Amazon WorkMail

(1)

Amazon WorkMail

User Guide

Version 1.0

(2)

Amazon WorkMail: User Guide

Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon are the property of their respective owners, who may or may not be aﬃliated with, connected to, or sponsored by Amazon.

(3)

What is Amazon WorkMail?

Amazon WorkMail is a managed email and calendaring service with strong security controls and support for existing desktop and mobile email clients. You can access your email, contacts, and calendars wherever you use Microsoft Outlook, your browser, or your iOS and Android mobile devices.

Administrators can integrate Amazon WorkMail with existing corporate directories, controlling both the keys that encrypt their data and the location where the data is stored.

Amazon WorkMail system requirements

When your Amazon WorkMail administrator invites you to sign in to your Amazon WorkMail account, you can sign in using the Amazon WorkMail web client. For more information, see Signing in to the Amazon WorkMail web client (p. 2).

Amazon WorkMail also works with all major mobile devices and operating systems that support the Exchange ActiveSync protocol. These devices include the iPad, iPhone, Android, and Windows Phone.

Users of macOS can add their Amazon WorkMail account to their Mail, Calendar, and Contacts apps.

If you have a valid Microsoft Outlook license, you can access Amazon WorkMail using the following versions of Microsoft Outlook:

• Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, and Outlook 2019

• Outlook 2010 and Outlook 2013 Click-to-Run

• Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac

You can also use Amazon WorkMail with your preferred IMAP client.

For more information, see Setting up email clients for Amazon WorkMail (p. 2).

Amazon WorkMail quotas

For a list of Amazon WorkMail quotas, see Amazon WorkMail Quotas in the Amazon WorkMail Administrator Guide.

Amazon WorkMail languages

Amazon WorkMail is available in the following languages:

• English

• Russian

• French

(6)

Signing in to the Amazon WorkMail web client

Setting up email clients for Amazon WorkMail

Amazon WorkMail integrates with most popular email apps and devices so that you can synchronize your email, calendar, and contacts.

When your Amazon WorkMail administrator invites you to sign in to your Amazon WorkMail account, you can sign in using the Amazon WorkMail web client. You can also set up other email clients for use with your Amazon WorkMail account, such as Microsoft Outlook, Android or iOS clients, macOS clients, or IMAP clients. POP3 clients are not currently supported.

Warning

To help protect your computer from malicious email attachments, we recommend that you install antivirus software.

Topics

• Signing in to the Amazon WorkMail web client (p. 2)

• Setting up Microsoft Outlook clients for Amazon WorkMail (p. 6)

• Setting up mobile device clients for Amazon WorkMail (p. 9)

• Setting up the Windows 10 Mail app for Amazon WorkMail (p. 11)

• Setting up macOS apps for Amazon WorkMail (p. 11)

• Setting up IMAP for Amazon WorkMail (p. 12)

Signing in to the Amazon WorkMail web client

Amazon WorkMail has a web-based client that you use to access your Amazon WorkMail account from a web browser. The Amazon WorkMail web client includes integrated applications, such as Mail, Calendar, and Contacts. To get started with the Amazon WorkMail web client, you need a broadband internet connection and the latest version of one of the following web browsers:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

Your Amazon WorkMail system administrator provides you with your initial sign-in credentials, which consist of a user name and a password. To recover a lost or forgotten password, contact your administrator.

Your administrator also provides you with a unique Amazon WorkMail web client URL. This URL contains a unique alias set up by your Amazon WorkMail site administrator. The web client URL looks like this:

https://alias.awsapps.com/mail. Replace alias with the alias you received from your site administrator.

To sign in to the Amazon WorkMail web client

1. In your web browser, enter the web client URL provided by your Amazon WorkMail administrator. For example, https://alias.awsapps.com/mail.

(7)

Changing web client settings

2. For Username, enter the user name provided by your Amazon WorkMail administrator.

Note

Do not enter your full email address. User names are case-sensitive.

3. For Password, enter your password.

4. Choose Sign In.

Changing Amazon WorkMail web client settings

You can change many of the default settings for the Amazon WorkMail web client.

To change the Amazon WorkMail web client settings

1. In the Amazon WorkMail web client, on the menu bar, choose Settings (gear icon).

2. In the navigation pane, select the General tab, Email tab, Email Rules tab, Automatic response tab, or Calendar tab to update the settings as appropriate.

3. Press the F5 key to refresh and activate the new settings.

For more information about changing speciﬁc settings, see the following topics.

General settings

View mailbox usage and set your password, preferred language, and default address book from the General tab using the following settings.

Change password

To change your password, choose Change password, and then follow the instructions on the screen.

Note

If Amazon WorkMail is integrated with your corporate directory, you might have to change your password using Microsoft Windows or corporate password management tools.

Language

To change the language in which Amazon WorkMail is displayed, select a language from the list. To change your date format and time format, select a format from the list.

Mailbox Usage

Shows the current amount of storage space used. To reduce your mailbox size you can empty the Deleted Items folder, delete older messages, or delete messages with large attachments from your folders.

Address Book

To select a default address book, in Select Default Folder, select the address book to use.

The default address book is loaded when choosing Address book from the main menu bar or when selecting the To, Cc, or Bcc ﬁeld when composing a new email.

Email settings

Change email preview, formatting, font, and other options from the Email tab using the following settings.

(8)

Email rules settings

Display preview pane

You can choose to view a preview of items to the right of the content pane or below the content pane. You can also choose to turn oﬀ the preview pane.

Note

Changing the view from the mail application using the View menu updates this Display preview pane setting.

Close email when responding

When this setting is oﬀ, if you open an email message in a new tab, a new tab is opened next to the existing one when you reply to the email message.

Format

You can compose new mail messages as Plain text or HTML.

Default font

Speciﬁes the default font used in all new email messages.

Default font size

Speciﬁes the size of the default font.

Always request a read receipt

Select this check box to automatically request read receipts for every email message you send.

Respond to read receipt

Select whether Amazon WorkMail should always send a read receipt, never send a read receipt, or whether you should be prompted before sending a read receipt.

Signatures

You can create several signatures for diﬀerent purposes. For example, you can create a signature for business and one for private use, or create a long signature for new email messages and a short signature for replies and forwards.

After you have created one or more signatures, you can (optionally) specify which one to use for new email messages and which one to use for replies and forwards.

Email rules settings

Email rules can help you focus on important email messages and keep your inbox tidy. Rules are stored on the server so that they can ﬁlter the mail before it arrives in your inbox.

