從大學圖書館使用者經驗探討館際互借服務品質因素

௃σᏰყਪᓢٺҢޱငᡛ௤ଆᓢሬϣঅ݈୛ࠢ፴Ӱશ

Study on Interlibrary Loan Service Quality Determinants from User Experience for University Libraries

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дద࣡ Wang Mei-ling

୽ҳࢇݽσᏰყਪၥଉᇄᔬਰᏰंـܚఀ௲

Professor, Graduate Institute of Library, Information and Archival Studies, National Chengchi University

E-mail: meilingw@nccu.edu.tw

Ȝᄔा! Abstractȝ

ᓢሬϣঅ݈୛ඪټٺҢޱӵҏᓢײϚڗܚሯޟყਪၥਟਢȂџөтᓢҧ፜অਪܖ ኇӟ፣МоᅖٗڏၥଉሯؑȄ௃ٺҢंـџᕣ၌ٺҢޱᄇᓢሬϣঅ݈୛ޟሯؑȃٺҢ

ႆแȃٺҢᅖཎ࡙ࣼݲȄ݈୛ࠢ፴ຟᠦџоᕣ၌ٺҢޱᄇ݈୛෈ఖᇄᅖཎ࡙Ȃޣၾٺ ҢޱᄇܻӨ໶݈୛ޟ෈ఖᇄཐޣϞ໢ޟဣ৯Ȃо࣏׽໌ПөȄҏंـԟӵ௃σᏰఀৱ ᇄंـҡޟٺҢငᡛ௤ଆኇ៪ᓢሬϣঅ݈୛ࠢ፴ӰશȄंـҬޟѓࢂȞ1ȟ௤ଆᓢሬϣ অ݈୛ࠢ፴ޟؚۡӰશᇄຟᠦࡾ኿ȂȞ2ȟ௤ଆσᏰఀৱᇄंـҡٺҢᓢሬϣঅޟၥଉ ሯؑȂȞ3ȟ௤ଆσᏰఀৱᇄंـҡᓢሬϣঅ݈୛ҧ፜ᇄٺҢငᡛȂȞ4ȟ௤ଆσᏰఀ

ৱᇄंـҡᄇᓢሬϣঅ݈୛ٺҢᅖཎ࡙ᇄቋ঄Ȅҏंـ௴Ңฐᘈღᡝ೤ፙݲȂᗜ፜ᓢ ሬϣঅ݈୛ٺҢޟσᏰఀৱȃंـҡоЅᓢሬӫհᓢষ 16 Ρ୤ᇄȂᕕுఀৱᇄंـҡ ޟᓢሬϣঅ݈୛ၥଉሯؑᇄٺҢငᡛȄஅܻฐᘈღᡝ೤ፙৱҡࣼݲȂᘪઽኇ៪ᓢሬϣ অ݈୛ࠢ፴ؚۡӰશȂొᇐ݈୛ҧ፜ȃၥਟඪټȃᇄᓢষ݈୛έӰશЅ 20 ໶ࡾ኿Ȃඪ ټҐپყਪᓢᓢሬϣঅ݈୛ࠢ፴ຟᠦ୤ՃȄ

Interlibrary Loan (ILL) is the sharing of materials among libraries, be they across town or across the globe. It is a service that provides access to the collections of libraries throughout the world. From the user's satisfaction and service quality measurement, it helps to understand how users use interlibrary loan service and how they assess the service value. The objectives of the article are: (1) to explore important determinants of service quality on interlibrary loan based user experience; (2) to investigate user needs of

interlibrary loan service from university faculty and graduate students; (3) to investigate user experience of interlibrary loan service from university faculty and graduate students;

(4) to study user satisfaction and value opinions from interlibrary loan librarian on users experience. With three focus group interviews held, 16 respondents of university faculty and graduate students as well as interlibrary loan librarians were invited to discuss their use experience of interlibrary loan service and important determinants on ILL service quality. Based on focus interviews, service quality determinants on interlibrary loan for university libraries in the study are developed, consisting of three dimensions of ILL service requests, ILL information provision, and effect of services with 20-item scale.

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Ȫᜰᗤຠ! Keywordsȫ

ᓢሬϣঅȃٺҢ՗࣏ȃᅖཎ࡙ȃ݈୛ࠢ፴ȃσᏰყਪᓢ

Interlibrary Loan; Use Behavior; Satisfaction; Service Quality; University Library

Κȃࠊّ

ყਪᓢ࣏МϽڐᙠᇄၥଉ݈୛१ौޥོᐠᄺȂ࣏ႀԙӈ୛Ȃᓢᙠ࢐݈୛१ौϯશȂ Өᓢ१ຜᓢᙠшᄂȄณՄΙᓢޟၥྛԤ३ȂฒݲᅖٗٺҢޱӨᆍሯؑȂܻ࢐অօᓢሬ ϣঅ݈୛Ȅר୽Ռ 1970 ԑф໠ۖ໌՗ᓢሬӫհȂᓢሬϣঅ࢐ਯЖޟ݈୛ȄσᏰყਪᓢ ᗶณᓢᙠᙴ൲Ȃծ७ᄇఀৱȃंـҡȃंـΡষӻϯᏰऋȃϚӣкᚠंـȂΙএყਪ ᓢޟᓢᙠலฒݲᅖٗӒഋৱҡఀᏰȃंـᇄࣀଢ଼ޟሯؑȄᓢሬϣঅ࢐ၥྛϷٴޟᄂ፺Ȃ Ҭࠉԙ࣏σᏰყਪᓢശ१ौޟᓢሬӫհࣀଢ଼ȇ೻࢐ΙᆍоٺҢޱሯ࣏ؑкȂඪټ࿋ڏ ӵҏᓢײϚڗᓢᙠਢȂџоᇄڏтყਪᓢȂၮᓢȃၮ୽ȃӒ౨ȂၼҢڏтყਪᓢᓢᙠ پᅖٗҏᓢٺҢޱၥଉሯؑޟ݈୛ȞHilyer, 2002ȟȄ

ϛ๼ყਪၥଉᓢሬӫհڞོ࢐ᇃᢊശ१ौޟყਪᓢᓢሬӫհಢᙑȂڙۡᓢሬӫհ ᇄϣঅᒲݲߴ໌ר୽ᓢሬϣঅ݈୛Ȅڏೣۡᓢሬϣঅޟጒ൜Ȃѓࢂ୽ϱѴყਪঅᎧᇄ ኇӟ෈ѐȃᏰ՝፣Мȃடցȃོដ፣Мȃിᆈρ፣Мȃंـൢ้֙Ȅ౪Ϭᓢሬϣঅ݈

୛௴ҢၥଉفಛȂ։Ӓ୽Мᝦ༈ሎ݈୛ȞNationwide Document Delivery Service, NDDSȟȂՌ 2003 ԑ໠ۖඪټӒ୽ᓢሬϣঅٺҢȄσᏰყਪᓢ࣏၎فಛкौٺҢᐠ

ᄺȂᡗҰᓢሬϣঅ݈୛ᄇܻσᏰყਪᓢޟ१ौȄߖԑپȂNDDS ݈୛ಛॎᡗҰᓢሬϣ অ݈୛໔ംԑ෵Ѝȇ2007 ԑȂӒ୽Ԥ 15 ࿲ 6,442 ҧ፜Ӈȇծ 2013 ԑȂ෵࣏ 8 ࿲ 1,581 ҧ፜ӇȂЎڏМᝦፒӟӇҧ፜σ໔෵ЍȞ୽ড়ᄂᡛंـ଱ऋ׬ࢇ๊ंـᇄၥਟϛЖȂ 2014ȟȄᓢሬϣঅᄇܻσᏰყਪᓢџ۽ժڏᓢᙠȂծ࢐݈୛Ӈኵ෵Ѝ঄ு௤ଆনӰᇄ

ंـٺҢ౪ݷȄ

ၥଉٺҢޱंـߖԑ౾՗Ȃџᕣ၌Ρ᜸ၥଉ՗࣏ޟӻኺܒȂٺҢޱԃդٺҢყਪ ᓢᇄၥଉفಛȂڏತҬޟ࣏ᔖҢंـȂആႆᄇၥଉٺҢޱޟ౩၌Ȃڞօ೩ॎ؁ԁޟၥ ଉفಛᇄၥଉ݈୛ȄٺҢޱंـٷंـϱొϷ᜸Ȃѓࢂၥଉሯؑȃၥଉཪ൶՗࣏ȃၥ ଉᔮષȃၥଉٺҢ՗้࣏кᚠȞݓࣟԃȂ2013ȟȄᓢሬϣঅٺҢंـ஠Ԥօܻᕣ၌ٺ Ңޱޟၥଉሯؑȃၥଉཪ൶ᇄٺҢ՗࣏ȄंـσᏰఀৱᇄंـҡԃդٺҢᓢሬϣঅȂ ᕣ၌тঈᄇܻᓢሬϣঅ݈୛ޟᅖཎ࡙ᇄቋ঄Ȃ஠Ԥօܻ೩ॎ؁ԁޟᓢሬϣঅ݈୛Ȃܚ оᓢሬϣঅٺҢंـઉᡗ१ौȄ

௃ٺҢޱᢎᘈंـȂџоี౪ᓢሬϣঅ݈୛ޟٺҢ౪ݷȃቋ঄ᇄ୰ᚠȄ௤ଆٺҢ ޱᅖཎ࡙ȂԤօᕣ၌ᓢሬϣঅ݈୛ᇄٺҢޱ෈ఖޟಒӫแ࡙ȄᇄٺҢޱᅖཎ࡙ࣺߖծ Ԥ؁ᆠጂ྅܈࢐ȶ݈୛ࠢ፴ȷȞservice qualityȟȂ྆ᓆԎȞ2009ȟۡဎڏ࣏Ȉȶ݈୛

ඪټޱܚඪټ๝៫ࡊޟ݈୛Ѕڏඪټႆแ૖ಒӫ៫ࡊሯؑȂиᅖٗ៫ࡊ෈ఖȂᡱ៫ࡊ ᅖཎȷȄᔖҢӵᓢሬϣঅ݈୛Ȃ։དौᕣ၌ٺҢޱᄇܻᓢሬϣঅ݈୛ޟ෈ఖᇄٺҢᅖ ཎ࡙ȂϷݙΠޱޟ৯ຽȂоײڗ঺ٲ݈୛ಒӫ෈ఖᇄϚಒӫ෈ఖȂ݈୛ࠢ፴ᔖҢӵᓢ ሬϣঅ݈୛ंـ஠Ԥօܻี౪ᓺي݈୛Ȃᕣ၌ٺҢޱᅖཎᇄϚᅖཎ໶ҬȂٮඪټ׽໌

࡚ដȄר୽ۦીᓢሬϣঅ݈୛ࠢ፴ޟंـȂ঄ு௤ଆȄ

ᓢሬϣঅ݈୛ٺҢंـȂџᕣ၌ٺҢޱᄇᓢሬϣঅ݈୛ၥଉሯؑȃҧ፜݈୛ᇄٺ Ңᅖཎ࡙ຟቋȄ݈୛ࠢ፴ຟᠦџоᕣ၌ٺҢޱᄇ݈୛෈ఖᇄᅖཎ࡙ȂٮޣၾٺҢޱᄇ

ܻӨ໶݈୛ޟ෈ఖᇄཐޣϞ໢ޟဣ৯Ȃо࣏׽໌ПөȄᠦܻଡؑᓺيޟᓢሬϣঅ݈୛Ȃ ҏМԟӵ௤ଆኇ៪ᓢሬϣঅ݈୛ࠢ፴१ौӰશȂᙤҥᓢሬϣঅٺҢޱंـȂ෈ఖᕣ၌

σᏰఀৱᇄंـҡٺҢᓢሬϣঅٺҢငᡛȂٮᕕमᓢሬϣঅ݈୛ࠢ፴ؚۡӰશȄ

Ρ

ΡȃНᝧ௥ଇ

ҏМӱ៫ᓢሬϣঅ݈୛ᇄࠢ፴ຟᠦࣺᜰंـȂϷ࣏Πσкᚠȇᓢሬϣঅ݈୛ᅖཎ

࡙ᇄ݈୛ࠢ፴ຟᠦȂॶӑ൷МᝦϛϞᅖཎ࡙ᇄ݈୛ࠢ፴ޟཎဎȃ݈୛ࠢ፴Ӱશᇄࡾ኿Ȃ ᇄᓢሬϣঅ݈୛ᅖཎ࡙ຟᠦȂלԙंـ୰ᚠཎᜋȂڏԩ൷ᓢሬϣঅᅖཎ࡙ᇄ݈୛ࠢ፴

ࣺᜰंـȂלԙฐᘈღᡝ೤ፙஅᙃȄ ȞΚȟᓣርϤআᅗཏ࡚ຠᠧ

ᓢሬϣঅ࢐ყਪᓢ१ौ݈୛ȂᓢষሯԤਝඪټᓢሬϣঅཾ୛Ȃᆓ౩ޱᔖौຟᠦᓢ ሬϣঅഋߞԃդԤਝᄂࢊȄSteinȞ2001ȟ௤ଆ 1987 ڗ 1997 ԑࣺᜰМᝦȂี౪ӻኵᓢ ሬϣঅຟᠦंـ௴Ңᕼਝຟᠦݲᇄᅖཎ࡙ຟᠦȄᓢሬϣঅᕼਝຟᠦ१ौก໔அྥӻ࣏

