Web-Based Order Management System ─ A Case Study of Sealing Company 蔡季娥、宋明弘
E-mail: 9423682@mail.dyu.edu.tw
ABSTRACT
In addition to quality and price, “speed” is the key point for enterprise to win in this keen competition market due to the fast development of IT and Internet in recent years. Order management is one of the important functions in the enterprise process, and the method of mastering order schedule to help the enterprise to have a quickly response to customer is a key factor. However, in the sealing industry there is not such a system for mastering order schedule because lack of no order process standard, high cost, and complex confirmation process. These cause long replying time to fulfilled the customer requirements . By reviewing previous research papers and interview with the people involved, the relationship among administrator, customer, and supplier, the product schedule, product quality, are presented in this research . The UML is used to analyze the global structure process and built an order system. By web-based order management system that we had built in this research, quick and correct information can be reached. In addition, it can also provide quick response and reduce cost and result in an effective service.
Keywords : Sealing Industry ; Order Management System ; UML
Table of Contents
目錄 封面內頁 簽名頁 授權書 iii 中文摘要 iv ABSTRACT v 誌謝 vi 目錄 vii 圖目錄 ix 表目錄 x 第一章 緒論 1 1.1 研究背景 1 1.2 研究動機 3 1.3 研究目的 4 1.4 研究範圍與限制 5 1.5 研究方法與流程 6 第二章 文獻探討 8 2.1 密封元件產業 8 2.2 顧客關 係管理 15 2.3 顧客關係管理之架構 18 2.4 企業塑模技術 20 2.5 統一模式語言(UML) 21 第三章 網路訂單查詢資訊系統需求 規劃 35 3.1 系統需求 35 3.2 需求分析 35 3.3 結構分析 38 3.4 行為分析 40 第四章 網路式訂單管理系統建置 44 4.1 系統功能 44 4.2 系統架構與實作範圍 45 4.3 系統驗證 49 第五章 結論與建議 66 5.1 結論 66 5.2 後續研究建議 67 參考文獻 69 附錄 71 REFERENCES
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