You can create as many rules as you want and with each rule, you can set various conditions to trigger the rule. You can also set various follow-up actions after the rule has been triggered.

You can construct complex rules to deal with large email volumes or complex workﬂows.

To create a new email rule

1. From the Email Rules tab, choose New.

2. In the New email rule dialog box, deﬁne the rule.

You can set various conditions and actions that Amazon WorkMail performs on every email message that meets the criteria you deﬁne.

(9)

Automatic response settings

Mark yourself in or out of the oﬃce from the Automatic Response tab. Specify the message that is sent automatically in reply to all incoming messages while you are away.

To prevent someone who is sending you several email messages per day from getting a reply on each message, automatic responses are only sent one time to any speciﬁc email address. This also prevents a mail ﬂood in case the person who sends you the email message also has automatic responses turned on.

When Automatic response is enabled, and you sign on to the Amazon WorkMail web client, a warning message is shown to remind you that the Automatic response is set. The warming message prompts you to turn it oﬀ.

Calendar settings

Set your calendar format, default reminder time, and other options using the following settings.

First day of the week

If your week starts on another day than Monday, you can set it to any other day using this setting.

The calendar then always starts with this day.

First week of the year

Specify how the calendar should begin the year.

Start of workday, End of workday

Specify the part of the day that is marked as your workday. The calendar shows this time period in a slightly different color so you can easily see when an appointment or meeting is scheduled outside office hours. The default values for office hours are 8:30 - 17:30 (8:30 AM - 5:30 PM).

Calendar resolution

If your appointments frequently start at other times than each half or entire hour, or have a duration other than (multiples of) 30 minutes, then you can change this value to better ﬁt your needs.

Note

Setting the value to less than 30 minutes makes the Amazon WorkMail web application zoom in on the calendar, so you scroll more when you are using a smaller screen.

View multiple calendars

Specify how multiple calendars should be displayed by default in the Calendar. Side-by-side displays all calendars next to each other. Overlay displays all calendars transparently on top of each other, where each calendar has its own color.

Note

This setting has no eﬀect when you are only displaying one calendar.

Default reminder time

Specify how long before the start of the appointment the default reminder should occur. This setting can be overruled for any appointment by editing it manually in the calendar. The default is 15 minutes.

Default all-day appointment reminder time

Specify the reminder time that is automatically set when you create a new all-day appointment. The default is 18 hours. This setting can be overruled for any appointment by editing it manually in the calendar.

(10)

Setting up Microsoft Outlook clients

Setting up Microsoft Outlook clients for Amazon WorkMail

To get started with Microsoft Outlook, connect Microsoft Outlook to your Amazon WorkMail account.

Topics

• Connecting Microsoft Outlook clients to your Amazon WorkMail account (p. 6)

• Manually connect Microsoft Outlook to Amazon WorkMail (p. 7)

Connecting Microsoft Outlook clients to your Amazon WorkMail account

Amazon WorkMail uses AutoDiscover to conﬁgure your Outlook client. To set up your Outlook client, you need your Amazon WorkMail email address and password. Amazon WorkMail integrates with the following versions of Outlook:

• Oﬃce Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, and Outlook 2019

Note

If automatic conﬁguration fails, you can manually conﬁgure most Outlook clients, except for Outlook 2016 and Outlook 2019 for Windows. For more information, see Manually connect Microsoft Outlook to Amazon WorkMail (p. 7).

To connect Microsoft Outlook to your Amazon WorkMail account

1. In Windows, open Control Panel, and choose Mail (32-bit).

2. In the Mail Setup - Outlook dialog box, choose Show Proﬁles; and in the Mail dialog box, choose Add.

3. In the New Profile dialog box, type WorkMail in the Profile Name field, and choose OK.

4. In the Add Account dialog box, in the E-mail Address ﬁeld, type your Amazon WorkMail email address and choose Next.

Note

If you're prompted to enter your user name and password, make sure that you enter your full email address as your user name.

If you're prompted to conﬁgure server settings in the Allow this website to conﬁgure dialog box, select the Don't ask me about this website again check box, and choose Allow.

5. When your account is set up, and you see a message that says your account is ready to use, choose Finish.

To connect Outlook 2016 for Mac or Outlook 2019 for Mac to your Amazon WorkMail account

1. In Outlook 2016 for Mac or Outlook 2019 for Mac, do one of the following:

• If this is the ﬁrst account you're creating in Outlook 2016 for Mac or Outlook 2019 for Mac, on the Welcome screen, choose Add Email Account, type your email address, choose Continue, and under Choose the provider, choose Exchange.

(11)

Manually connect Microsoft Outlook to Amazon WorkMail

• If you already have an email account for a diﬀerent email address, in the Tools menu, choose Accounts. In the Accounts dialog box, choose + (plus sign) and New Account. Type your Email Address, choose Continue, and under Choose the provider, choose Exchange.

2. In the Enter your Exchange account information dialog box, for Method, choose User Name and Password and type your email address.

3. For Domain\Username or Email, type your email address, and for Password, type your password.

4. Choose Add Account to complete setup.

Note

Outlook attempts to detect your email server settings.

If Outlook prompts you to allow the server to conﬁgure your settings, select the Always use my response for this server check box, and choose Allow.

After your account is successfully set up, it displays in the Accounts dialog box.

For more information about adding accounts in Outlook for Mac, see Add an email account to Outlook (Outlook 2016 for Mac, Outlook 2019 for Mac).

Manually connect Microsoft Outlook to Amazon WorkMail

If automatic conﬁguration fails, you can manually conﬁgure the following versions of Outlook:

• Oﬃce Outlook 2007, Outlook 2010, and Outlook 2013

Note

Outlook 2016 and Outlook 2019 for Windows can be conﬁgured only by using AutoDiscover.

To manually conﬁgure Outlook

Follow these steps to manually conﬁgure Oﬃce Outlook 2007, Outlook 2010, or Outlook 2013.

1. In Windows, open Control Panel, and choose User Accounts and Mail (32-bit).

Note

If you don't see User Accounts and Mail (32-bit), open the View by list and choose Large icons or Small icons, whichever you prefer.