ᕕڥ౥ȃ೎౩ਢ໢ᇄԙҏȄ2004 ԑȂछ୽ंـყਪᓢᏰོ໌՗ᓢሬϣঅᕼਝຟᠦ፡ࢥȂ Ϸ࣏ϛϭᓢሬϣঅ݈୛ᇄٺҢޱкᏲᓢሬϣঅ݈୛Π᜸Ȅ௴Ңᕼਝࡾ኿ѓࢂ൐՝ԙҏȃ ႀԙ౥ȃ೎౩ਢ໢ȃҧ፜ޱᅖཎ࡙ȇӔϷҧ፜ᓢሬϣঅᇄඪټᓢሬϣঅΠП७Ȃӓ௴

ҢΜᆍࡾ኿Ȅϛϭᓢሬϣঅ݈୛ޟᕼਝຟᠦߒ౪Ȃҧ፜ᓢሬϣঅޟ൐՝ԙҏ US$17.5Ȃ ႀԙ౥ 86%Ȃ೎౩ਢ໢ 7.6 ώհЈȇඪټᓢሬϣঅޟ൐՝ԙҏ US$9.27Ȃႀԙ౥ 58%Ȃ

೎౩ਢ໢ 1.5 ώհЈȞJackson, Kingma, & Delaney, 2004ȟȄ

ᠦܻٺҢޱंـϞ१ौܒȂ୽ѴᓢሬϣঅԤ೨ӻᅖཎ࡙ࣺᜰंـȂᅖཎ࡙࢐Ιᆍ

௑ཐंـȂ࢐Ιᆍᄇܻ࢚ᆍҺܾܖ݈୛௥ញޟӣཎᇄϚӣཎแ࡙ȞHernon, 2010ȟȄ ծ݈୛ࠢ፴ᇄᅖཎ࡙࢐ԤୢտȂ݈୛ࠢ፴࢐Ιᆍᄇ݈୛ᓺيܒޟրᘞܖᄘ࡙ȂՄᅖཎ

࡙࢐ବᄇ࢚ΙҺܾޟᄘ࡙ȄҥܻᘀԤᓢሬϣঅ݈୛ࠢ፴ंـȂҏ፣Мӑ௤ଆᓢሬϣঅ ᅖཎ࡙ࣺᜰМᝦо௤൶ᓢሬϣঅ݈୛ࠢ፴ӰશȄ

FongȞ1996ȟ௃៫ࡊᅖཎ࡙ंـᓢሬϣঅ݈୛ቋ঄ȂᡗҰ៫ࡊԃդຟቋᓢሬϣঅ

݈୛Ȃтี౪៫ࡊޟቋ঄ᇄᅖཎ࡙ࣺᜰȂ࿋៫ࡊཐڗ݈୛ܾٺҢиП߯Ȃࠌቋ঄ᇄ៫

ࡊᅖཎ࡙Ԥଽ࡙ғөᜰ߽Ȅ፡ࢥี౪Ȃ៫ࡊᅖཎ࡙Ϛѫ࢐ٷᐃӱ᙭ਢ໢ȂᗙԤӻᆍ੫

፴ȄҏंـШၶၯܾ඼Ԋ٥ԎҳσᏰఀৱᇄᏰҡՃኌᓢሬϣঅޟᓺӑܒ෈ఖᇄᅖཎ࡙Ȃ оЅᄇܻഀ࡙ȃາҢޟࣼݲȄ๖ݎᡗҰȂ៫ࡊȶᕕுၥਟഀ࡙ȷᇄȶາҢȷӵᒵᐅᓺ ӑܒϛ௶ӪശଽޟȄ၎ंـ፡ࢥήӖ 10 ໶ᓢሬϣঅቋ঄Ȃѓࢂഀ࡙/ਢਝܒȃቋ঄ȃ ᇄᓢষϣଢ଼ȃҧ፜ႆแȃ༈ሎȃџᎬ࡙ȃᓢሬϣঅྜ೽ȃყਪᓢڥҢᇄ௴ᗊࢇ๊ȃ18 ϯޟາҢ/ቋ঄ȃᅖཎ࡙ȄंـᡗҰ 349 ՝ڧ೤ޱᅖཎᓢሬϣঅޟ݈୛ڷᇄώհΡষ ޟϣଢ଼ᇄቋ঄ȇծϚᅖཎᓢሬϣঅޟഀ࡙ȃԙҏȃྜ೽ȃڥҢᇄᕕڥȄ

Weaver-Meyersᇄ StoltȞ1996ȟ௤ଆМᝦ༈ሎޟ៫ࡊᅖཎ࡙ȃ༈ሎഀ࡙ȃਢਝܒ έޱϞࣺᜰܒȂင፡ࢥϛՙഋंـყਪᓢᏰོȞThe Greater Midwest Research Libraries ConsortiumȟོষყਪᓢཎَȂᕕுଽ࡙ᅖཎȄ၎ंـี౪៫ࡊᅖཎ࡙ᇄ༈ሎഀ࡙ȃਢ ਝܒȃႫၗϣଢ଼ȃҐپٺҢȃҧ፜МӇޟࣺᜰܒȃᄇרंـޟቋ঄ȃҧ፜ޟ߯ցȃП

߯ײڗ݈୛ΡষȃП߯ᕕுМӇȃ঄ு׹ၥ้ӰશࣺᜰȄҏंـ๖፣ԃήȈȞ1ȟ៫ࡊ ᅖཎ࡙ᇄᄂሬ༈ሎഀ࡙ԤٲࣺᜰȄȞ2ȟ៫ࡊᅖཎ࡙ᇄ៫ࡊၥਟԝӇਢਝܒޟࣼݲԤ஼

੨ࣺᜰȄȞ3ȟѫԤ 17%៫ࡊ෈࡟ྥਢԝڗҧ፜ޟМӇȂᄂሬ༈ሎഀ࡙џೝႱกȄȞ4ȟ ٷᐃ༲๎ޱࣼݲȂ࡚ដᓢሬϣঅ༈ሎਢ໢ӵ 8 Ս 12 ЈȂ៫ࡊ࢐џ௥ڧޟȄ

Levene ᇄ PedersenȞ1996ȟܻ 1995 ԑٺҢ୰ڢ፡ࢥݲ፡ࢥᓢሬϣঅٺҢޱᅖཎ

࡙ȂШၶདྷ೉๼ԎҳσᏰᇄߡ޻ՓσᏰყਪᓢࢇ๊ᇄհཾแוȄ፡ࢥ௴Ң 14 ໶ᅖཎ࡙

ࡾ኿Ȃѓࢂ༈ሎഀ࡙ˣҁ֯ҧ፜Ӈኵˣᎌਢܒᇄ։ਢܒˣႫၗၚ୰ᖒ๜ˣᅖཎ࡙ˣ೎

౩ਢ໢ˣ᜹ཎ᝷៉ٺҢᓢሬϣঅ݈୛ˣڥுғጂޟҧ፜Ӈˣቋ঄ˣ᜹ཎпາȞؐӇ 10 ϯȟˣৠܾ߳Ԇˣᓢষ݈୛џுܒˣৠܾڥுˣՌଢ଼Ͻ೩രٺҢȄ፡ࢥ๖ݎᡗҰӵՌ ଢ଼Ͻ೩രޟٺҢȂоདྷ೉๼ԎҳσᏰყਪᓢᅖཎ࡙ശଽȇԙҏޟᅖཎ࡙ΰȂདྷ೉๼Ԏ ҳσᏰڷߡ޻ՓσᏰყਪᓢᅖཎ࡙Ιमȇ೎౩ਢ໢ȂΠএ൐՝഍Ϛᅖཎȇ༈ሎഀ࡙ޟ ഋϷȂߡ޻ՓσᏰ߆າЈኵ࣏ 8.4 ЈȂདྷ೉๼ԎҳσᏰ࣏ 15.4 Јȇҁ֯ؐΡҧ፜ኵ໔Ȃ

࣏ߡ޻ՓσᏰघ 26 ӇȂདྷ೉๼ԎҳσᏰघ 15.69 ӇȄ

2004ԑȂ๼౾ႳԎҳσᏰყਪᓢంҢᓢሬϣঅᆩમڥҢၥਟ৲ȞInterlibrary Loan Internet Accessible Database, ILLiadȟඪټ݈୛Ȅ2006 ԑȂᓢষ፡ࢥٺҢޱᅖཎ࡙Ȃᕣ

၌ٺҢޱ࢐֏௥ڧᓢሬӫհཱིفಛȃ೎౩ਢ໢ޟᅖཎ࡙ȃ༈ሎПԒȃፒӟࠢ፴ȃԝڗ МᝦၥਟޟԤҢܒȄ፡ࢥี౪၎ყਪᓢޟٺҢޱ഍ߨலᅖཎആႆ ILLiad فಛٺҢᓢ ሬϣঅ݈୛Ȃζᅖཎ༈ሎਢ໢ȃፒӟࠢ፴ڷԤҢܒȂശϚᅖཎޟ࢐ӵ೎౩ਢ໢Ȃծζ ѫԤ 5%ޟڧ೤ޱߒҰϚᅖཎȄശӻཎَ൷࢐ӵ PDF ޟࠢ፴ȂԤٲΡᇯ࣏ PDF ޟ఼

඾࡙ϚٗȂϫԤ׽໌ޟު໢ȄᐌᡝٺҢޱޟІᔖ࢐ғ७ޟȂՄиζ൉᠍ٺҢႫυ༈ሎ ޟПԒپᕕڥМᝦၥྛȞNaylor & Wolfe, 2008炸Ȅġ

Atwater-SingerȞ2011ȟବᄇ University of Evansville ໌՗ᓢሬϣঅᅖཎ࡙፡ࢥȂ ցҢᆩၯ୰ڢȂӓԤ 189 ՝ӱ᙭Ȃᐌᡝ៫ࡊཐڗᅖཎծהఖ׽๡Ȃ፡ࢥ๖ݎȞ1ȟყਪ ᓢ֜ԝᓢሬϣঅԙҏȂᅖཎ࡙ 99%ȇȞ2ȟᓢሬϣঅ༈ሎפഀȂ90%ȇȞ3ȟᓢሬϣঅ

༈ሎਪѐғጂȂ98%ȇȞ4ȟᓢষᕣ၌հཾแוȂ92%ȇȞ5ȟᓢষᅾΨڞօȂ95%ȇȞ6ȟ Ⴋυᓢሬϣঅৠܾ༲ቸȂ94%ȇȞ7ȟყਪᓢᆩॲৠܾײڗᓢሬϣঅ݈୛Ȃ85%ȇȞ8ȟ ᓢሬϣঅ፣МৠܾҢ email ༈ሎȂ82%ȇȞ9ȟᓢሬϣঅყਪৠܾ௃ࢺ೽ᘣᇃڥுȂ88%ȇ

Ȟ10ȟᐌᡝᅖཎ࡙Ȃ97%Ȅ၎ԩᓢሬϣঅᅖཎ࡙፡ࢥၶ 2007 ԑ໌؏Ȃծϫሯौ׽๡Ȃ ԃყਪᓢᆩॲϚৠܾײڗᓢሬϣঅ݈୛ȂоЅᓢሬϣঅਪѐҧ፜Ѷఁޟ೽ޣᇄ၄௿݈

୛࡟׽๡Ȅ Ȟ

ȞΡȟ݉ଡ଼ࠣ፵ຠᠧ

ParasuramanȃZeithaml ᇄ Berry ंـ݈୛ࠢ፴౩፣ᇄ SERVQUAL ຟ໔ώڎȂ кौᔖҢӵ݈୛ຟᠦᇄ׽໌Ȅ݈୛ࠢ፴྅܈ܪຫӰՄຟᠦ֨ᜲȂ݈୛ࠢ፴࢐ก໔༈ሎ ޟ݈୛ಒӫ៫ࡊ෈ఖޟแ࡙Ȃ༈ሎԤࠢ፴݈୛ཎڨоΙमܒஅᙃಒӫ៫ࡊޟ෈ఖȄ ParasuramanȃZeithaml ᇄ BerryȞ1985ȟആႆᄇሚ՗ȃ߬Ңњȃ߳ᓎᇄӆϭཾѲᆍ݈

୛ཾΡষ໌՗ฐᘈღᡝ೤ፙȂоЅӵ௤ષܒंـஅᙃΰี৤݈୛ࠢ፴዁ԒȄࠢ፴Ȃ߽

៫ࡊӵ݈୛ਢࣼڗ෈࡟݈୛ᇄཐޣ݈୛ޟဣ৯ޟПөᇄೣ዁ޟђ૖Ȅंـആႆฐᘈღ ᡝ೤ፙȂҥ៫ࡊࣼڗ݈୛ࠢ፴ޟҏ፴ᇄӰશלԙ዁ԒȂ௃Ϛӣ݈୛៫ࡊຟᠦ݈୛ࠢ፴ ޟ ኿ ྥ Ȃᘪ ઽ ࣏ 10 ᜸ ݈ ୛ ࠢ፴ ؚ ۡ ӰશȂ ѓ ࢂ џᎬ ܒ Ȟ reliability ȟ ȃ Іᔖ ܒ Ȟresponsivenessȟȃ૖ΨȞcompetenceȟȃџ௥ߖܒȞaccessȟȃᙄᇼܒȞcourtesyȟȃ

ྜ೽Ȟcommunicationȟȃ߬ҢܒȞcredibilityȟȃԊӒܒȞsecurityȟȃᕣ၌Ȟunderstandingȟȃ ԤלܒȞtangibleȟȄӵԪ዁ԒϛȂȶཐޣ݈୛ࠢ፴ȷ߽៫ࡊޟ෈ఖ݈୛ᇄཐޣ݈୛ޟ ШၶȄ

