Satisfaction Survey of Long-term Care Management Centers for the Proposers

(1)

Satisfaction Survey of Long-term Care Management Centers for the Proposers

Wen-Ling Chuang

¹

, Wen-Dien Chang

²

*, Ping-Tung Lai

³

1

Institute of Long-term Care, Department of Healthcare Administration, Asia university

2

Department of Sports Medicine, China Medical University

3

Department of Rehabilitation Medicine, Da-Chien General Hospital

Background and Purpose Background and Purpose

Long-term care management combines health services, public welfare and government and civil resources. Through consultation and referral, long-term care management provides professional evaluation and transition mechanism with better accessibility and feasibility of customized care services, which can help needed proposers with disability and their families to handle the challenges in living. This study investigated the degree of satisfaction of long-term care management to clarify if the public satisfied with the manner of service of the long-term care center and their services were practical or not.

Methods Methods

This study was tried to understand the actual service conditions of a long-term care service center. 100 subjects who lived in Miaoli were collected and investigated into satisfaction of long-term care management (Table 1). We collected information about the literatures of long-term care management centers and designed a questionnaire of satisfaction survey. The questionnaire included twelve items about satisfaction of long-term care management center.

Items Percentage

Sex Male Female

23%

77%

Items Percentage

Welfare conditions General household In low-income households Low-income households

83%

14%

3%

Table 1 The basic data of subjects

Results and conclusions:

* Correspondence author Wen-Dien Chang, Ph.D.,

Department of Sports Medicine, China Medical University, No. 91 Hsueh-Shih Road, Taichung City, Taiwan.

[e-mail: steven-mandy@yahoo.com.tw]

The result found that the general degree of satisfaction of long-term care center was 57% of very good and 35% of good (Table 2). More than 80% of participants satisfied with the services of long-term care center and the manner of service of care manager, besides, more than 90% of them expressed very good and good to the general degree of satisfaction of long-term care center.

Female 77%

Education conditions Primary school Junior high school Senior high school College

73%

16%

5%

6%

Marriage conditions Unmarried Married Widowed Other

3%

82%

13%

2%

Low-income households 3%

Living conditions Live alone Spouse

With their families Other

13%

82%

3%

2%

Working conditions Have job No job

Resigned after illness Reduction of working hours

25%

6%

63%

6%

Item Very good Good Normal Poor

Mode of application 41 54 5 0

The number of days wait 9 83 7 1

Attitude 31 66 2 1

Services 17 55 20 8

Approach 26 65 9 0

The time to wait for service 43 52 3 2

Overall satisfaction 57 35 8 8

Table 2 The basic data of subjects