2. In the Mail Setup - Outlook dialog box, choose Show Proﬁles, and in the Mail dialog box, choose Add.

3. In the New Profile dialog box, in the Profile Name field, enter a name for the profile and choose OK.

4. Choose Manual setup or additional server types, then choose Next.

5. If it isn't already, choose Outlook.com or Exchange ActiveSync compatible service, then choose Next.

6. Fill in the ﬁelds in the Server Settings dialog box.

• For Your name, enter the name that you want others to see.

• For E-mail Address, enter your Amazon WorkMail address.

• For Mail server, enter the outlook.mail. server that corresponds to your mailbox's AWS Region.

• us-west-2

outlook.mail.us-west-2.awsapps.com

(12)

Manually connect Microsoft Outlook to Amazon WorkMail

• us-east-1

outlook.mail.us-east-1.awsapps.com

• eu-west-1

outlook.mail.eu-west-1.awsapps.com

Note

If you don’t know your mailbox's AWS Region, contact your system administrator.

• For User Name, enter your Amazon WorkMail user name.

• For Password, enter your Amazon WorkMail password.

7. Optionally, choose Remember password.

8. Choose Next.

Outlook tests the connection and displays a message saying your account is ready for use.

9. Choose Finish.

To manually conﬁgure Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac

Follow these steps to manually conﬁgure Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac.

1. In the Tools menu, choose Accounts. In the Accounts dialog box, choose + and New Account, type your Email Address, choose Continue, and under Choose the provider, choose Exchange.

• If you’re using Outlook for Mac 2011, uncheck Conﬁgure automatically in the Enter your

Exchange account information dialog box. For Authentication, choose User Name and Password.

2. Type your Email address, Password, and User name where indicated. Make sure to type your full password.

3. For Server, type the endpoint matching the AWS Region where your mailbox is located.

• us-west-2

https://ews.mail.us-west-2.awsapps.com/EWS/Exchange.asmx

• us-east-1

https://ews.mail.us-east-1.awsapps.com/EWS/Exchange.asmx

• eu-west-1

https://ews.mail.eu-west-1.awsapps.com/EWS/Exchange.asmx

Note

If you don’t know the AWS Region where your mailbox is located, contact your system administrator.

4. Choose Add Account to complete setup.

5. After your account is successfully set up, it displays in the Accounts dialog box.

For more information about adding accounts in Outlook for Mac, see the following:

• Add an email account to Outlook for Mac 2011

(13)

Setting up mobile device clients

Setting up mobile device clients for Amazon WorkMail

Use Exchange ActiveSync to connect your Android or iOS mobile device to Amazon WorkMail.

Note

Amazon WorkMail does not support draft synchronization with Android or iOS mobile devices.

Topics

• Connect your Android device (p. 9)

• Connect your iOS device (p. 9)

• Manually connect your mobile device (p. 10)

Connect your Android device

Amazon WorkMail supports Exchange ActiveSync for integration with Android devices, so to connect your Android device to your Amazon WorkMail email account you need your Amazon WorkMail email address and password.

To connect your Amazon WorkMail account to your Android device

1. Settings, Accounts, Add account, Exchange, email address, password. On your Android device, open the Settings page.

2. Choose Accounts, then choose Add accounts.

3. Choose Exchange, then enter your email address and choose Next.

4. Enter your password, and after your device connects with the mail server, choose choose Save.

You can now use your Android email app with your Amazon WorkMail email account.

Connect your iOS device

Amazon WorkMail supports Microsoft Exchange ActiveSync for integration with iOS devices. To connect your iOS device to your Amazon WorkMail email account, you need only your Amazon WorkMail email address and password.

Note

If your organization has enabled mobile device management, you may be required to set a password to connect your device.

To connect your Amazon WorkMail account to your iOS device

1. On your iOS device, choose Settings.

2. Scroll down to Mail.

3. Choose Accounts, Add Account, Microsoft Exchange.

4. Do one of the following:

• In iOS 11 and later, enter your Amazon WorkMail email address and a description for the account.

Choose Next, Sign in, and enter the password associated with your email address.

• In older versions, enter your Amazon WorkMail email address, password, a description for the account, and choose Next.

(14)

Manually connect your mobile device

Note

In iOS 11 and later, automatic configuration works if you use your organization's alias.awsapps.com complementary domain, or if you use a customer domain with AutoDiscover Phase 2 that is configured for the domain. For more information, see Use AutoDiscover to configure endpoints.

• In the Exchange conﬁrmation dialog box, select the items to synchronize with your device, and then choose Save.

• If your account cannot be found, you are prompted to provide the name of your Exchange server, domain, user name, and password. For more information, see Manually connect your mobile device (p. 10).

Manually connect your mobile device

If your mobile device doesn't support AutoDiscover or if automatic conﬁguration failed, you can manually conﬁgure the client by providing the following information.

Required Information Description

Type of account Exchange

Protocol ActiveSync

Domain Empty

User name or Domain/User name Email address associated with your Amazon WorkMail account

Password Your password

Server The endpoint matching the AWS Region where your mailbox

is located:

• us-west-2

mobile.mail.us-west-2.awsapps.com

• us-east-1

mobile.mail.us-east-1.awsapps.com

• eu-west-1

mobile.mail.eu-west-1.awsapps.com

Note

If you don't know the AWS Region where your mailbox is located, contact your system administrator.

(15)

Setting up the Windows 10 Mail app

Setting up the Windows 10 Mail app for Amazon WorkMail

If you have the Mail app on Windows 10, you can add your Amazon WorkMail account.

To connect your Amazon WorkMail account to your Mail app

1. In Windows 10, open Mail, and choose Accounts.

2. Choose Add Account, Advanced Setup.

3. Choose Exchange ActiveSync, and provide the following information.

Email address Email address associated with your Amazon WorkMail account

Password Your password

User name Email address associated with your Amazon WorkMail account

Domain Empty

Server The endpoint matching the AWS Region in which your

mailbox is located:

• us-west-2

mobile.mail.us-west-2.awsapps.com

• us-east-1

mobile.mail.us-east-1.awsapps.com

• eu-west-1

mobile.mail.eu-west-1.awsapps.com

Note

Server requires encrypted (SSL)

connection Enabled

Account name Your account name

4. Choose Sign in.

Setting up macOS apps for Amazon WorkMail

If you use macOS, you can add your Amazon WorkMail account to use with macOS apps such as Mail, Calendar, Contacts, Reminders, and Notes.