ParasuramanȃZeithaml ᇄ BerryȞ1988ȟ໌Ι؏ंـоЅ१ཱིۡဎȂ஠নԤ݈୛

ࠢ፴ޟΪσᄺ७ᕻ෵ᐌӫ࣏џᎬܒȞreliabilityȟȃІᔖܒȞresponsivenessȟȃጂᄂܒ ȞassuranceȟȃᜰᛄܒȞempathyȟȃԤלܒȞtangiblesȟϤσᄺ७Ȃѓ֤ 22 এຟե

໶ҬȂٮඪю݈୛ࠢ፴ຟ໔ώڎ—ȶSERVQUAL ݈୛ࠢ፴໔ߒȷȄȶџᎬܒȷᄺ७

࣏фߒџ߬ӈӴᇄғጂӴஈ՗ܚܛᒛ݈୛Ϟ૖ΨȇȶІᔖܒȷᄺ७фߒষώڞօ៫ࡊ ᇄඪټ։ਢ݈୛Ϟཎ᜹ȇȶጂᄂܒȷᄺ७фߒষώޟޣᜋȃᙄᇼȂоЅ༈ႀ߬ӈᇄ߬

ЖϞ૖Ψȇȶᜰᛄܒȷᄺ७фߒᄇ៫ࡊޟᜰЖЅএտྱ៫ȇȶԤלܒȷᄺ७ࠌфߒᄂ ሬޟ೩ࢊȃ೩രȃষώоЅ൬ᡝྜ೽ϞѴᇼȄSERVQUAL џоڞօႭ୵ཾᇄ݈୛ཾ

ຟᠦ៫ࡊ෈ఖᇄᄇ݈୛ࠢ፴ޟࣼݲȂζሯौင౩Ρᜰᛄᇄ௴ڥ׽๡݈୛ࠢ፴ޟ՗ଢ଼Ȅ NiteckiȞ1996ȟ஠ PZB SERVQUAL ώڎᔖҢӵყਪᓢࣨȂ௤ଆᏰ೚ყਪᓢޟ݈

୛ࠢ፴Ȃஅܻ݈୛ࠢ፴࢐៫ࡊ෈ఖᇄཐޣ݈୛Ϟ໢ޟ৯տȂޢ௥ᔖҢ SERVQUAL ώ ڎоຟᠦ୤Ճ݈୛ȃᓢሬϣঅᇄࡾۡ୤ՃਪȄծ࢐ SERVQUAL ώڎᎌӫܻᕊցᐠᄺȂ ܒ፴ᇄყਪᓢϚӣȂϚᎌӫޢ௥ᔖҢӵყਪᓢ݈୛ຟᠦȂሯौᙽϽ፡ᐌंـȄ

छ୽ंـყਪᓢᏰོȞAssociation of Research LibrariesȟᔖҢ PZB SERVQUAL ώڎंॏ LibQual+፡ࢥຟ໔ߒȂҥ Texas A&M σᏰყਪᓢᇄڏтყਪᓢӫհᔖҢ SERVQUALώڎȂ଩ӫყਪᓢሯؑȂंีყਪᓢ݈୛ࠢ፴ຟᠦώڎȄLibQual+፡ࢥ ຟ໔ߒొᇐყਪᓢ࢐ӴПȃၥଉ௡ڙȃ݈୛ޟኇ៪έᄺ७ᇄ 22 ࡾ኿ȄLibQual+፡ࢥ ޟҬޟ࢐ඪټყਪᓢ݈୛ᓺ፴МϽȃڞօყਪᓢᕣ၌ٺҢޱᄇܻყਪᓢ݈୛ࠢ፴ޟ෈

ఖȃߝ෈Ԥفಛԝ໱ᇄ၌ភٺҢޱޟӱ㕞ȃඪټყਪᓢᇄڏтყਪᓢຟᠦޟШၶȃጂ ᇯყਪᓢശٹᄂ୛ȄLibQual+፡ࢥ௴Ңᆩၯ୰ڢ፡ࢥȂڞօყਪᓢຟᠦᇄ՗᎛ყਪᓢȄ ҬࠉӒжࣨԤ 1,200 ܚყਪᓢ୤ᇄΟ LibQUAL+፡ࢥ՗ӖȞAssociation of Research Libraries, 2015ȟȄ

ή

ήȃःفРݳ

ȞΚȟःف೪ॏ

ҏ፣МंـҬޟѓࢂȞ1ȟ௤ଆᓢሬϣঅ݈୛ࠢ፴ޟؚۡӰશᇄຟᠦࡾ኿ȂȞ2ȟ

௤ଆσᏰఀৱᇄंـҡٺҢᓢሬϣঅޟၥଉሯؑȂȞ3ȟ௤ଆσᏰఀৱᇄंـҡᓢሬϣ অ݈୛ҧ፜ᇄٺҢငᡛȂȞ4ȟ௤ଆσᏰఀৱᇄंـҡᄇᓢሬϣঅ݈୛ٺҢᅖཎ࡙ᇄቋ

঄Ȅҏंـ௴Ңฐᘈღᡝ೤ፙݲȂᗜ፜σᏰᓢሬϣঅ݈୛ٺҢޟఀৱᇄंـҡȂоЅ σᏰყਪᓢ॒೰ᓢሬӫհᓢষ୤ᇄ೤ፙȂоᇔ໱ఀৱᇄंـҡᓢሬϣঅ݈୛ၥଉሯؑȃ ٺҢငᡛȄஅܻৱҡڧกޱᄇᓢሬϣঅ݈୛ࣼݲȂᘪઽኇ៪ᓢሬϣঅ݈୛ࠢ፴ӰશȄ ҏंـጒ൜оσᏰყਪᓢᓢሬϣঅٺҢޟఀৱᇄंـҡ࣏кȂٮ३ܻ୽ϱᓢሬϣঅ݈

୛Ȅ

ҏंـкौ௤ષኇ៪ᓢሬϣঅ݈୛ࠢ፴ӰશȂᙤҥᢎᄆσᏰఀৱᇄंـҡٺҢᓢ ሬϣঅ݈୛ငᡛȂоЅٺҢޱᇄᓢষடড়ଆ፣Մᕕमᓢሬϣঅ݈୛ࠢ፴ؚۡӰશȄఀ

ৱᇄंـҡོӰώհӈ୛௑ცՄԤϚӣޟᓢሬϣঅٺҢ௑לȂܚоᙤฐᘈღᡝ೤ፙᇔ

໱ٺҢޱޟώհӈ୛ȃٺҢଢ଼ᐠȃҧ፜ᓢሬϣঅ݈୛ȃٺҢ݈୛ᇄᐣแȃٺҢࡣᅖཎ

࡙ᇄቋ঄้ٺҢငᡛȄҏंـ୤Ճ݈୛ࠢ፴౩፣ᇄࣺᜰМᝦȂඪټᓢሬϣঅ݈୛ࠢ፴

ࡾ኿૩ਰȂᗜ፜ఀৱᇄंـҡоڏᓢሬϣঅٺҢငᡛȂᄇܻ݈୛ҏ፴ඪюࣼݲȂՄײ

൶ᓢሬϣঅ݈୛ؚۡӰશᇄࣺᜰࡾ኿Ȅ݈୛ࠢ፴߽ٺҢޱ෈ఖ݈୛ᇄཐޣ݈୛ဣ৯Ȃ оᕣ၌ٺҢޱᄇᓺي݈୛ޟࣼݲȂоЅᄇܻϚಒ෈ఖޟ݈୛ᒗؑ׽໌࡚ដȄٺҢޱ݈

୛ࠢ፴ຟᠦоᜌᄂᓢሬϣঅ݈୛ޟቋ঄Ȃҏंـ࢜ᄺყ୤َყ 1Ȅ

ၥଉሯؑ

1. ώհӈ୛

2. ٺҢଢ଼ᐠ

ٺҢငᡛ

1.ҧ፜ᓢሬϣঅ 2.ٺҢ݈୛ᆍ᜸

3.ᓢሬϣঅٺҢᐣแ

ٺҢ๖ݎ

1. ᅖཎ࡙

2. ٺҢࡣቋ঄

݈୛ࠢ፴Ӱશġ

ყ 1 ᓢሬϣঅ݈୛ٺҢငᡛᇄ݈୛ࠢ፴ंـ࢜ᄺყ

ȞΡȟःفᄃࢋ

ҏंـᖞ՗έൟฐᘈღᡝ೤ፙȂ೤ፙᄇຫ௴ҳཎڥኺПݲȂо୽ҳࢇݽσᏰყਪ ᓢٺҢޱ࣏кȄᗜ፜ࢇݽσᏰႆўΙԑٺҢႆᓢሬϣঅ݈୛ޟఀৱᇄंـҡ୤ёΠൟ ฐᘈღᡝ೤ፙȄฐᘈღᡝ೤ፙᄇຫনҏ፜ࢇσყਪᓢඪټўԑଽ࡙ٺҢᓢሬϣঅޟՂ ৱᇄंـҡӪ൐Ȃծҥܻਖ਼Ѕ˨এΡၥਟ߳៖ݲ˩ȂყਪᓢϚ߯ඪټȄငၚ୰ၶଽٺ ҢৱҡӻپՌМᏰ଱ȃѴᇭᏰ଱ȃޥོऋᏰ଱Ȅंـޱ௴ҢҳཎܪኺПԒȂᙤο࿬ၚ

୰ٮ໌՗ᗜ፜ȂശࡣᕕுϤ՝ఀৱॶ޻୤ёฐᘈღᡝ೤ፙȄंـҡڧ೤ޱپྛ࣏ӵࢇ

σҺࢺ Facebook Ѣ༓оЅंـޱώհޟفܚȂՄᗜ፜୤ᇄޱȄᓢষڧ೤ޱپྛࠌ࢐

୤Ճˬ2013 ԑ NDDS ٺҢಛॎЅ݈୛ᕼਝൢ֙˭Ȃᒵᐅר୽ᓢሬϣঅӫհၶࣀ៚о ЅԤкᚠ੫Փყਪᓢޟᓢሬϣঅкӈᇄၥ౏ᓢষȂ໌՗ᗜ፜ȄӓԤ୽ҳࢇݽσᏰȃ୽

ҳᇃᢊσᏰȃ୽ҳᇃᢊৱጒσᏰȃሄϦσᏰЅ୽ҳᇃᢊᡝىσᏰϤਮᓢষ୤ёȄ кࡻΡ࣏ंـޱȂᄂࢊ؏᡽ԃήȈ1. ጂۡҬޟ೩ॎฐᘈღᡝ೤ፙដᚠȇ2. ᒵᐅᇄ Ѣ༓୤ᇄޱȂᗜ፜୽ҳࢇݽσᏰٺҢႆᓢሬϣঅ݈୛ޟఀৱᇄंـҡȂᇄσᏰყਪᓢ ᓢሬϣঅޟၥ౏ᓢষȇ3. Ԋ௶ฐᘈღᡝ೤ፙൟӴȇ4. ี৤೤ፙࡾЕȂጡᇧฐᘈღᡝ೤

ፙଆ፣ᚠᆪȇ5. ໌՗έൟฐᘈღᡝ೤ፙȇ6. ཊᐌᇄϷݙฐᘈღᡝ೤ፙၥਟȂ஠έൟฐ ᘈღᡝ೤ፙϱৠୈԙकᓃȄंـޱ௃೤ፙकᓃϛϷݙਯЖ྅܈Ȃ஠ၥਟᘪ᜸Ȃٮᐌ౩

୤ᇄޱᄇᓢሬϣঅ݈୛ࠢ፴ؚۡӰશଆ፣ޟཎَȂശࡣᆣӫϷݙᐌ౩ԙᓢሬϣঅ݈୛

ࠢ፴዁ԒȄ

ҏंـցҢฐᘈღᡝ೤ፙݲȂᇔ໱ᓢሬϣঅ݈୛ٺҢငᡛᇄี৤ᓢሬϣঅ݈୛ࠢ

፴ӰશȂ௤ـٺҢޱޟώհӈ୛ȃٺҢଢ଼ᐠȃҧ፜ᓢሬϣঅفಛငᡛȃᕕுᓢሬϣঅ ყਪၥਟȃᓢሬϣঅٺҢᅖཎ࡙ᇄቋ঄Ȅฐᘈღᡝ೤ፙσᆪѓࢂήӖΞ໶ដᚠȈ

1. ፜ௌፙΙፙႆўΙԑٺҢყਪᓢᓢሬϣঅ݈୛ޟငᡛȉٺҢҬޟ࣏դȉ 2. ௌԃդҧ፜ᓢሬϣঅ݈୛ȉԃդٺҢᓢሬϣঅفಛȉ࢐֏П߯ԁҢȉ 3. ௌᄇܻᓢሬϣঅޟყਪϣঅ݈୛࢐֏ᅖཎȉ

