，以收整體性的綜效，此點有賴後續研究者繼續努力。
節 研究限制
本研究主要是針對個案公司，探討供應鏈管理實務、影響成功的關鍵因素 及和績效之間的關係，由於供應鏈管理尚未正式實施，所以本研究的結果都屬 於員工的看法，實際執行後的結果是否一如本研究，則有待進一步確認。雖說 個案公司是一家績效良好的鋼鐵製造公司，對於其他的鋼鐵製造業者，本研究 結果是否適合推論之，也有待進一步確認。另本研究在探討區位優勢時，主要 聚焦在地理位置的靠近或集中，對於供應鏈管理很重要的一部分－－運籌管 理，探討的深度及廣度比較不足，故在研究範圍上稍有限制，此點有賴後續研 究者續以拓展之
節 後續研究建議
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附錄一：Tan（1998a）研究問卷
1. Performance Measure
Indicate the level of your firm’s performance compared to major industry
Indicate the level of your firm’s performance compared to major industry