(16)

Setting up IMAP

To connect your Amazon WorkMail account to your macOS app

1. Open System Preferences.

2. Choose Internet Accounts.

3. Choose Microsoft Exchange.

• If using macOS Mojave or later version – Enter your full name and email address, choose Sign In, then choose Conﬁgure Manually or Sign In. Enter your password and choose Sign In.

• If using macOS High Sierra or earlier version – Enter your full name, email address, and password, then choose Continue.

Note

If you need to provide an endpoint, see Amazon WorkMail endpoints and quotas for a current list.

The information you provide in step 4 is used to set up your email account automatically. After that, you can select which macOS apps to use with Amazon WorkMail.

Setting up IMAP for Amazon WorkMail

You can connect any IMAP-compatible software to Amazon WorkMail by providing the following information.

Note

If you are using the web application, Microsoft Outlook, an Android or iOS mobile device, or a mail app for Windows 10 or macOS, see Setting up email clients for Amazon WorkMail (p. 2) for speciﬁc guidelines.

Type of account IMAP

Protocol IMAPS

Port 993

Secure connection Required; SSL

Incoming username Email address associated with your Amazon WorkMail account

Incoming password Your password

Incoming server The endpoint matching the AWS Region where your mailbox is located:

• us-west-2

imap.mail.us-west-2.awsapps.com

• us-east-1

imap.mail.us-east-1.awsapps.com

• eu-west-1

(17)

Setting up IMAP

imap.mail.eu-west-1.awsapps.com

Note

To send email, you also need to conﬁgure an outgoing SMTP server in your IMAP-compatible software.

Protocol SMTPS (SMTP, encrypted with TLS)

Port 465

Secure connection Required; SSL (STARTTLS not supported)

Outgoing username Email address associated with your Amazon WorkMail account

Outgoing password Your password

Outgoing server The endpoint matching the AWS Region where your mailbox is located:

• us-west-2

smtp.mail.us-west-2.awsapps.com

• us-east-1

smtp.mail.us-east-1.awsapps.com

• eu-west-1

smtp.mail.eu-west-1.awsapps.com

Note

(18)

Working with email messages

Working with email

You can send and receive email, add or remove attachments, share inboxes, and send signed or encrypted email with the Amazon WorkMail web application.

Topics

• Working with email messages (p. 14)

• Working with email rules (p. 17)

• Working with attachments (p. 18)

• Working with shared and full access inboxes (p. 20)

• Sending encrypted or signed email (p. 21)

Working with email messages

Send, copy, move, print, and delete email messages from Amazon WorkMail. If your administrator has created an alias for you, you can also send email using that alias.

If you are notiﬁed that you have reached 90 percent of your mailbox quota, you can delete email to free up space.

Topics

• Sending email messages (p. 14)

• Sending email from an alias (p. 15)

• Sending email to a subaddress (p. 15)

• Copying or moving email messages (p. 16)

• Printing email messages (p. 16)

• Deleting email messages (p. 16)

Sending email messages

You can create and send a message to one or more recipients, include attachments, set the priority, or add a ﬂag to indicate that the message is important.

To send a message

1. In the Amazon WorkMail web application, choose the mail icon on the shortcut bar.

2. On the menu bar, choose + New item and New email.

Tip

You can also choose the plus sign (+) on the tab bar.

3. To add recipients, for To, type one or more names. Amazon WorkMail suggests previously used email addresses. You can remove suggestions from this list by selecting a name and choosing Delete.

To add users from the address book or to add them to the CC or BCC ﬁelds, choose To, and select one or more users from the address book as appropriate.

4. (Optional) Do one of the following:

• To add an attachment, choose Attach. For more information on attachments, see Working with attachments (p. 18).

(19)

Sending email from an alias

• To mark the message as important or high priority, low priority, or for follow-up, choose the exclamation mark (!), down arrow, or ﬂag icon.

• To mark the message for follow-up or as a completed task, choose the ﬂag or the checkmark icon.

• To save the message as a draft in the Drafts folder, choose Save.

5. Enter your text in the lower half of the contents pane, and choose Send.

Sending email from an alias

You can send and receive email using an alias that your administrator conﬁgures for you. Recipients outside of your organization then see the sender as your alias address instead of your primary address.

For information about conﬁguring aliases, see Edit User Email Addresses.

Note

Sending email from an alias is not supported for EWS clients or ActiveSync mobile devices.

If you send an email from an alias to someone in your organization, the message is still received from your primary address.

For information about sending email as a delegate, see Working with delegates (p. 39).

To send an email from an alias

1. In the Amazon WorkMail web application, choose the mail icon on the shortcut bar and choose + New item, New email.

2. For From, type the alias from which to send email.

Tip

To include a display name, use the SMTP standard format Your Name

<[email protected]>.

3. When you're ready to send the email, choose Send.

Sending email to a subaddress

You can add a + tag to your Amazon WorkMail email address to help ﬁlter your incoming email messages. This is also known as subaddressing.

To send emails to a subaddress, add the + sign followed by a text string of your choice to the ﬁrst part of your Amazon WorkMail email address. The following example shows how to add a +sales tag to a standard email address ([email protected]), converting it to a subaddress.

[email protected]

(20)

Copying or moving email messages

In the preceding example, the recipient can use the +sales tag to ﬁlter the email messages sent to the subaddress. Amazon WorkMail recognizes text after the ﬁrst + sign as a subaddress. If a sender adds a + tag that matches an existing email address in your organization, that email message is sent to the existing email address. Amazon WorkMail allows + signs in email addresses as well as subaddresses.

You can't send email messages from a subaddress. Instead, contact your administrator to create an alias for you. For more information, see Sending email from an alias (p. 15).

Copying or moving email messages

You can copy or move a message from one folder to another.

To copy or move a message

• To copy an item, select the message in the contents pane and choose Copy/Move.

• To copy more than one message, press the Ctrl key while you select each message in the contents pane, and then choose Copy/Move.

• To move a single message, drag the item to its new location.

Tip

The folder names directly under the dragged message are highlighted and show the target location when you release the message.

• To move multiple consecutive messages, press the Shift key while you select all the messages to move, and then drag them to the desired folder.

• To move messages that are not consecutive, press the Ctrl key while you select each message to move, release the Ctrl key, and then drag them into the designated folder.

3. In the Copy/move messages dialog box, select the destination folder and choose either Copy or Move.

Printing email messages

If you have a printer attached to your computer and your computer is set up to print documents, you can print your messages.