4. ௌᄇܻᓢሬϣঅޟ፣МፒӟᇄႫυ༈ሎ࢐֏ᅖཎȉ

5. ௌᄇܻᓢሬϣঅ݈୛ޟഀ࡙࢐֏ᅖཎȉ࣏դᅖཎȉ࣏դϚᅖཎȉ 6. ௌٺҢᓢሬϣঅ݈୛࢐֏пາȉາҢ࢐֏ӫ౩ȉ

7. ᓢሬϣঅ݈୛ฒݲඪټਢȂོײդᆍПԒ෇фȉ

8. ყਪᓢᓢሬϣঅ݈୛࢐֏ᅖٗௌޟሯؑȉᄇௌ࢐֏Ԥቋ঄ȉԤդቋ঄ȉ

9. ௌᄇܻყਪᓢᓢሬϣঅ݈୛ࠢ፴ࡾ኿ᇄቋ঄Ԥդࣼݲȉ፜୤Ճܚߣ఼൐ȉ࢐֏

ӣཎέᄺ७ȉ࢐֏ӣཎ೻ٲࡾ኿Ȅ Ȟ

Ȟήȟฑᘉყᡞ೥ፚ୥ᇅ޲

ҏंـӵ 2015 ԑ 2 Т໢ᖞ՗έൟฐᘈღᡝ೤ፙȂᗜ፜ఀৱȃंـҡᇄᓢষ୤ёȄ

ఀৱฐᘈღᡝ೤ፙൟᗜ፜୽ҳࢇݽσᏰޟ 5 ՝ϚӣفܚޟఀৱȂंـҡൟᗜ፜୽ҳࢇ

ݽσᏰޟ 6 ՝ϚӣفܚޟᆈρҡᇄിρҡȇѪΙൟᗜ፜ 5 ܚσᏰყਪᓢޟ 5 ՝ᓢষȂ Өൟԩ୤ᇄޱஅҏၥਟԃߒ 1Ȅ16 ՝୤ᇄޱȂ13 ՝τܒȂ3 ՝ظܒȇᙛᆎП७Ȃఀ௲ 1ΡȂ୙ఀ௲ 3 Ρȃօ౩ఀ௲ 1 Ρȃിρҡ 3 Ρȃᆈρҡ 3 ΡȂᓢষ 5 ΡȄ

ߒ 1

ฐᘈღᡝ೤ፙ୤ᇄޱஅҏၥਟ

ጡဴ ܒտ فܚӪᆎᙛᆎ

಑ 1 ൟฐᘈღᡝ೤ፙ

A1 τ ϛ୽МᏰف୙ఀ௲

A2 τ ़୽ᇭМᏰفఀ௲

A3 ظ ۠ఀंـܚ୙ఀ௲

A4 τ ऋ׬ᆓ౩ᇄසኋ଒౰ंـܚօ౩ఀ௲

A5 τ ़୽ᇭМᏰف୙ఀ௲

Ȟ៉ήॲȟ

ߒ 1Ȟ៉ȟ

ጡဴ ܒտ فܚӪᆎᙛᆎ

಑ 2 ൟฐᘈღᡝ೤ፙ

B1 τ ყਪၥଉᇄᔬਰᏰंـܚിρੲѲԑ઻

B2 τ ყਪၥଉᇄᔬਰᏰंـܚᆈρੲΠԑ઻

B3 ظ ޥོᏰंـܚിρੲέԑ઻

B4 τ ޥོώհंـܚᆈρੲέԑ઻

B5 ظ ҕఊंـܚിρੲϤԑ઻

B6 τ ყਪၥଉᇄᔬਰᏰंـܚᆈρੲΙԑ઻

಑ 3 ൟฐᘈღᡝ೤ፙ

C1 τ ᇃᢊσᏰყਪᓢಢߝ

C2 τ ᇃᢊৱጒσᏰყਪᓢಢߝ

C3 τ ሄϦσᏰყਪᓢಢষ

C4 τ ࢇݽσᏰყਪᓢಢߝ

C5 τ ᡝىσᏰყਪᓢಢߝ

ߒ 2

ฐᘈღᡝ೤ፙԙষಛॎߒ ൟԩ

໶Ҭ ಑ 1 ൟ ಑ 2 ൟ ಑ 3 ൟ Ρኵ ԻϷШ

ܒտ ظ 1 2 0 3 27.0%

τ 4 4 5 13 73.0%

ᙛᆎ

ఀ௲ 1 0 0 1 6.3%

୙ఀ௲ 3 0 0 3 18.6%

օ౩ఀ௲ 1 0 0 1 6.3%

ിρҡ 0 3 0 3 18.6%

ंـҡ 0 3 0 3 18.6%

ᓢষ 0 0 5 5 31.3%

ᖂॎΡኵ 5 6 5 16 100.0%

ຝȈN=16

ѳ

ѳȃτᏱఁ৲ᇅःفҢᓣርϤআ݉ଡ଼ٻңစᡜ

ҏМٷᐃฐᘈღᡝ೤ፙȂ௤ଆσᏰఀৱᇄंـҡᓢሬϣঅ݈୛ٺҢ՗࣏Ȅ୽ҳࢇ

ݽσᏰყਪᓢᓢሬϣঅ݈୛кौо NDDS Ӓ୽Мᝦ༈ሎ݈୛࣏кȂڏтۦԤѕΙୢ

ყਪၥྛ݈୛ҁᇃфঅфᗙȃၮਮঅਪᜌȂٮҐඪټ RapidILL ݈୛Ȅंـޱ໠ۖ໌

՗ฐᘈღᡝ೤ፙਢȂॶӑөڧ೤ޱᇳ݂ंـ߽оٺҢ NDDS Ӓ୽Мᝦ༈ሎ݈୛࣏к

ौଆ፣ጒ൜Ȅڧ೤ޱᓢሬϣঅ݈୛ٺҢငᡛџϷϲП७ങक़ȈٺҢޱώհӈ୛ᇄᓢሬ ϣঅٺҢଢ଼ᐠȃᓢሬϣঅ݈୛ٺҢᜰᗤٱӇȃᓢሬϣঅ݈୛ҧ፜ᇄفಛཪ൶ȃᓢሬϣ অ݈୛ٺҢᅖཎ࡙ȃᓢሬϣঅ݈୛ቋ঄ȃᓢষᄇܻٺҢޱޟᢎᄆȄശࡣᘪઽσᏰఀৱ ᇄंـҡᓢሬϣঅٺҢ՗࣏੫኉Ȅ

Ȟ

ȞΚȟϏձӉଡ଼ᇅٻң୞ᐡ 1. ڧ೤ޱώհӈ୛

ڧ೤ఀৱσӻငலٺҢᓢሬϣঅ݈୛Ȃӻ࣏МᏰȃఀىᇄᆓ౩ᏰऋޟఀৱȂ тঈޟఀᏰᇄंـࣀଢ଼ၶࣀ៚Ȅтঈंـӈ୛ӻ࣏ΡМᏰȃఀىᇄᆓ౩Ȃंـк ᚠӻϯȂѓࢂ़୽ᇄछ୽౪фᔛቑȃবфၑᅈڐࡡѬȃӟ࡙۠ఀȃՌഖ੿ωࡆޟ ᇭِᏰಬȃМϽഺཎ౰ཾᇄിސᓢ᛺೚՗᎛Ȅтঈޟώհӈ୛кौ࣏ఀᏰȃंـȃ ᇄ౰ཾӫհȄ

ڧ೤ंـҡώհӈ୛࣏Ᏸಬȃंـᇄᐊӈंـօ౩Ȃϲ՝ंـҡкौᔓօఀ

ৱंـȃിᆈρ፞แंಬȃᇄእቸᏰ՝፣МȄԤέ՝ᐊӈఀৱंـօ౩ȂԤέ՝

እቸᏰ՝፣МȄ 2. ᓢሬϣঅٺҢଢ଼ᐠ

ڧ೤ఀৱσӻငலٺҢᓢሬϣঅ݈୛ȂٺҢଢ଼ᐠӻ࣏ୈंـȂஈ՗ऋ׬ഋॎ

หܖ࢐ྥരҧ፜ॎหȄέ՝ఀৱٺҢᓢሬϣঅ݈୛Ҭޟ࣏ंـॎหȂΙ՝ఀৱ࣏

ྥരҧ፜ॎหȂΙ՝࣏እቸ፣МȄఀৱٺҢᓢሬϣঅҬޟоंـሯ࣏ؑкȄڧ೤

ंـҡҧ፜ᓢሬϣঅкौҬޟ࣏እቸᏰ՝፣МܖॎหਪȂζԤᐊӈఀৱօ౩ᔓօ Ղৱҧ፜ᓢሬϣঅȄΠ՝ंـҡ࣏እቸᆈρ፣МˣΙ՝እቸ፞ஆൢ֙ˣέ՝ंـ ҡ࣏ᔓօఀৱୈंـॎหȄ

ࢇσყਪᓢඪټӒਮఀৱؐԑ 1,000 ϯᓢሬϣঅ၄օາҢȂϚ፣࢐ყਪঅᎧ ܖ࢐෈ѐ፣МፒӟȂ഍џҧ፜၄օȂΙ՝ఀৱፙڗӰ࣏ 1,000 ϯ၄օՄቨ஼ٺҢ ᓢሬϣঅ݈୛ཎ᜹Ȅ

ȞΡȟᓣርϤআ݉ଡ଼ٻңᜱᗥٲӈ

ฐᘈღᡝ೤ፙၚ୰ڧ೤ޱႆўΙԑᓢሬϣঅٺҢငᡛհ࣏ᜰᗤंـٱӇȂѓࢂᓢ ሬϣঅ݈୛᜸࠮ᇄٺҢ݈୛ᓜԩȂ୤َߒ 3Ȅ

ߒ 3

ڧ೤ޱၥଉሯؑᇄᓢሬϣঅҧ፜ငᡛ ڧ೤ޱ ώհӈ୛ ᓢሬϣঅ

ٺҢଢ଼ᐠ

ᓢሬϣঅ

ᜰᗤٱӇ ᓢሬϣঅҧ፜

A1 ఀᏰȃंـ ஈ՗ऋ׬ഋॎ

ห

(1)ٺҢყਪϣঅ (2)ўԑ 2 ԩȂ௃ࠉ 5 ԩ

(1)ՌϏҧ፜

(2)ӑࢥᇃσᖒӫҬᓃ (3)ӔҢ NDDS فಛ A2 ఀᏰȃंـ ஈ՗ऋ׬ഋॎ

ห

(1)ٺҢყਪϣঅ (2)1ԑ 5 ԩ

օ౩ҧ፜

A3 ఀᏰȃंـ ቸ፣М ӰᏰਮ၄օ

(1)ٺҢყਪϣঅ (2)ЍҢᓢሬϣঅ݈୛

ᓢষф࣏ҧ፜

A4 ఀᏰȃंـ

౰ཾӫհ

ҧ፜ऋ׬ഋॎ

ห

(1)ٺҢყਪϣঅ࣏кȂ

෈ѐፒӟ࣏ሄ (2)1ԑ 7-8 ԩ

(1)ՌϏҧ፜

(2)ٺҢ NDDS فಛ (3)ڎԤᓢӫடཾଋጛȂ

ծཐ஝ጆٺҢ֨ᜲ

A5 ఀᏰȃंـ ஈ՗ऋ׬ഋॎ

ห

(1)1/3Ңყਪϣঅȃ2/3 ҢᓢӫМᝦፒӟ (2)1ԑ 3-5 ԩ

օ౩ҧ፜

B1 Ᏸಬȃंـ ෈ґൢ֙ (1)ٺҢყਪϣঅ (2)1ԑ 1 ԩ

(1)ՌϏҧ፜

(2)ٺҢ NDDS فಛ B2 Ᏸಬȃंـ

ंـօ౩

ቸᆈρ፣М (1)ٺҢყਪϣঅ (2)1ԑ 1 ԩ

(1)ՌϏҧ፜

(2)ཐ஝ጆٺҢ֨ᜲ

B3 Ᏸಬȃंـ ቸᆈρ፣М (1)ٺҢყਪϣঅ (2)ўԑҐҢ

ᓢষф࣏ҧ፜

B4 Ᏸಬȃंـ

ंـօ౩

ᐊӈंـօ౩ (1)ٺҢᓢӫМᝦፒӟ (2)ўԑ 2 ԩȃ௃ࠉ 5 ԩ

(1)ӈօ౩фఀৱҧ፜

(2)ӑࢥᖒӫҬᓃ (3)ӔҢ NDDS فಛ B5 Ᏸಬȃंـ

ंـօ౩

ᐊӈंـօ౩ (1)ٺҢᓢӫМᝦፒӟ (2)1ԑ 3-4 ԩ

(1)ӈօ౩фఀৱҧ፜

(2)ٺҢ NDDSȂϚಬᄛ Ң

(3)ཐ஝ጆٺҢ֨ᜲ

B6 Ᏸಬȃंـ օ౩

ᐊӈंـօ౩ (1)ٺҢᓢӫМᝦፒӟ (2)1ԑ 1 ԩ

ᐊӈօ౩фఀৱҧ፜

1. ٺҢᓢሬϣঅ݈୛ᆍ᜸

ࢇσყਪᓢᓢሬϣঅкौആႆȶӒ୽Мᝦ༈ሎ݈୛فಛȷҧ፜ȂϷ࣏ყਪϣ অڷМᝦፒӟΠσ໶ȄѲ՝ఀৱоҧ፜ყਪϣঅ࣏кȂΙ՝ఀৱоᓢሬ෈ѐ፣М

ፒӟ࣏кȇԤٲҧ፜ϛМਪѐϣঅȂԤٲ࢐़МਪѐȄέ՝ंـҡоყਪϣঅ࣏

кȇέ՝оᓢሬ෈ѐ፣Мፒӟ࣏кȂиᐊӈंـօ౩ᔓօఀৱҧ፜Ȅ ךѐԃҔКၨӭǴ೿ࢂаറނᓔ္य़ߕ೛ޑკਜᓔǴਜၟයт೿ԖǴό ၸεӭࢂਜǴයтޑ೿ࢂКၨΦޑǴεऊࢂ 1988 ԃޑЎ᝘Ǵ܌а೿ࢂፄ ӑޑǶȐA4:1, 30-32ȑ

ყਪᓢᓢሬϣঅҧ፜άϷ୽ϱᇄ୽ѴᓢሬϣঅȂڧ೤ఀৱӒ഍ҧ፜୽ϱᓢሬ ϣঅȂѫԤΙ՝ఀৱ୽ѴڥுിρᏰ՝Ȃ௃छ୽ငᡛٺҢ୽ѴᓢሬϣঅȄఀৱᆎ ᢚөყਪᓢҧ፜ᓢሬϣঅՄᕕு᚞Ѵ݈୛Ȃყਪᓢବᄇ೻՝ఀৱҧ፜୽Ѵᓢሬϣ অყਪȂٱࡣ໌՗௴ᗊ݈୛Ȃᄂ፺ȶሯؑᏲө௴ᗊȷȞDemand Driven AcquisitionȟȄ

೻໶ӰᓢሬϣঅሯؑՄЕଔޟሯؑᏲө௴ᗊٱӇȂхఀৱᆎᢚϚϐȄ!

