知識移轉機制應用於企業危機管理過程之探討

Research Express@NCKU - Articles Digest

Research Express@NCKU Volume 16 Issue 4 - December 3, 2010 [ http://research.ncku.edu.tw/re/articles/e/20101203/2.html ]

Knowledge transfer in response to organizational

crises: An exploratory study

Wei-Tsong Wang

_{& Yu-Cheng Lu}

Department of Industrial and Information Management

wtwang@mail.ncku.edu.tw *_{; allenevaalleneva@yahoo.com.tw}

Expert Systems with Applications 37(5): 3934-3942, May 2010

NCKU Landmark Project《C0001》

T

in business environments are increasing due to today’s uncertain economic conditions. The threat of organizational crises to organizations can be lessened if critical knowledge is transferred to the individuals who will need it during such events. Nevertheless, there have been very few studies specifically investigating the use of knowledge transfer channels during organizational crises.

Consequently, we conducted an in-depth case study of a product recall at a motorcycle manufacturer in order to explore what knowledge transfer channels were applied during the organizational crisis in order to transfer critical knowledge, and what the

corresponding results were. The research findings indicate that multiple knowledge transfer channels were used and that they had a significantly positive influence on organizational performance when dealing with the crises. The relationships between the

knowledge transfer channels used and crisis characteristics are depicted in six theoretical propositions. The findings of this study can help organizations examine their abilities to circulate critical knowledge, and, in turn, develop effective methods to transfer it to where it is truly needed when dealing with crises. Future research that specifically examines the interrelationships between the knowledge transfer channels used during organizational crises are encouraged.