To print a message

1. In the Amazon WorkMail web application, on the shortcut bar, choose the mail icon.

2. In the navigation pane, select the folder that contains the message to print.

3. In the contents pane, select the message to print and choose Print on the menu bar.

Deleting email messages

When you no longer need an email message, you can delete it. Deleting unwanted email also helps you to free up space in your inbox.

To delete a message

(21)

Working with email rules

• In the contents pane, select a message and press the Delete key.

• In the contents pane, open the message and choose Delete.

• In the Message tab, choose Delete.

If you mistakenly delete a message, calendar item, or contact, you can restore it. All deleted email, calendar items, and contacts are stored in the Deleted Items folder in the application.

Note

You can only restore items that are still in the Deleted Items folder. If you've emptied the Deleted Items folder, those items are unrecoverable.

To restore a deleted item

2. In the Deleted Items folder, select the message to restore and choose Copy/Move.

Tip

You can also choose the plus sign (+) on the tab bar.

3. In the Copy/move messages dialog box, select the destination folder and choose Move.

Working with email rules

You use inbox rules to route emails from your mailbox in Amazon WorkMail. You can forward or redirect emails to external email addresses and to Amazon WorkMail users, resources, or groups, but not to personal distribution lists in your Contacts folder.

To create an email rule

1. In the Amazon WorkMail web application, choose the gear icon in the upper-right corner of the screen.

2. Choose Email rules, then New.

3. In the Rule name box, enter a name and ensure that the Active rule check box is selected.

4. Under Conditions, open the When the message list and choose a condition, such as is sent only to me.

To add conditions, choose Add and select another condition from the second list.

Note

To match a string with special HTML characters for the condition Includes these rules in the body, remove any left angle brackets from the string. This allows matching against email body text that contains HTML markup.

5. Under Actions, open the Then list and choose an action, such as Move message to folder.

To add an action, choose Add and select an action from the second list.

6. Choose OK, Save changes.

Note

To use the is sent to email rule, the To: or CC: ﬁelds of the email message must list the recipients.

To create an email forwarding rule

1. In the Amazon WorkMail web application, choose the gear icon in the upper-right corner of the screen.

(22)

Working with attachments

2. Choose Email rules, then New.

The New email rule dialog box appears.

3. In the Rule name box, enter a name for the rule and ensure that the Active rule check box is selected.

4. Under Conditions, open the When the message list and choose is received from.

The Select sender(s) link appears.

5. Choose Select sender(s), choose the sender whose messages you want to forward, choose To, ensure that the sender's email address appears in that box, then choose Ok.

Note

To select multiple senders, press Shift and choose the additional senders. If you need more conditions, choose Add and select another condition from the list that appears.

When done, you return to the New email rule dialog box, and the sender or senders' email addresses appear in place of Select sender(s).

6. Under Actions, open the Then list and choose Forward the message to, then choose the Select recipient(s) link. Choose the recipient that you want to forward to, choose To, then Ok.

That returns you to the to the New email rule dialog box, and the sender or senders' email addresses appear in place of Select recipient(s).

Note

To add an action, choose Add and select a condition from the second list.

7. Choose Ok to accept the new rule. The rule then appears on your email rules page.

The recipients see that you forwarded the messages, and the system copies forwarded messages to your mailbox. Finally, Amazon WorkMail doesn't forward bounced messages, messages rejected by a recipient's email server.

To create an email redirect rule

1. Repeat steps 1 through 3 in the previous procedure.

2. Under Conditions, open the When the message list and choose is received from. Choose Select sender(s) and follow the steps in the previous procedure to select one or more senders. You can also add actions as needed.

3. Under Actions, choose Redirect the message to, then Select recipient(s) and follow the steps in the previous procedure to add one or more recipients. You can also add actions as needed.

4. Follow the remaining steps in the previous procedure to save the rule.

The recipient of the redirected email sees it as coming from the original sender. Also, Amazon WorkMail does not redirect bounced emails—messages rejected by a recipient's email server—unless they pass certain checks. For more information about those checks, contact your system administrator.

Working with attachments

When sending an email, you can attach ﬁles from your hard drive or Amazon WorkDocs. You can also download email attachments to your hard drive or Amazon WorkDocs.

Topics

• Adding attachments to email messages (p. 19)

• Downloading attachments (p. 19)

(23)

Adding attachments to email messages

• Unsupported attachment types (p. 19)

Adding attachments to email messages

To attach a ﬁle, create an email message, then choose Attach.

If your IT administrator has enabled you to use Amazon WorkDocs, you can add ﬁles from Amazon WorkDocs to messages and send them to other recipients.

To attach a ﬁle from Amazon WorkDocs

1. In the Amazon WorkMail web application, choose the new mail icon + on the shortcut bar.

2. Choose Attach and browse to the Amazon WorkDocs folder.

3. Select the ﬁles to attach and choose Attach Files.

Note

The total size of the attached ﬁles can’t exceed 25 MB.

Downloading attachments

You can download attachments that you've received and save them to your hard drive.

To download attachments

2. Open the context (right-click) menu for the attachment and choose Download.

If your IT administrator has enabled you to use Amazon WorkDocs, you can also save your email attachments to Amazon WorkDocs for archiving or collaboration purposes.

To save an attachment to Amazon WorkDocs

1. Open the message with the attachment to save.

2. Open the attachment and choose Save to WorkDocs. The ﬁle is saved to your My Documents folder in Amazon WorkDocs.

Unsupported attachment types

The following attachment types aren't supported:

Unsupported Attachment Types

.ade

.adp .app .asp .bas .bat

.fxp .gadget .hlp .hta .inf .ins

.mag .mam .maq .mar .mas .mat

.msc .msh .msh1 .msh2 .mshxml .msh1xml

.prg .reg .scf .scr .sct .shb

.url .vb .vbe .vbs .vps .vsmacros

(24)

Working with shared and full access inboxes

.cer .chm .cmd .com .cpl .crt .csh .der .exe

.isp .its .js .jse .ksh .lib .lnk .mad .maf

.mau .mav .maw .mda .mdb .mde .mdt .mdw .mdz

.msh2xml .msi .msp .mst .ops .pcd .pif .plg .prf

.shs .sys .ps1 .ps1xml .ps2 .ps2xml .psc1 .psc2 .tmp

.vss .vst .vsw .vxd .ws .wsc .wsf .wsh .xnk

Working with shared and full access inboxes

You can open inboxes that other users share with you or that your administrator grants you permission to access.