ჹǴόၸࢂၟ୯Ѧব΋܌εᏢԖᗺב૶ΑǴՠࢂ൩᝺ளᇥԖᗺഞྠǴࡕ

ٰ൩КၨϿҔǴٗѐԃࢂӢࣁሡाፕЎ໣ޑ္य़΋ጇЎകǴٗך൩ѐၟ

ᏢਠᖱǴᏢਠ൩ᇥёаᔅգ଺ᓔሞӝբǴٗϐࡕёаӆᖼວ೭ҁਜǴӢ ࣁკਜᓔΨሡा೭ҁਜǴ܌а൩ࡐӳǶȐA3:1, 53-56ȑ

2. ٺҢ݈୛ᓜ౥

Ԥᜰڧ೤ఀৱٺҢᓢሬϣঅ௑לȂఀৱོၼҢ၄օ෡ٺҢᓢሬϣঅ݈୛Ȃծ

ႆўΙԑҧ፜ᓢሬϣঅԩኵ෵ЍȄႆўΙԑٺҢ௑לԤȈΜԩڗΤԩоΰȂϤԩ оΰȂέڗϤԩȂܖശЍޟΙԑζԤΠԩޟٺҢငᡛϚ้ȄծԤέ՝ఀৱߒҰϬ ԑШўԑٺҢᓢሬϣঅ݈୛ԩኵ෵ЍȄ

೭൳ԃ೿ࢂ΋ԃৡόӭΟډϖԛǶȐA5:1, 74ȑ

ᔈ၀Ԗϖԛа΢ǴӢࣁᆵεکৣεԖϕඁǴך൩КၨؒԖٗঁሡ؃Ǵё

ࢂа߻ޑሡ؃ໆ೿཮ԖΜҁа΢ǶȐA2:1, 42ȑ

ंـҡٺҢᓢሬϣঅᓜ౥ၶЍȄႆўΙԑϛȂڧ೤ंـҡٺҢᓢሬϣঅޟᓜ

౥ȈႭԩȃΙԩȃΠՍέԩȃϲԩϚ้Ȃڏϛޟϲԩ࢐ंـօ౩ᔓՂৱঅਪȄࣺ

ၶఀৱޟٺҢᓜ౥ȂंـҡٺҢԩኵ࢐ᆗၶճޟȂӰ࣏тঈོആႆყਪᓢϛڏт Ϛሯпາޟ݈୛پঅڗܚሯၥਟȂܖ࢐ޢ௥ࠉ܁ӨყਪᓢٺҢᓢᙠȄᘪઽՄِȂ

ंـҡٺҢԩኵၶఀৱЍȄ

ךᔅ௲ৣҔޑεӭ೿ࢂЎ᝘໺ሀǴӢࣁ௲ৣჹයтፕЎޑሡ؃Кၨ

εǶ...ৡόӭ΋ঁᏢය೿ाҔډٿǵΟԛǶȐB4:1, 38, 39ȑ

ᓢሬϣঅᖒ࿗݈୛ቨӻζኇ៪ৱҡҧ፜໔෵ЍȄఀৱፙڗᓢሬϣঅҧ፜෵Ѝ ΟȂনӰԤ೨ӻȂॶӑ࢐ࢇσ୤ёѕΙୢఀᏰၥྛҁᇃȂඪټфঅфᗙ݈୛ȇԤ ٲఀৱོҢၮਮყਪϣঅȃᇄৱσყਪᓢᖒӫ݈୛অਪȇܖ፜ᇃσंـҡঅᇃσ ყਪȂ೻έএনӰഅԙᄇᓢӫኵ໔෵ЍȄఀৱፙڗᇃσᇄৱσԤϣඏᖒ࿗ޢ௥ў অၶП߯Ȃζഅԙ෵Ѝҧ፜ᓢሬϣঅȄ

ఀৱᇄंـҡᓢሬϣঅޟҬޟкौоंـሯ࣏ؑкȂѓࢂஈ՗ऋ׬ഋंـॎ

หȂእቸിᆈρ፣МޟሯؑȂོ֯ٺҢڗᓢሬϣঅȄծंـҡԤ೨ӻ࢐࣏ᐊӈօ ౩ȂఀৱᇄंـҡٺҢᓢሬϣঅ݈୛௑לϚӣȂఀৱШंـҡӻٺҢᓢሬϣঅȂ ԤٲՌ՗ҧ፜ȂԤٲఀৱҥօ౩ڞօҧ፜Ȅࢇσყਪᓢ၄օఀৱؐᏰԑ 1,000 ϯȂ ჂᓾఀৱӻٺҢȂٺҢԩኵၶंـҡ࣏ӻȄंـҡଶΟٺҢᓢሬϣঅϞѴȂζོ

ആႆၮਮঅਪᜌܖ࢐ڏтϚҢпາޟ݈୛ȇՄӵҧ፜ᓢሬϣঅޟᆍ᜸ΰȂఀৱӻ ҧ፜ყਪϣঅȂՄंـҡӻҧ፜МᝦፒӟȄ

Ȟ

ȞήȟҨ፝ᓣርϤআقಜစᡜ

ࢇσᓢሬϣঅ݈୛ҧ፜ӻјആႆӒ୽Мᝦ༈ሎ݈୛ȞNDDSȟȂٺҢޱӵفಛΰ ࢥၚᇄҧ፜Ȃ࢈௤ଆٺҢޱԃդҧ፜ᓢሬϣঅ݈୛ȂԃդٺҢᓢሬϣঅفಛȂ࢐֏П

߯ԁҢȉоЅցҢفಛޟႆแȄ 1. ՌϏܖф౩ҧ፜݈୛

Π՝ఀৱՌϏҧ፜ᓢሬϣঅȂΠ՝ఀৱആႆօ౩ҧ፜ȂΙ՝፜ᓢষڞօȄఀ

ৱषႄڗ֨ᜲਢȂོөᓢষඪюᅸ୰ȂζԤఀৱོ፜ӵڏтᏰਮ൷Ᏸޟंـҡᔓ ԔঅਪȂ೻ኺᕕுঅਪޟ෈३ζၶߝȄԤٲఀৱҥօ౩ᔓօҧ፜ᓢሬϣঅᇄ਌ӱ ҧ፜ၥਟȂܚоϚዣொᓢሬϣঅفಛȄఀৱҧ፜ᓢሬϣঅ֯ആႆفಛᇄᆩॲȂၶ Ѝᇄᓢষ௥ញȂѫԤΙ՝ఀৱӰ࣏ϚዣொᓢሬϣঅفಛȂՄ҈Ⴋၗ፜ᓢষڞօȄ

ךࢂԾρೀ౛Ƕ൩ࢂ΢ᆛǴӧᆛၡ΢ҙፎǶȐA1:2, 9ȑ

೿ࢂࣴزғᔅך׋ǴӢࣁࣴزғ೿଺ளࡐӳǴךΨࡐགᖴᏢਠԖ೭ኬޑ

୍ܺǶȐA5:2, 55ȑ

Ϥ՝ڧ೤ंـҡՌϏҧ፜ᓢሬϣঅ݈୛ȂѫԤΙ՝ആႆყਪᓢষҧ፜Ȃσ഍

࢐ആႆ NDDS فಛҧ፜ȄԤΙ՝ंـҡҧ፜ၮਮყਪϣঅਢོആႆᓢষ݈୛Ȅं

ـҡၶЍ௥ញᓢষ݈୛Ȃծԃݎആႆᓢষ݈୛Ȃ഍ཐڗᓢষ݈୛࡞ԁȄ ךᔈ၀ࢂؒԖޔௗԾρ٬Ҕ೭ঁس಍ǴӢࣁךॷޑ೿ࢂޔௗፎᓔ঩ೀ౛Ǵ

܌аךᔈ၀ࢂؒԖޔௗ٬Ҕၸ೭ঁس಍ǶȐB3:2, 25-26ȑ

ך೿ࢂޔௗ΢Ȑس಍ȑǴךॺӧᒤϦ࠻ؒԖٗኬᗋາѐפᓔ঩Ǵգ൩Ծ ρள཮ǶȐB4:2, 31ȑ

2. ᓢሬϣঅҧ፜ႆแ

ఀৱҧ፜ᓢሬϣঅႆแȂོӑՍყਪᓢᖒӫҬᓃϛўࢥၚܚሯޟᓢᙠӵ঺Ι ܚყਪᓢȂоጂۡौҧ፜঺ܚყਪᓢϞࡣӔ໌Σ NDDS فಛϛඪюҧ፜ȄΙ՝ఀ

ৱඪюӵᏰਮޟᓢᙠҬᓃײϚڗܚሯၥྛਢȂהఖޢ௥೿๖ NDDS فಛҧ፜ᓢሬ ϣঅȄծԤΙ՝ఀৱᗶณՌϏҧ፜ᓢሬϣঅȂծϚ࢐ٺҢࢇσყਪᓢᓢሬϣঅᆩ મȂՄ࢐ٺҢᇃσყਪᓢᆩમȂӰ࣏ԂײϚڗᇄϚጂۡ၎ਮޟᓢሬϣঅ݈୛ᆩॲ ᇄفಛȄ

ךࢂճҔ೭ঁѳᆵȐႝတᡉҢࢂᆵεޑᖄӝҞᒵȑѐޕၰךሡाޑٗঁ

ᓔᙒব໔კਜᓔԖǴפډന߈ޑٗ΋໔Ǵฅࡕӆຠډҙፎޑѳᆵύ຾Չ ҙፎǶȐA1:2, 37-38ȑ

ंـҡၶ࣏ዣொᓢሬϣঅҧ፜แוȂ഍࢐ٺҢ NDDS فಛȄॶӑтঈࢥײࢇ

σყਪᓢႫυၥਟ৲ȂषࢥฒȂӔࢥࢇσყਪᓢᓢᙠҬᓃȂषฒȂӔ໌Σ NDDS فಛٺҢᓢሬϣঅМᝦፒӟܖყਪঅᎧ݈୛Ȅंـҡᄇܻᓢሬϣঅϭ७ޟٺҢၶ ؠԤ֨ᜲȂᇯ࣏༉࢐ٺҢಬᄛޟ୰ᚠȄ

ך΋ۓӃࢗࡹεႝηၗ਑৤Ǵฅࡕך൩ࢗΑߚதΦ೿ؒԖǴόฅࢂाԏ

຤Ǵฅࡕך൩཮໒ۈࢗᓔᙒǴᓔᙒΨؒԖǴך൩ว౜ന߈ԖᆵεǴёࢂ

ᆵεӳႽѝԏᒵډ 2012 ԃǴฅࡕך൩നࡕω཮ԵቾЎ᝘໺ሀǴӢࣁ೭ा

฻ǶȐB4:2, 37-39ȑ 3. ᓢሬϣঅفಛҧ፜ငᡛ!

ఀৱ୤ᇄޱҧ፜ᓢሬϣঅفಛσ഍ี౪Ԥ֨ᜲȂӻആႆօ౩ᇄᓢষޟᔓօȂ

ఀৱឈுفಛҁᇃϚԁҢȄఀৱี౪ҁᇃޟᐌӫ࡙࢐ϚஊޟȂהఖ NDDS џоᐌ

ӫᆩॲڷҁᇃȂ௃ࢥײࢇσყਪᓢҬᓃȂڗี౪ࢇσᓢᙠ㱉ԤਢȂџоޢ௥೿๖ ᓢሬϣঅҁᇃҧ፜ȂџоȶΙԩᗊີȷׇԙᓢሬϣঅҧ፜ȄԪѴᓢሬϣঅفಛ஝

ጆငலีҡ୰ᚠΪϷ֨ᘙఀৱȂNDDS فಛԤڏட឴ޟழဴ஝ጆȂᇄᏰਮޟழဴ

஝ጆٮϚࣺৠȂఀৱঈலலן଄ՌϏழဴ஝ጆՄฒݲ໷ցҧ፜ᓢӫȂоमܻഅԙ ҧ፜ΰޟ֨ᜲȄڧ೤ఀৱІᔖᓢሬϣঅفಛϚԁҢȂϚᐌӫȂϚЄ๡Ȅ

ՠࢂႽখখ A5 ԴৣᖱǴך᝺ளߚத֚ᘋךޑӦБ൩ࢂ஦ဦၟஏዸǶ ȐA4:2, 90ȑ

ڧ೤ंـҡσӻ࢐Ռ՗ٺҢ NDDS فಛҧ፜ᓢሬϣঅȂӵٺҢفಛޟႆแϛ ٮؠԤЊӻޟ֨ᜲȂծ࢐ӵழဴҧ፜ޟഋϷȂζឈு֨ᜲȄंـҡߒҰ NDDS ف ಛޟழဴ஝ጆԤٺҢޟ෈३Ȃԃݎ඲ΟΙܚᏰਮܖ࢐ٺҢ෈३ڗ෈Ȃࠌ໸मႫڗ নپҧ፜ NDDS فಛழဴ஝ጆޟყਪᓢڥੑڏ٘ϷȂӔ१ཱིඪюҧ፜Ȃंـҡᇯ

