4.2.1 Demographic Characteristics
The structure of respondents includes sex, age, educational level, family status, job tenure, job level and type of office.
4.2.1.1 Sex Description
This study includes 266 females (59.6%) and 180 males (40.4%). It shows that the majority of the participants are females. It is listed in Table 4-2.
Table 4-2 The Description of the Respondent Sex
Sex Frequency Percent (%)
Male 180 40.4
Female 266 59.6
Total 446 100.0
4.2.1.2 Age Description
The respondents’ average age is 37.2 years old (S.D. 8.51). It is shown in Table 4-3. The most frequency is aged 31-40, includes 191 people (42.8%). Aged 21-30 includes 112 participators (25.1%). Aged 41-50 includes 105 participators (23.6%). Aged over 51 years old includes 36 participators (8.1%). The less frequency is under 20 years old, includes 2 people (0.4%). It is listed in Table 4-4.
Table 4-3 The Description of the Respondent Age
Mean S.D. Min Max
Age 37.21 8.509 17 65
Table 4-4 The Description of the Respondent Age Range
Age Frequency Percent (%)
Under 20 years old 2 0.4
21 to 30 years old 112 25.1
31 to 40 years old 191 42.8
41 to 50 years old 105 23.6
Over 51 years old 36 8.1
Total 446 100
4.2.1.3 Educational level Description
This study includes 46 participators with high school degree (10.3%), 137 participators with Certificate of graduation degree (30.7%), 238 participators with university degree (53.4%), 25 participators with Postgraduate degree (5.6%). It shows that the majority of the participants are university degree. It is listed in Table 4-5.
Table 4-5 The Description of the Respondent Educational level
Educational Level Frequency Percent (%)
High school 46 10.3
Certificate of graduation 137 30.7
University degree 238 53.4
Postgraduate degree 25 5.6
Total 446 100.0
4.2.1.4 Family Status Description
This study includes 256 participators with married (57.4%) and 190 males (42.6%). It shows that the majority of the participants are married. It is listed in Table 4-6.
Table 4-6 The Description of the Respondent Family Status Family Status Frequency Percent (%)
Married 256 57.4
Single 190 42.6
Total 446 100.0
4.2.1.5 Job Tenure Description
The respondents’ average tenures in their present organization are 8.99 (S.D. = 7.39). It is listed in Table 4-7. The most frequency is 2 to 5 years, includes 146 people (32.73%). 10 to 13 years of job tenures includes 83 participators (18.61%). 6 to 9 years of job tenures includes 61 participators (13.68%). Under 1 year of job tenures includes 47 participators (10.54%). 14 to 17 years of job tenures includes 42 participators (9.42%). 18 to 21 years of
job tenures includes 41 participators (9.19%). Over 22 years of job tenures includes 26 participators (5.83%). It is listed in Table 4-8.
Table 4-7 The Description of the Respondent Job Tenure
Mean S.D. Min Max
Job Tenure 8.99 7.288 0.08 37
Table 4-8 The Description of the Respondent Job Tenure Range
Job Tenure Frequency Percent (%)
Under 1 year 47 10.54
2 to 5 years 146 32.73
6 to 9 years 61 13.68
10 to 13 years 83 18.61
14 to 17 years 42 9.42
18 to 21 years 41 9.19
Over 22 years 26 5.83
Total 446 100.0
4.2.1.6 Job Level Description
This study includes 104 manager (23.3%) and 342 non-manager (76.7%). It shows that the majority of the participants are non-manager. It is listed in Table 4-9.
Table 4-9 The Description of the Respondent Job Level
Job Level Frequency Percent (%)
Manager 104 23.3
Non-Manager 342 76.7
Total 446 100.0
4.2.1.7 Type of Office Description
This study includes 224 participators worked in banks (50.2%), 99 participators worked in life insurance companies (22.2%), 88 participators worked in securities companies (19.8%), and 88 participators worked in other organizations (such as property and casualty insurance
Co.) . It shows that the majority of the participants work in bank. It is listed in Table 4-10.
Table 4-10 The Description of the Respondent Type of Office
Job Level Frequency Percent (%) Company
Banks 224 50.2 28
Life Insurance Co. 99 22.2 12
Securities Co. 88 19.7 10
Other Co. 35 7.8 4
Total 446 100.0 54
4.2.2 Variable Characteristics
This study measures job stress, emotional intelligence and job performance. The description of questionnaire as follow could understand the level of job stress, emotional intelligence and job performance of participators.
4.2.2.1 Job Stress
The mean and standard deviation of job stress questions are listed in Table 4-11. The mean of job stress is 2.94 (S.D. = 0.56). The mean of thirteen questions of job stress ranges between 2.43 and 3.36. The numbers are within one standard deviation to average (2.38 ~ 3.5). The high score items are “I have felt fidgety or nervous as a result of my job” (M = 3.36, S.D. = 0.925), “My job gets to me more than it should” (M = 3.35, S.D. = 0.809), and “I frequently get the feeling I am married to the company” (M = 3.32, S.D. = 0.854). The low score items are “I sometimes dread the telephone ringing at home because the call might be job-related” (M = 2.43, S.D. = 0.973), “I feel like I never have a day off” (M = 2.58, S.D. = 0.905), and “There are lots of times when my job drives me right up the wall” (M = 2.67, S.D.
= 0.896).
4.2.2.2 Emotional Intelligence
The mean and standard deviation of Emotional Intelligence questions are shown in Table
4-12. The mean of Emotional Intelligence is 3.74 (S.D. = 0.4). That shows bank employees could have the better ability to control self emotions. The mean of thirty-three questions of emotional Intelligence ranges between 3.43 and 4. The numbers locate within one negative and positive standard deviation to average (3.34 ~ 4.14). The high score items are “Emotions are one of the things that make my life worth living” (M = 4, S.D. = 0.695), “I compliment others when they have done something well” (M = 4, S.D. = 0.670), and “I expect good thing to happen” (M = 3.93, S.D. = 0.796). The low score items are “When I am faced with a challenge, I give up because I believe I will fail” (M = 3.43, S.D. = 0.692), “I know what other people are feeling just by looking at them” (M = 3.43, S.D. = 0.676), and “I know when to speak about my personal problems to others.” (M = 3.49, S.D. = 0.772)
4.2.2.3 Job Performance
The mean and standard deviation of job performance questions are shown in Table 4-13.
The mean of job performance is 3.42 (S.D. = 0.52). The mean of six questions of job performance ranges between 3.33 and 4. The numbers locate within one negative and positive standard deviation to average (2.9 ~ 3.94). The high score items are “How do you rate yourself in terms of quality of your performance in regard to customer relations?” (M = 3.61, S.D. = 0.674), “How do you rate yourself in terms of quality of your performance in regard to knowledge of your products, company, competitors' products, and customer needs?” (M = 3.42, S.D. = 0.665), and “How do you rate yourself in terms of your ability to reach your goals?” (M = 3.4, S.D. = 0.672). The low score items are “How do you rate yourself in terms of quality of your performance in regard to management of time, planning ability, and management of expenses?” (M = 3.33, S.D. = 0.684), “How would you rate yourself in terms of the quantity of work (e.g., sales) you achieve?” (M = 3.37, S.D. = 0.699), and “How do you rate yourself in terms of your performance potential among coworkers in your company?” (M = 3.37, S.D. = 0.707).