For information about sharing your inbox with another user, see Sharing your inbox with another user (p. 41).

Topics

• Opening shared inboxes (p. 20)

• Opening full access inboxes (p. 21)

Opening shared inboxes

You can open an inbox that another user has shared with you.

To open a shared inbox

2. At the bottom of the navigation pane, choose Open other inbox.

3. In the Open other folders dialog box, choose Name.

4. For Address Book, select the owner of the inbox to open, and choose OK.

5. In the Open other folders dialog box, for Folder type, choose Inbox.

6. Choose Show subfolders, OK.

The shared mail folders are now visible in the navigation pane.

Note

The shared folders are stored in your Amazon WorkMail web application proﬁle. The next time you log in to the Amazon WorkMail web application, the opened folders are still displayed.

If you receive a message saying You have insufficient privileges to open this folder, contact the owner of the folder and ask them to grant you access.

To change folder permissions, in the navigation pane, right-click the folder, choose Properties, Permissions.

(25)

Opening full access inboxes

7. To close a shared folder, open the context (right-click) menu for the shared folder, and choose Close store.

Opening full access inboxes

You can open all the folders in an inbox for which your administrator has given you full access.

To open a full access inbox

2. At the bottom of the navigation pane, choose Open other inbox.

4. For Address Book, select the owner of the inbox to open, and choose OK.

5. In the Open other folders dialog box, for Folder type, choose All.

The shared inbox is now visible in the navigation pane.

Note

The shared inboxes are stored in your Amazon WorkMail web application proﬁle. The next time you log in to the Amazon WorkMail web application, the opened inboxes are still displayed.

If you receive a message saying You have insufficient privileges to open this folder, contact your administrator and ask them to grant you access.

To close a shared inbox, open the context (right-click) menu for the shared inbox, and then choose Close store.

Sending encrypted or signed email

With S/MIME, you can send signed or encrypted emails inside and outside of your organization. After you conﬁgure S/MIME in the email client settings, all emails that you send are automatically signed.

Encryption options depend on diﬀerent email clients and respective platforms. The Amazon WorkMail web app client is not supported.

Note

AWS Certificate Manager does not currently provide certificates to sign and encrypt email. Get the certificate (*.p12) file from your administrator or a third-party certificate authority.

To conﬁgure S/MIME in Windows Outlook

1. Get the certificate (*.p12) file from your administrator or third-party certificate authority and save it to a folder.

2. Right-click the ﬁle and choose Install PFX.

3. Choose Current User, Next, select the *.p12 ﬁle, and then choose Next.

4. Enter the password and choose Next.

5. Make sure that Automatically select the certiﬁcate store is selected and choose Next.

6. Choose Finish.

7. Perform the following steps in Windows Outlook:

1. Choose File, Options, Trust Center, Trust Center Settings, Email Security, and Settings.

2. In the Change Email Security dialog box, choose Choose and select the installed certiﬁcate.

(26)

Sending encrypted or signed email

3. Choose OK, select one or all applicable options, and choose OK.

8. If all email recipients have certiﬁcates in the Global Address List (GAL) or Contacts, then all emails sent are automatically encrypted. Otherwise, you receive a warning message and can decide to send an unencrypted message or cancel.

To conﬁgure S/MIME in iOS Mail

1. Get the certificate (*.p12) file from your administrator or third-party certificate authority in an email.

2. Open the email attachment and choose Install.

3. Enter the PIN and follow the instructions.

4. Choose Settings, Mail, Accounts, select your account, and then choose Account, Advanced Settings.

5. Enable S/MIME and choose one or both of the options to sign or encrypt emails. If you chose Encrypt by Default, then all emails sent are automatically encrypted.

6. When you type an email address in the To field, iOS loads the user certificate from the Global Address List (GAL) or from Contacts. If the certificate is not found, then the red unlocked icon means that the email can’t be encrypted.

To conﬁgure S/MIME in Android Nine and the Samsung Mobile devices native mail app

1. Get the certificate (*.pfx or *.p12) file from your administrator or third-party certificate authority

in an email.

2. Download the attached certiﬁcates.

3. Open the Android Nine app and choose Email Settings, Accounts, select your account, and then choose Security options.

4. To enable encryption, choose Encrypt ongoing emails. Under Email encryption cert, choose Install, select your certiﬁcate used for encrypting your email message, and then choose Allow.

Note

If you allow Email encryption cert, when you send an email, the app loads and validates the user certiﬁcate from the Global Address List (GAL) or from a contact. If the certiﬁcate is found for the recipient, the email is sent as encrypted. Otherwise, an error is displayed and the email is not sent. You must disable the Email encryption cert setting.

5. To enable signing, choose Sign all outgoing emails. Under Email signing cert, choose Install, select your certiﬁcate used for signing your email message, and then choose Allow.

To conﬁgure S/MIME in Outlook 2016 for Mac

1. Install the certiﬁcate on macOS:

a. Get the certificate (*.p12) file from your administrator or third-party certificate authority, and save the file to a folder.

b. Double-click the certificate file to open Keychain Access and approve to add the certificate to your keychain.

c. In the list of certiﬁcates in your keychain, view the newly installed certiﬁcate.

2. In Outlook for Mac, choose Tools, Accounts, select your account, and then choose Advanced, Security.

3. In Digital signing and Encryption, choose the newly installed certiﬁcate from the list and choose from the following options:

• To sign all outgoing messages by default, choose Sign outgoing messages.

• To encrypt all outgoing messages by default, choose Encrypt outgoing messages.

(27)

Sending encrypted or signed email

• To make sure that your signed message can be viewed by all recipients and mail applications, choose Send digitally signed messages as clear text.

• To enable recipients to send encrypted messages to you, choose Include my certiﬁcates in signed messages.

4. Choose OK.

Note

To send an encrypted email to the group, manually expand the group.

(28)

Managing folders

Working with folders

The Amazon WorkMail web application uses folders to store email, calendars, and contacts. Email is stored in mail folders, calendar items are stored in calendar folders, and contacts are stored in contact folders, and so on.

You can choose to share folders with other users.

Topics

• Managing folders (p. 24)

• Sharing folders and folder permissions (p. 26)

Managing folders

You can organize and manage your folders by creating new folders or copying, moving, renaming, or deleting existing ones. You can also mark all the items in a folder as read or unread, empty your Deleted Items folder, and view the size of a folder to see how much storage space it takes up.