࣏೻ኺޟႆแ࢐ϚП߯ޟȄ

ךӧεᏢޑਔং൩ҙፎ΋ಔ஦ဦǴӢࣁдځჴ஦ဦஏዸǴஏዸࢂԾρ೛Ǵ

஦ဦࢂيϩ᛾ӷဦǴдٗਔংा༤ቪᇥգࢂব΋ঁᏢਠǴ฻ډךவᇶε

౥཰ٰډࡹεϐࡕךϐ߻ٗಔ஦ဦ൩όૈҔǶȐB2:2, 82-84ȑ

ఀৱᇄंـҡٺҢᓢሬϣঅفಛȂσ഍ആႆ NDDS فಛȂఀৱԤٲՌ՗ҧ፜Ȃ Ԥٲҥօ౩ҧ፜ȂܖҥᓢষڞօȇՄंـҡӻҥՌϏҧ፜ٺҢȄΠޱᄇܻ NDDS فಛޟٺҢПԒσमࣺӣȂ֯ӑ໌ΣᖒӫҬᓃࢥၚܚሯᓢᙠ՝ܻ঺ܚყਪᓢȂӔ

໌Σ NDDS فಛ༲ቸҧ፜ၥਟଚюȄఀৱӻᇯ࣏ NDDS فಛᐌӫϚيᇄϚԁҢȂ

ंـҡཐڗفಛᗙԁҢȄఀৱᇄंـҡΪϷ֨ᘙ NDDS فಛ஝ጆழဴ୰ᚠȂఀৱ

࡚ដ NDDS فಛᔖᇄࢇσყਪᓢᆩॲᐌӫȂழဴ஝ጆџоᇄᏰਮޟழဴ஝ጆ๖ӫȄ

ѳ

ѳȃτᏱఁ৲ᇅःفҢᓣርϤআ݉ଡ଼ٻңᅗཏ࡚

ᓢሬϣঅ݈୛ඪټყਪϣঅᇄᓢሬМᝦፒӟΠ᜸݈୛Ȃᕣ၌ٺҢޱᄇܻᕕுޟყ ਪᇄМᝦፒӟޟᅖཎ࡙࢐ᓢሬϣঅ݈୛ԙђᜰᗤȄҏМϷ௃ৱҡٺҢΠ᜸݈୛௤ଆٺ Ңޱᄇܻ݈୛ᅖཎ࡙ᇄ݈୛ࠢ፴ࣼݲȄ

Ȟ

ȞΚȟშਫϤআࠣ፵ᇅᅗཏ࡚

ఀৱ୤ᇄޱσӻٺҢყਪϣঅȂᄇܻԝڗঅᎧყਪޟࠢ፴࣏֯ᅖཎȄఀৱϷٴϣ অყਪԙђ౥ϷտԤ 80%ȃ90%ȃ100%ȄծΙ՝ఀৱІᔖԤٲყਪঅپี౪ٮߨՌϏ ܚौޟՄཐڗѶఖȄΙ՝ఀৱඪЅฒݲ௃ᓢሬϣঅঅਪȂՄ׽ҥंـҡ௃ᆩၯڥு၎

ਪޟ PDF ႫυᔬඪټఀৱٺҢȄΙ՝ఀৱߒҰȂԤਢሯঅᎧМᏰৈਪȂծฒݲ௃ၥଉ فಛጂۡՌϏौঅৈਪϛޟ٥ΙҏਪȂՄཐڗᓢሬϣঅԤ֨ᜲȄंـҡၶЍٺҢყਪ ϣঅȂٺҢႆޟंـҡᄇܻਪݷᅖཎȇܚඪюޟҧ፜ζ഍೎౩ԙђȂтঈᄇܻԪ݈୛

ཐڗᅖཎȄ

ᔈ၀Ԗ 80%ǶਜॷډǴځჴ೿᡿ᅈཀޑǴёࢂԖޑਔং཮ว౜ǴਜډΑ࣮ΑǴ

่݀ว౜೭ҁਜځჴόࢂךाޑǴ൩᝺ள೭΋ԭ༧ǴӳႽ൩೭ኬؒΑǴ൩᝺

ளࡐёெǶ……ՠࢂќѦךว౜౜ӧࣴزғࡐ቉্Ǵךॺٗঁࣴزғ੿ޑࡐ

቉্Ǵдёаᔅך׋ډ᏾ҁޑ PDF ᔞǶȐA2:3, 5-8ȑ

ܚԤڧ೤ఀৱࣱܲࡪყਪϣঅঅᎧ෈Њ฻ȂٮиؠԤඪᒺٺҢޱყਪ։஠ڗ෈݈

୛ȂоՍܻலலོႉ෈ሯौᛴႉ෈ᆴ෡Ȅהఖџо۽ߝঅ෈ܖޱඪټ៉অђ૖ȂоЅ فಛඪټ։஠ڗ෈Ռଢ଼ඪҰђ૖ȂоջڧᆴȄ

܌а൩ࢂॷයϼอǴ׆ఈёаԖុॷфૈޑᓔሞϕॷ୍ܺǶȐA3:3, 37ȑ ӵ݀ёаޑ၉Ǵࢂόࢂёаวঁ e-mail ֋ນךॺᗋԖ൳Ϻा૶ளᗋ೭ኬǶ׆

ఈᓔӝس಍ΨёаගᒬډයВǶȐA5:3, 98-99ȑ ȞΡȟᓣርϤআНᝧፓӠࠣ፵ᇅᅗཏ࡚

ڧ೤ఀৱҧ፜ᓢሬ෈ѐ፣МፒӟȂσ഍ᄇܻԝڗፒӟၥਟࠢ፴ཐڗϚᅖཎȂᇯ࣏

ፒӟϚ఼඾ܖԤᅓӟ௑לȄ

ךΨҔၸයтǴࠔ፦Ψࢂό΋ǴԖਔং okǴёࢂελ൩Ξό΋ǴԖਔংࡐεǴ Ԗޑ൩ΞᗋӳǴ……ёࢂԖਔংѬٗঁӷьӧਜޑύ໔Ǵ൩཮ӑόډǴ܈ࢂ

നΠय़ޑӷѬؒӑډǴଽᅟ཮Ԗ೭ኬޑރݩǶȐA5:4, 38-40ȑ

ڧ೤ंـҡσӻҧ፜ᓢሬМᝦፒӟȂσ഍ᄇܻࠢ፴ᅖཎȂծ࢐ζԤंـҡඪюആ

ႆ Ariel Мᝦ༈ሎȂМᝦፒӟࠢ፴ШၶϚ఼඾Ȅ

೸ၸ Ariel ൩཮όమཱǴӢࣁдΞӆ௟ඔǴךޑයтࢂдޔௗᔅךӑӳǴШ ཥεᏢޔௗᔅךӑӳ๏ךǴฅࡕᆵεѝࢂӑӳ๏ךॺǶόҔ Ariel ޑᏢਠ൩

཮ࡐమཱǶȐB1:4, 8-11ȑ Ȟ

Ȟήȟၦਠ༉ሏഁ࡚ᇅԞຳ

ఀৱ୤ᇄޱσӻᄇᓢሬϣঅၥਟ༈ሎഀ࡙ཐڗΪϷᅖཎȂឈுಒӫڏᄇܚሯМᝦ ޟࡨफ़ܒȄӻኵंـҡ୤ᇄޱ഍ᅖཎᓢሬϣঅМᝦ༈ሎഀ࡙ȇծԤਢМᝦ༈ሎޟਢ໢

຺ႆ 5 ЈоΰȂंـҡࠌོឈுഀ࡙ЊᄚȄ

Ԗޑਔং൩ࢂӢࣁࡐ࡚ω཮ሡाҔډ೭ঁǴѬࡐזଌٰǴᔅךॺှ،ࡐεޑ ᜤᚒǴόฅךॺوόΠѐǴाЇҔ೭٤ܿՋޑ࡚ॐ܄ǶȐA3:5, 3-4ȑ

୷ҁ΢ѝाຬၸϖϺך൩᝺ளԖᗺΦǴ൩཮όࢂࡐᅈཀǶȐB4:5, 20ȑ

ఀৱᄇԝາӫ౩ࣼݲϚΙȄΙ՝ఀৱ୤ᇄޱӰԤॎห၄օᇯ࣏ԝາӫ౩ȇΙ՝ఀ

ৱᇯ࣏ԝາЊິȇӻኵఀৱהఖᏰਮџоӒ᚞၄օᓢሬϣঅҧ፜າҢȄΠ՝ఀৱඪڗ

୽ѴٺҢᓢሬϣঅջາᇄາҢၶӫ౩ޟငᡛȂᇯ࣏ᇃᢊᓢሬϣঅޟԝາႆଽȄ ځჴך᝺ளᏢਠࢂόࢂёаӄᚐံշ׳ӳǴך૶ள୯ѦࡐӭᏢਠ೿ࢂόҔб

຤ޑǴ೭ࢂࣁΑࣴزΨόࢂϲ۔ว଄ǴคճёკǴךа߻வम୯ॷ΋ҁਜǴ ൩ा 1,000 ӭ༧ǴӀࢂޜၮ຤ҔǶȐA3:6, 20-22ȑ

ךԾρ᝺ளک୯Ѧޑᓔӝ຤ҔٰКǴځჴᆵ᡼ࢂୃଯޑǴךа߻ӧम୯ቹӑ

΋ጇයтεऊࢂ 1.5 मᙸǴεཷࢂ 70 ൳༧ᆵჾȐࡹε΋ҁਜा 100 ϡȑǶ ȐA4:6, 40-41ȑ

ڧ೤ंـҡσӻឈுԝາӫ౩Ȃкौ࢐Мᝦ༈ሎሯौ໏சȂ໏າ॒ᐊӫ౩ȄΙ՝

ंـҡࡾюෆҧ፜୽ѴޟᓢሬϣঅȂາҢ݁ິȂᡱтឈு୽ϱޟᓢӫາҢۣ߯࡞ӻȂ ծϫԤंـҡඪюӨਮޟԝາϚΙȂהఖಛΙ኿ྥȄ

ԏ຤ᆉࢂӝ౛Ǵѝࢂ᝺ளӵ݀؂ঁᏢਠ಍΋б຤኱ྗ཮ӳ΋ᗺǶȐB4:6, 42ȑ ڧ೤ఀৱᇄंـҡσमᅖཎყਪϣঅڥுޟყਪਪݷࠢ፴ᇄ೎౩ԙђ౥Ȃծఀৱ Ϛᅖཎყਪঅ෈Њ฻ȄఀৱІᔖᓢሬМᝦፒӟࠢ፴ϚٹȄఀৱᇄंـҡᅖཎᓢሬϣঅ Мᝦ༈ሎഀ࡙Ȃ֯ಒӫٺҢޱޟሯؑȄఀৱᇄंـҡᄇԝາࣼݲϚΙȂंـҡᇯ࣏ԝ າӫ౩Ȃծఀৱঈᇯ࣏ҧ፜ᓢӫ࢐࣏ΟୈंـȂהఖᏰਮџоջາඪټȄ

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ȞѳȟᄈᓣርϤআ݉ଡ଼ቌঅޠࣽݳ

ఀৱࣱᇯӣᓢሬϣঅڎԤቋ঄ȂᐿΙฒΠȂϚџڥфȄڧ೤ఀৱᄇܻᓢሬϣঅ݈

୛σ഍ᅖཎȂӻᇯ࣏ᓢሬϣঅᄇܻтঈޟंـߨலԤቋ঄ȂԤϚџڥфܒȂζ᜹ཎ᝷

៉ٺҢ၎໶݈୛Ȅఀৱᇯ࣏ᓢሬϣঅቋ঄Ԥ೨ӻȂ1. ყਪᓢᓢᙠӵ࢚ٲሴ୿ીмਢȂ

ఀৱंـԤሯؑџᙤҥᓢሬϣঅپᅖٗሯؑȇ2. ࿋тঈࡨሯМᝦਢȂആႆᓢሬϣঅџ оᅖٗሯؑȇ3. Лࡻтঈޟ໌՗ंـȇ4. ࿽ࣸײၥਟਢ໢ȇ5. ڎԤࡨफ़ܒڷ१ौܒȇ 6. ࢐୲Ι࢐Ϛџڥфȇ7. Лࡻఀৱၮሴ୿ंـȂΪϷ१ौȄ

ჹךٰᇥ྽ฅࢂԖሽॶǴӢࣁךޑܿՋКၨၠሦୱǴ……ך᝺ளᓔӝჹךٰ

ᇥࢂߚதѸाޑǴЀځࢂᇥךܿՋΞӧ΋٤КၨᜤډၲޑӦБǴ……ך൩ѝ

ૈ೸ၸᓔӝޑس಍ٰڗளǴך᝺ளၠሦୱޑ཮ࡐሡाǴٗך൩཮ሡाᏢਠᓔ ӝЍ࡭ǶȐA4:8, 1-4ȑ

ߚதଯޑሽॶǴؒԖ೭ঁਜ൩όՉǴ΋ۓाԖߓǴؒԖޑ၉࡛ሶᒤǶȐA2:8, 19ȑ

ᓢሬϣঅᄇंـҡζԤቋ঄Ȅंـҡ୤ᇄޱᇯ࣏ᓢሬϣঅᅖٗтঈޟሯؑȂӰ࣏

тঈӵࢇσყਪᓢײϚڗܚሯौޟМᝦၥྛਢȂᓢሬϣঅџо၌ؚтঈӵंـΰޟफ़ ϸܒ୰ᚠȄᓢሬϣঅᄇтঈԤήӖቋ঄Ȉџоׇԙंـօ౩ώհȂЛࡻඪټंـၥྛȂ

࿽ࣸंـਢ໢Ȅ

дӧך൨פၗૻޑਔং๏ךࡐεޑЍ࡭Ǵόᆅࢂ೸ၸᓔ঩ᗋࢂس಍Ǵдॺ೿

ࡐԖऐЈǴ൩཮ᔅԆךפǴӵ݀੿ޑؒԖΨ཮གྷᒤݤᔅךᘉкǴᔅךפډǴ

܌а൩᝺ளࡐԖӼӄགǶȐB1:8, 3-5ȑ Ȟϥȟఁ৲ᇅःفҢᄈᓣርϤআϟ࡛ឋ

ڧ೤ఀৱඪю׽໌ᓢሬϣঅ࡚ដȈ1. ࡚ដᓢሬϣঅඪټ៉অޟђ૖Ȃܖ࢐ඪᒺٺ ҢޱყਪঅᎧڗ෈Рȇ2. ࡚ដ׽๡ᓢሬϣঅفಛ NDDS ϭ७ȂٮᇄყਪᓢጣΰҬᓃ ᐌӫฒᖁٺҢȇ3. ᓢӫفಛџоڷᏰਮޟழဴ஝ጆᐌӫȇ4. הఖџоඪټႫυᔬޟМ ᝦ༈ሎȇ5. הఖӵঅৈਪਢȂџоᓺඏາҢȄ

ڧ೤ंـҡඪюᓢሬϣঅ׽໌࡚ដѓࢂȂ1. ᓢሬӫհ݈୛ޟ௰ኄџആႆཱིҡΣᏰ Ᏺ។֙ޣȇ2. ყਪᓢၥਟ৲ٺҢ፞แё஼௰ኄᓢሬϣঅ݈୛ᇄفಛȇ3. ყਪᓢᆩમܹ

ညٺҢᇳ݂ PDFȂցҢᄠყᇧԙЙыоց୤Ճȇ4. ंـօ౩ЙыඪټӒ୽Мᝦ༈ሎ

݈୛ٺҢᇳ݂Ȅ Ȟ

Ȟϳȟఁ৲ᇅःفҢᓣርϤআٻңစᡜϟ੬ኊ

ఀৱ࢐ᓢሬϣঅ݈୛ငலٺҢޱȂٺҢᓢሬϣঅଢ଼ᐠӻ࣏ୈंـȂஈ՗ऋ׬ഋॎ

หܖ࢐ҧ፜ॎหȄंـҡ୤ᇄޱӻ࣏հിρܖᆈρ፣МՄҧ፜ᓢሬϣঅȂܖᐊӈօ౩ ڞօఀৱȄఀৱၶӻҧ፜ყਪϣঅȂၶЍҧ፜ᓢሬМᝦፒӟȂЍኵఀৱོٺҢ୽Ѵᓢ ӫȄंـҡӻٺҢᓢሬМᝦፒӟȄႆўΙԑఀৱٺҢԩኵШंـҡӻȂ3 Ս 7 ԩၶӻȂ ծၶ௃ࠉҧ፜෵ЍȄఀৱԤՌϏҧ፜ȂζԤҥօ౩ᇄᓢষҧ፜Ȅఀৱᇄंـҡ֯࢐ആ

ႆӒ୽Мᝦ༈ሎ݈୛ NDDS فಛҧ፜Ȅ

ఀৱᄇܻყਪϣঅࠢ፴༈ሎഀ࡙ȃԙђ౥ཐڗᅖཎȇծᄇᓢሬϣঅفಛϚᅖཎȂ ឈுϚԁҢȂҐᇄ OPAC ᐌӫȂᄇܻٺҢޱ஝ጆᆓ౩؁ё֨ᜲȄंـҡၶ૖௥ڧ NDDS فಛȂծζϚᅖཎ஝ጆᆓ౩୰ᚠȄఀৱᄇܻᓢሬМᝦፒӟ݈୛Ȃᅖཎ༈ሎഀ࡙ᇄԙђ

౥Ȃԝາӫ౩ȂծឈுፒӟϚ఼ཿȄंـҡᄇܻᓢሬМᝦፒӟࠢ፴ˣԙђ౥ȃ༈ሎഀ

࡙ȃԝາӫ౩ڙ࡙֯џ௥ڧȄఀৱᇄंـҡᄇᓢሬϣঅ֯޻ۡቋ঄ȂϚџڥфȄᓢሬ ϣঅفಛϚԁҢོኇ៪ᓢሬϣঅٺҢȂծࢇσఀৱᕕுᓢሬϣঅ၄օ࢐ٺҢଢ଼ᐠȄᐌ ᡝՄِȂ୽ҳࢇݽσᏰఀৱᇄंـҡᓢሬϣঅٺҢငᡛԃήȂ୤َߒ 4Ȅ

1. ώհӈ୛ᇄᓢሬϣঅ݈୛ᆍ᜸ᄺԙఀৱᇄंـҡٺҢ՗࣏ޟкौ௑ცȄڧ೤ఀৱ ᓢሬϣঅ݈୛ޟкौଢ଼ᐠ࣏ऋ׬ഋॎหȃҧ፜ॎหȃእቸ፣Мȇڧ೤ंـҡᓢሬ ϣঅ݈୛ޟкौଢ଼ᐠ࣏ंـօ౩ᔓօఀৱٺҢᓢሬϣঅȃ෈ґൢ֙ȃእቸᏰ՝፣

МȄ

2. ఀৱᇄंـҡӰ࣏ώհӈ୛ϚӣՄٺҢᓢሬϣঅ݈୛ᆍ᜸ϚӣȂٷᓢሬϣঅጒ൜Ȃ Ϸ࣏ყਪঅᎧᇄМᝦፒӟΠ᜸ȄఀৱΪϷٷᒦყਪঅᎧ݈୛Ȅ

3. ఀৱᇄंـҡᓢሬϣঅ݈୛ҧ፜ᇄཪ൶՗࣏ϚӣȂོڧڗՌϏҧ፜ܖҥօ౩Ѕᓢ ষф౩Մኇ៪ȄԤٲఀৱՌϏҧ፜ᓢሬϣঅ݈୛ȂԤٲҥंـօ౩ᇄᓢষф࣏ҧ

፜ȂӻࢥၚᖒӫҬᓃࡣӵ NDDS فಛҧ፜ᓢሬϣঅ݈୛Ȃσӻཐڗᓢሬϣঅفಛ ϚԁҢȂҐᇄ OPAC ᐌӫȂ஝ጆᆓ౩ٺҢ֨ᜲ้ՄܲࡪȄंـҡӻኵՌϏҧ፜ᓢ ሬϣঅفಛȂӻ࣏ఀৱंـօ౩Մҧ፜ᓢሬϣঅفಛȂծᄇҧ፜ᓢሬϣঅفಛܲ

ࡪၶЍȄ

4. ఀৱ࢐ᓢሬϣঅ݈୛౏࡙ٺҢޱȄఀৱٺҢᓜԩၶӻȂٺҢᓢሬყਪϣঅᎧӻܻ

МᝦፒӟȂၶᅖཎᓢሬყਪϣঅȂၶϚᅖཎМᝦፒӟȄ

5. ंـҡ࢐ᓢሬϣঅ݈୛఻ٺҢޱȄјኵ࣏ᐊӈఀৱंـօ౩ՄٺҢᓢሬϣঅ݈୛Ȃ ᄇܻᓢሬϣঅޟყਪঅᎧᇄМᝦፒӟ֯ၶఀৱᅖཎȄ

6. ఀৱᇄंـҡᄇܻყਪঅᎧᓢሬϣঅᅖཎȄఀৱ୤ᇄޱᇯ࣏ყਪঅᎧޟ༈ሎഀ࡙ȃ ԙђ౥ȃᇄঅᎧޟყਪਪݷيԁȂ࢐ᓢሬϣঅ݈୛ࠢ፴१ौӰશȄծ࢐ఀৱܲࡪ ᓢሬყਪϣঅঅ෈Њ฻Ȅᓢষޟيԁ݈୛ζ࢐ᅖཎনӰȄ

7. ఀৱᄇܻᓢሬϣঅМᝦፒӟၶϚᅖཎȂծंـҡၶᅖཎȄڧ೤ఀৱᅖཎМᝦፒӟ

݈୛༈ሎഀ࡙ᇄԙђ౥Ȃԝາӫ౩Ȅծ࢐ఀৱܲࡪ෈ѐ፣МፒӟϚ఼඾ܖོԤᅓ ӟȄंـҡӻٺҢᓢሬϣঅМᝦፒӟȂᇯ࣏ڏԙђ౥ȃ༈ሎഀ࡙ȃԝາڙ࡙ኇ៪

ᓢሬϣঅ݈୛ࠢ፴Ȅ

8. σᏰఀৱᇄंـҡ֯ᇯӣᓢሬϣঅ݈୛ቋ঄ȂծϚӣȄఀৱᇯ࣏ᓢሬϣঅ݈୛ள

๝тঈޟቋ঄Ԥ࿽ࣸਢ໢ȃϚџڥфȃԤࡨफ़ܒȂџ၄ٗࢇσ࢚ٲሴ୿ᓢᙠϚٗȃ ᔓօंـॎหȄंـҡᇯ࣏ᓢሬϣঅ݈୛ள๝тঈޟቋ঄Ԥᔓօंـօ౩ώհȃ ᔓօቸൢ֙ሯؑȃᔓօቸᆈρ፣МȄ

ߒ4

Ϛӣ݈୛௑ცϛఀৱᇄंـҡޟᓢሬϣঅٺҢငᡛ

݈୛௑ც ٺҢ՗࣏

ఀৱ ंـҡ

ყਪঅᎧ Мᝦፒӟ ყਪঅᎧ ෈ѐፒӟ

ᓢሬϣঅٺҢ ଢ଼ᐠ

(1)ஈ՗ऋ׬ഋ

ॎห (2)ҧ፜ॎห (3)ቸ፣М

(1)ஈ՗ऋ׬ഋ

ॎห (2)ҧ፜ॎห

(1)෈ґൢ֙

(2)ቸᆈρ፣М

Ӓഋ࣏ंـօ ౩

ՌϏܖф౩ҧ

፜

(1)ՌϏҧ፜

(2)օ౩ҧ፜

(3)ᓢষф౩

(1)ՌϏҧ፜

(2)օ౩ҧ፜

(1)ՌϏҧ፜

(2)ᓢষф౩

Ӓഋоօ౩٘

Ϸҧ፜

ҧ፜ᓢሬϣঅ ᐣแ

(1)ӑࢥᖒӫҬ ᓃӔҢ NDDS (2)օ౩Ң

NDDS (3)ᓢষф౩Ң

NDDS

(1)ӑࢥᖒӫҬ ᓃӔҢ NDDS (2)օ౩Ң

NDDS (3)஝ጆٺҢ୰

ᚠ

(1)ҧ፜ٺҢ NDDS (2)஝ጆٺҢ୰

ᚠ

(3)ᓢষф౩Ң NDDS

(1)ӑࢥᖒӫҬ ᓃӔҢ NDDS (2)օ౩Ң

NDDS

Ȟ៉ήॲȟ

ߒ4Ȟ៉ȟ

݈୛௑ც ٺҢ՗࣏

ఀৱ ंـҡ

ყਪঅᎧ Мᝦፒӟ ყਪঅᎧ ෈ѐፒӟ

ٺҢᅖཎ࡙ (1)ᅖཎ

*ყਪࠢ፴ᅖཎ

*ഀ࡙ᅖཎ

*ԙђ౥ᅖཎ

*ᓢষڞօ

*Ӱ 1000 ၄օ (2)Ϛᅖཎ

*ყਪঅ෈Њ฻

*஝ጆٺҢ୰ᚠ

(1)෈ѐፒӟϚ ᅖཎ

*ኇӟϚ఼ཿȃ ፒӟࠢ፴Ϛ ΙȃσωϚΙ

*ቋਿ୑ଽ (2)ᅖཎ

*ഀ࡙џо

*1000ϯ၄օ

(1)ᅖཎ

*ყਪࠢ፴ᅖཎ

*ഀ࡙ᅖཎ

*ԙђ౥ଽ

*ቋᓀӫ౩

*ᓢষڞօᅖཎ (2)Ϛᅖཎ

*஝ጆٺҢ୰ᚠ

(1)෈ѐፒӟϚ ᅖཎ

*஝ጆബྮ

(2)ᅖཎ

*෈ѐፒӟᅖཎ

*ፒӟࠢ፴џо

*3-5Јഀ࡙џ о

*ԙђ౥ଽ

*ቋᓀӫ౩Ш୽

Ѵۣ߯

ᓢሬϣঅቋ঄ (1)Ӓഋӣཎቋ

঄ (2)࿽ࣸਢ໢

(3)Ϛџڥф (4)Ԥࡨफ़ܒ (5)ᅖٗၥਟሯ

ौȂџ၄ٗ

ࢇσᓢᙠϚ

ٗ

(6)ᔓօंـॎ

ห

(1)2ΡԤቋ঄

*ሯौၥਟሴ

୿Ȃࢇσ෈ѐ Ϛٗџ၄ٗࢇ

σᓢᙠϚٗ

*ᔓօंـॎห

(1)ӒഋԤቋ঄

*ᔓօቸൢ֙ሯ

ؑ

*ᔓօቸᆈρ፣

М

(1)Ԥቋ঄

*ᔓօօ౩ώհ

ȞΝȟᓣসᄈᓣርϤআٻңޠᢏᄇ

ҏंـᗜ፜Ϥ՝ᐊӈᓢሬϣঅώհޟᓢষ୤ᇄ಑ 3 ൟฐᘈღᡝ೤ፙȂтঈپՌ୽

ҳᇃᢊσᏰყਪᓢȃ୽ҳᇃᢊৱጒσᏰყਪᓢȃሄϦσᏰყਪᓢȃ୽ҳࢇݽσᏰყਪ ᓢᇄ୽ҳᡝىσᏰყਪᓢȄ

1. ᓢሬϣঅ݈୛ጒ൜ᘗσᔖ१ཱིࣨۡ

Ϥ՝ڧ೤ᓢষϷٴᓢሬϣঅ݈୛ޟώհငᡛȂоЅႆўΙԑყਪᓢᓢሬϣঅ

݈୛౪ݷȂี౪ҥܻषϓᓢሬϣঅᖒ࿗౰ҡٺᓢሬϣঅ݈୛ᘗσȄߖԑپȂσᏰ ყਪᓢඪټᓢሬϣঅ݈୛᜸࠮ᇄفಛᗍܻӻϯȂ୽ϱᓢሬϣঅ݈୛ӻ௴ҢӒ୽М ᝦ༈ሎ݈୛فಛȂծӰ࣏Өਮӫհ๖࿗ᇄఀᏰၥྛӓٴᢎ܈ᑹଔȂՄю౪೨ӻཱི