Topics

• Creating new folders (p. 24)

• Copying, moving, or renaming folders (p. 24)

• Deleting folders (p. 25)

• Emptying the Deleted Items folder (p. 25)

• Marking items as read or unread (p. 25)

• Viewing folder size (p. 25)

Creating new folders

Create folders to organize your email, contacts, and calendar items.

To create a new folder

2. On the task bar, choose + New item, New folder.

3. In the Create New Folder dialog box, for Name, enter the name of the new folder.

4. For Folder contains, select the type of contents for the folder to contain.

5. For Select where to place the folder, select the target location and choose OK.

Copying, moving, or renaming folders

You can copy, move, and rename folders.

To copy or move a folder

(29)

Deleting folders

2. In the navigation pane, right-click the folder, choose Copy/move, select the target folder, and then choose Copy or Move.

To rename a folder

2. In the navigation pane, open the context (right-click) menu for the folder, and choose Rename.

3. Enter a new name for the folder.

Deleting folders

You can delete a folder that you no longer need. Deleting a folder also deletes any items in the folder.

To delete a folder

2. In the navigation pane, open the context (right-click) menu for the folder, and choose Delete.

Emptying the Deleted Items folder

If your inbox is full and you're out of space, you can empty the Deleted Items folder to free up space.

When you empty the Deleted Items folder, you cannot recover or undelete those items.

To empty the Deleted Items folder

2. In the navigation pane, open the context (right-click) menu for the Deleted Items folder, and choose Empty folder.

Marking items as read or unread

You can mark all items in a folder as read or unread.

To mark all items in a folder as read

2. In the navigation pane, open the context (right-click) menu for the folder, and choose Mark all read.

To mark all items in a folder as unread

2. In the navigation pane, select the folder.

3. In the contents pane, select all items in the folder, open the context (right-click), and then choose Mark Unread.

Viewing folder size

You can view a folder's size to see how much storage space it takes up.

(30)

Sharing folders and folder permissions

To view the size of a folder

2. In the navigation pane, open the context (right-click) menu for a mail folder, and choose Properties.

Tip

To see more details about the storage size, including the storage sizes of any subfolders, choose Details.

Sharing folders and folder permissions

You can share email folders with other Amazon WorkMail users and open folders that have been shared with you. You can also view, change, or remove folder permissions for a shared folder.

Note

If you share a folder with a user that has Read permissions, that user can view everything in the folder, potentially including items marked Private.

Topics

• Sharing email folders with other users (p. 26)

• Opening shared email folders (p. 26)

• Viewing folder permissions (p. 27)

• Changing folder permissions (p. 27)

• Stop sharing folders (p. 27)

Sharing email folders with other users

You can give another user permission to view an email folder.

To share an email folder with another user

2. In the navigation pane, open the context (right-click) menu for the folder to share, and choose Properties.

3. On the User details page, under Permissions, choose Add or remove.

4. Under Users and groups, select the user to share your folder and choose >> to add them to the Permissions list. Choose Save.

5. On the Permissions tab, select the level of permissions to grant, and choose Save.

Opening shared email folders

You can open an email folder that has been shared with you.

To open a shared email folder

2. In the navigation pane, choose Open other inbox.

4. For Address Book, select the owner of the inbox to open and choose OK.

5. In the Open other folders dialog box, for Folder type, select the inbox, and choose OK.

(31)

Viewing folder permissions

The shared mail folders are now visible in the navigation pane.

Note

The shared folders are stored in your Amazon WorkMail web application proﬁle. The next time you log in to the Amazon WorkMail web application, the opened folders are still displayed.

If you receive a message saying You have insufficient privileges to open this folder, contact the owner of the folder and ask them to grant you access.

To change folder permissions, in the navigation pane, open the context (right-click) the folder, choose Properties, Permissions.

6. To close a shared folder, open the context (right-click) menu for the shared folder, and choose Close store.

Viewing folder permissions

By default, you have full permissions on all of the folders and items that you own. You can share your folders with other users and groups in your organization by changing the permissions for a folder. The folder permissions provide others with diﬀerent access privileges to the folder and its contents.

To view folder permissions

2. In the navigation pane, open the context (right-click) menu for the folder, and choose Properties.

3. In the Properties dialog box, choose the Permissions tab.

4. For Proﬁle, select a predeﬁned set of permissions, or customize the permissions as needed.

Changing folder permissions

You can set the permissions on a shared folder to specify the actions another user can perform on items in folder you shared with them.

To change a folder's permissions

3. In the Properties dialog box, choose Permissions, Add.

4. For Address Book, select the users or groups in your organization with which to share the folder, and choose OK.

5. Select the user or group to which to apply the permissions.

6. For Proﬁle, select a predeﬁned set of permissions, or customize the permissions as needed.

7. Repeat steps 5 and 6 for each of the users or groups in the list.

8. Choose OK.

Stop sharing folders

If you've shared a folder with another user, you can stop sharing it at any time.

To stop sharing a folder

(32)

Stop sharing folders

3. On the User details page, under Permissions, choose Add or remove.

4. For Permissions, select the user or group to remove, and choose < <.

5. Repeat as necessary, then choose Save.

(33)

Managing calendars

Working with calendars

You can create both appointments and meetings in the Amazon WorkMail web application.

An appointment is an item in your calendar that is only applicable to you. No other participants are invited.

A meeting is an item in your calendar that has more than one participant. As soon as you invite a coworker or schedule a resource with any appointment, it automatically becomes a meeting. When you create or edit a meeting in the Amazon WorkMail web application, there are extra controls and buttons for meeting invitations.

You can share your calendar with other users, and open calendars that have been shared with you.

Topics

• Managing calendars (p. 29)

• Working with calendar settings (p. 32)

• Sharing calendars (p. 33)

Managing calendars

Create, update, and print appointments and meetings from your calendar. You can also cancel, decline, and delete calendar events.

If another user has made you their delegate, you can schedule meetings on their behalf. For more information, see Scheduling meetings on behalf of someone else (p. 40).

Topics

• Creating appointments (p. 29)

• Creating meeting requests (p. 30)

• Editing meetings and appointments (p. 30)

• Moving meetings and appointments (p. 30)

• Canceling or declining meeting requests (p. 31)

• Printing calendar items (p. 31)

• Deleting meetings and appointments (p. 31)

Creating appointments

You can create an appointment and set a reminder that automatically reminds you before the appointment's start date and time.

To create an appointment

1. In the Amazon WorkMail web application, on the shortcut bar, choose the calendar icon.

2. On the menu bar, choose New appointment.

3. Enter the following:

• For Subject, enter a subject for the appointment.

(34)

Creating meeting requests

• For Start and End, specify the start and end times for the appointment.

• (Optional) For Location, specify a location.

• (Optional) For Reminder, set a reminder.

4. Choose Save and close.

Tip

You can also create an appointment by double-clicking in the calendar.

Creating meeting requests

You can create a meeting request that includes attendees and resources, and set a reminder to remind you before the meeting starts.

To create a meeting request

2. On the menu bar, choose New meeting request.

3. To add one or more attendees, type their names in the To field. Amazon WorkMail suggests names from the address book. You can remove suggestions from this list by selecting a name and then pressing Delete. To add users from the address book or to add them to the Required, Optional, or Resource fields, choose To, and select one or more users from the address book and add them to the appropriate fields.

4. Enter the following:

• For Subject, enter a subject for the meeting.

• For Start and End, specify the start and end times for the meeting.

• For Location, specify a location.

• (Optional) For Reminder, set a reminder.

5. In the lower portion of the meeting invitation, you can add information about the meeting, such as an agenda. To add an attachment to the meeting invitation, choose Attach.

6. Choose Send invitation.

Editing meetings and appointments

You can edit a meeting or an appointment to make changes.

To edit a meeting or appointment

1. In the Amazon WorkMail web application, on the shortcut bar, select the calendar icon.

2. On the calendar, open the meeting or appointment and edit the meeting as appropriate.

3. If you are the organizer of a meeting, do one of the following:

• To save your changes and send an update to the other participants, choose Send invitation.

• To save your changes to the meeting without sending an update to the other participants, choose Save.

Moving meetings and appointments

You can move a meeting or appointment by clicking it and dragging it to a diﬀerent day or time. You can also edit the meeting or appointment to move it.

(35)

Canceling or declining meeting requests

To move a meeting or appointment

2. On the calendar, do one of the following:

• Drag the meeting or appointment to a diﬀerent day and time.

• Open the meeting or appointment and change the date and time.

3. For a meeting, if prompted to send an update to attendees, choose Yes.

Canceling or declining meeting requests

You can cancel or decline a scheduled meeting.

To cancel or decline a scheduled meeting

2. In the calendar, double-click the meeting, and then do one of the following:

• If you are the meeting organizer, choose Cancel invitation.

• If you are not the organizer, choose Decline.

3. In the Send meeting request cancellation dialog box, do one of the following:

• To send a message along with your response, choose Edit the cancellation before sending, OK.

• To send your response without comments, choose Send the cancellation now, OK.

Printing calendar items

You can print a single appointment or meeting, or overviews of a certain time period, such as ﬁve or seven days.

To print calendar items

2. In the calendar, open the appointment, and then choose Print.

To print a calendar overview

2. In the calendar, open the appointment.

3. Choose Print, Print overview.

Note

You can print overviews from your work week (5 days) and the entire week (7 days).

Deleting meetings and appointments

You can delete a meeting or appointment that you no longer plan to hold or attend.

To delete a meeting or appointment

(36)

Working with calendar settings

2. On the calendar, open the context (right-click) menu for the meeting or appointment, and choose Delete.

Working with calendar settings

View your calendar by day, work week, week, or month. You can also view multiple calendars and update other calendar settings.

Topics

• Changing your calendar view (p. 32)

• Changing calendar settings (p. 32)

• Viewing multiple calendars (p. 32)

Changing your calendar view

You can switch the calendar layout to view appointments by day, work week, week, or month.

To change the calendar view

2. In the navigation pane, choose Day, Workweek, Week, or Month.

Changing calendar settings

You can change the default settings for the calendar.

To change calendar settings

1. On the menu bar, choose Settings (the gear icon).

2. In the navigation pane, choose Calendar.

3. In the contents pane, update the settings as appropriate.

Viewing multiple calendars

You can open multiple calendars in a single overview. You can open the calendars side by side or in an overlay to see the calendars transparently stacked on top of each other. By default, the calendars are opened side by side.

To work with multiple calendars

2. At the bottom of navigation pane, choose Open other calendars.

4. In the address book, select the owner of calendar to open and choose OK.

5. For Folder type, choose Calendar.

6. To show the subfolders of the shared calendar, choose Show subfolders.

7. Choose OK.

8. Repeat steps 1–5 for each calendar to open.

Amazon WorkMail

Amazon WorkMail

User Guide

Version 1.0

Amazon WorkMail: User Guide

Table of Contents

What is Amazon WorkMail?

Amazon WorkMail system requirements

Amazon WorkMail quotas

Amazon WorkMail languages

Setting up email clients for Amazon WorkMail

Warning

Signing in to the Amazon WorkMail web client

To sign in to the Amazon WorkMail web client

Note

Changing Amazon WorkMail web client settings

To change the Amazon WorkMail web client settings

General settings

Note

Email settings

Note

Email rules settings

To create a new email rule

Automatic response settings

Calendar settings

Note

Note

Setting up Microsoft Outlook clients for Amazon WorkMail

Connecting Microsoft Outlook clients to your Amazon WorkMail account

Note

To connect Microsoft Outlook to your Amazon WorkMail account

Note

To connect Outlook 2016 for Mac or Outlook 2019 for Mac to your Amazon WorkMail account

Note

Manually connect Microsoft Outlook to Amazon WorkMail

Note

To manually conﬁgure Outlook

Note

Note

To manually conﬁgure Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac

Note

Setting up mobile device clients for Amazon WorkMail

Note

Connect your Android device

To connect your Amazon WorkMail account to your Android device

Connect your iOS device

Note

To connect your Amazon WorkMail account to your iOS device

Note

Manually connect your mobile device

Note

Setting up the Windows 10 Mail app for Amazon WorkMail

To connect your Amazon WorkMail account to your Mail app

Note

Setting up macOS apps for Amazon WorkMail

To connect your Amazon WorkMail account to your macOS app

Note

Setting up IMAP for Amazon WorkMail

Note

Note

Note

Working with email

Working with email messages

Sending email messages

To send a message

Tip

Sending email from an alias

Note

To send an email from an alias

Tip

Sending email to a subaddress

Copying or moving email messages

To copy or move a message

Tip

Printing email messages

To print a message

Deleting email messages

To delete a message

Note

To restore a deleted item