ᓢሬϣঅ݈୛Ȃԃ୽Ѵޟ RapidILL ෈ѐፒӟˣୢ୿ყਪఀᏰၥྛ݈୛ҁᇃфঅф ᗙˣၮਮঅਪᜌˣຎᔣঅਪᜌ้Ȅᄇ NDDS ᓢሬϣঅ݈୛໔Ԥኇ៪Ȃᓢሬϣঅ෵

ЍȄ

2. ᓢষฒݲَࣼٺҢޱٺҢᓢሬϣঅᐣแ

ڧ೤ᓢষϷٴٺҢޱٺҢᓢሬϣঅ݈୛ޟᢎᄆȄৱσٺҢޱІᔖᆩၯၥྛШ ၶӻȂഀ࡙ၶפȂঅਪ࡞ິȂ༊өٺҢפޟȃջາޟȃӒМޟၥਟȂ࢈ٺҢᆩၯ ၥྛ໔ቨёȂᓢሬϣঅҧ፜໔෵ЍȄᓢষ୤ᇄޱߒҰฒݲޢ௥ᢎᄆٺҢޱٺҢᓢ ሬϣঅفಛޟ௑לȂӰ࣏ٺҢޱՌ՗ΰᆩҧ፜ᓢሬϣঅȂଶߨٺҢޱپႫၚ୰ܖ

࢐౪ൟࡾᏲఀᏰȂϚณ࡞ᜲࣼڗٺҢޱٺҢفಛޟޑݷȄܚоᓢষၶϚᕣ၌ٺҢ ޱԃդҧ፜فಛȂծ௃ငலԤٺҢޱၚ୰ᢎᄆڗٺҢޱᇯ࣏فಛϚԁҢȄ 3. ٺҢޱᄇᓢሬϣঅϚᅖཎ

Ԥٲყਪᓢߖԑ໌՗᠞ޱٺҢᅖཎ࡙፡ࢥȂࢇσყਪᓢўԑᓢሬϣঅ݈୛ᅖ ཎ࡙࣏ 3.68Ȟ୰ڢ፡ࢥ௴؃պ੫Ϥ้໔ߒȟȇৱσყਪᓢᓢሬϣঅ݈୛ᅖཎ࡙࣏

3.86Ȟ୰ڢ፡ࢥ௴؃պ੫Ϥ้໔ߒȟȂᡗҰٺҢޱᄇᓢሬϣঅ഍ᗙϚᅖཎȄৱσ᠞

ޱІᔖџоആႆᆩၯၥྛپڥுȂ༈ሎഀ࡙ζϚஊפȂՄиᗙौѪѴпາȂ६ճ тঈᄇܻ၎໶݈୛ޟٺҢཎ᜹Ȅ୽ҳᡝىσᏰޟٺҢޱζᇯ࣏ᓢሬϣঅ݈୛ޟഀ

࡙ϚஊפȂהఖё஼Ȅ

ག᝺΢дȐԴৣȑࢂᅈཀࡋ཮КၨӳǴԶЪ੿ޑбόΑ೭ሶӭᒲǴԶЪ Դৣ೿Ԗ୯ࣽ཮ीฝǴдϸԶ׆ఈգ๏дԏᏵǴдΨόሡाգխ຤๏дǴ

྽ฅԖ΋٤Դৣ೿཮Ԗ΋٤ᏢғӧᔅԴৣ٬Ҕ೭٤຤ҔǴՠࢂךॺᓔሞ ϕॷᅈཀࡋፓ่ࢗ݀ 3.68ǴࣁϙሶΟᗺӭǴךόࢂࡐమཱǶȐC4:1, 100- 104ȑ

ךॺޑᅈཀࡋၟࡹεࢂৡόӭޑǴךॺ 2010 ԃǴ2008 ךؒԖѐࢗǴ2010 ԃޑᅈཀࡋࢂ 3.64Ǵখখࡹεࢂ 3.68ǴځჴࢂৡόӭǴёࢂךॺ 2012 ޑ ᅈཀࡋ൩Ԗቚу΋ᗺᗺǴ3.86Ǵ߄ҢᇥӢࣁךॺ 2010 ԃޑਔংԖว౜Ǵ Ꮲғޕၰ೭ঁ୍ܺޑόӭǴ܌аךॺԖ௢ቶǴգ࣮дޑԋߏᗋࢂԖ΋ᗺ ᗺǼȐC2:1, 230-234ȑ

4. ٺҢޱᅖཎყਪϣঅծϚᅖཎᓢሬМᝦፒӟ

ڧ೤ᓢষߒҰყਪϣঅП७ȂٺҢޱσӻ഍ᅖཎঅپޟყਪࠢ፴Ȃծ࢐ᄇ༈

ሎޟഀ࡙ԤٲϚᅖཎȄٺҢޱၶϚᅖཎМᝦፒӟ݈୛ࠢ፴Ȃོឈு௭ජϚ఼඾ȃ

ࢯ௬ܖ࢐Ԥીॲޟ௑ݷȇЎڏ࢐ყаᇄிՓყа୰ᚠ؁ӻȄҬࠉσᏰყਪᓢᓢሬ ϣঅМᝦ༈ሎ೨ӻٺҢ ArialȂ௭ජԙݎ఼඾࡙ၶ࣏ϚٹȂӰԪலོᡱٺҢޱӵᕕ ڥፒӟၥਟϚᅖཎȄծᇃᢊӰ๿հ᠌ݲ३ڙȂฒݲٺҢႫυᔬ༈ሎᓢሬϣঅၥਟȄ 5. ყਪϣঅԙђ౥ଽႆᓢሬМᝦፒӟ

ᜰܻᓢሬϣঅ݈୛ԙђ౥ȂԤᓢষ௃ಛॎี౪ყਪϣঅԙђ౥σ྅࢐ 85%Ȃ Мᝦፒӟσ྅࢐घ 69%Ս 70%Ϟ໢ȄՄМᝦፒӟϚ఼ཿζོኇ៪ԙђ౥Ȅ 6. ٺҢޱᄇᓢሬϣঅ༈ሎഀ࡙ࣼݲϚӣ

ٺҢޱᄇܻᓢሬϣঅ༈ሎഀ࡙ᅖཎ࡙ϚӣȂԤٲყਪᓢٺҢޱᅖཎȂԃৱσȂ ᇃσȂࢇσȇԤٲყਪᓢٺҢޱϚᅖཎȂԃሄσᇄᡝσȄڧ೤ᓢষඪڗყਪᓢԤ ੫տ݈୛Ȃ࿋ٺҢޱ࡞ᆧࡨሯؑ଻ΰᕕڥၥਟȂᓢষོ੫տ೎౩Ȃӵفಛϛരຝ

࣏ȶࡨӇȷȂܖ࢐҈ႫၗՍټᔖᓢהఖтঈџоᓺӑ೎౩၎ҧ፜ӇȂᡱٺҢޱџ о؁פഀ਌ڗܚሯၥਟȄ

7. ٺҢޱᄇᓢሬϣঅາҢᅖཎ࡙ӰӨᓢࢇ๊Ϛӣ

ᓢষ୤ᇄޱඪڗӨਮყਪᓢٺҢޱᄇܻԝາޟཎَϚӣȂᇃσڷৱσޟٺҢ ޱᇯ࣏ԝາЊິܖ࢐Ϛᔖ၎ԝາȄࢇσڷሄσޟٺҢޱᄇԝາؠԤЊӻཎَȂӰ

࣏ࢇσԤඪټఀৱᓢሬϣঅາҢ၄օȄሄσࠌ࢐ଶΟٺҢ NDDS فಛϞѴȂᗙԤ ջາ RapidILL ݈୛ȂӰԪٺҢޱџоՌ՗ᒵᐅȄծᐌᡝՄِȂ೨ӻᏰਮٺҢޱϚ ᅖཎᓢሬϣঅԝາڙ࡙Ȅ

ϥ

ϥȃᓣርϤআ݉ଡ଼ࠣ፵؛ۢӱષ

ȞΚȟᓣርϤআ݉ଡ଼ࠣ፵ޠཏဏᇅϲో

ҏंـᙤҥฐᘈღᡝ೤ፙݲ௤ଆᓢሬϣঅٺҢ՗࣏ᇄᅖཎ࡙Ȃкौ௤൶ኇ៪݈୛

ࠢ፴ؚۡӰશȄҏМၼҢМᝦ௤ଆȂᘪઽᓢሬϣঅ݈୛ࠢ፴Ӱશᇄࡾ኿૩ਰȂඪټᇄ

ོޱଆ፣Ȅȶ݈୛ࠢ፴ȷȞservice qualityȟ࣏ȶ݈୛ඪټޱܚඪټ๝៫ࡊޟ݈୛Ѕڏ ඪټႆแ૖ಒӫ៫ࡊሯؑȂиᅖٗ៫ࡊ෈ఖȂᡱ៫ࡊᅖཎȷȄ݈୛ࠢ፴ंـ࢐དौᕣ

၌ٺҢޱ෈ఖᇄཐޣ݈୛ޟ৯ຽ࢐֏࣏ᓺي݈୛Ȃٮ݂ጂײڗ঺ٲ݈୛ಒӫ෈ఖᇄϚ ಒӫ෈ఖȄ

ंـޱٷᐃंـҬޟȂ୤ପࣺᜰМᝦᘪઽΜσӰશȂ։џᎬܒȃྥጂܒȃӱᔖܒȃ

߯ցܒȃᓢষடཾ૖ΨȃᜰᛄܒȃԤלܒȂ໌Մלԙᓢሬϣঅ݈୛ࠢ፴૩ਰȂѓࢂέ

ौશȈ1. ҧ፜݈୛ᇄӴᘈȂ2. ᓢሬϣঅඪټၥਟȂ3. ᓢষ݈୛ȂоЅࣺᜰ 22 ໶ࡾ኿Ȃ

୤َߒ 5Ȅ

ߒ 5

ᓢሬϣঅ݈୛ࠢ፴Ӱશᇄࡾ኿૩ਰ

Ӱશ ࡾ኿ ୤ՃМᝦپྛ

ҧ፜݈୛

ᇄӴᘈ

ყਪᓢᆩॲৠܾײڗᓢሬϣঅ݈୛ Atwater-Singer (2011)

ᓢሬϣঅفಛৠܾҧ፜ᇄ༲ቸ Levene, L. A. (1996); Atwater-Singer (2011)

ᓢሬϣঅفಛП߯ԁҢ Levene, L. A. (1996) ᓢሬϣঅҧ፜߯ցಒӫרޟሯौ Levene, L. A. (1996) ᓢሬϣঅᖒӫҬᓃৠܾٺҢ Atwater-Singer (2011) ר࡞П߯௃ყਪᓢ݈୛೎ڥுᓢሬϣ

অყਪၥਟ

Levene, L. A. (1996)

ᓢሬϣঅ ඪټၥਟ

ᓢሬϣঅາҢӫ౩ Levene, L. A. (1996); Atwater-Singer (2011)

ᓢሬϣঅඪټޟਪѐғጂ Levene, L. A. (1996); Atwater-Singer (2011)

ᓢሬϣঅඪټޟਪѐ༈ሎפഀ Levene, L. A. (1996) ᓢሬϣঅඪټޟਪѐП߯ڥӇ

ᓢሬϣঅඪټޟ፣Мፒӟܖኇҏ఼඾

ಒӫרޟሯؑ

Levene, L. A. (1996); Naylor (2008)

ᓢሬϣঅඪټޟყਪਪݷيԁಒӫר ޟሯؑ

Levene, L. A. (1996); Naylor (2008)

ᓢሬϣঅඪټޟ፣МႫυᔬਿԒᇄ༈

ሎПԒಒӫרޟሯؑ

Atwater-Singer (2011)

ҧ፜ᓢሬϣঅਪѐԙђԩኵಒӫרޟ ሯؑ

Naylor (2008)

ᓢሬϣঅඪټޟყਪᄇרԤҢ Naylor (2008) ᓢሬϣঅඪټޟ፣МᄇרԤҢ Naylor (2008)

ᓢষ݈୛ ᓢষ։ਢ೎౩רޟ୰ᚠ Levene, L. A. (1996) ᓢষғጂӴ೎౩רޟ୰ᚠ Levene, L. A. (1996)

ᓢষԤᙄᇼᜰЖרޟሯؑᇄ୰ᚠ SERVQUAL (1988); Hernon (2010) ᓢষڎԤடཾ૖Ψٗо၌ؚרޟ୰ᚠ SERVQUAL (1988); Hernon (2010) ᓢষႫၗᇄ Email ᇄרшϷྜ೽ٮ౩

၌רޟሯؑ

Levene, L. A. (1996)

ᓢষዣொᓢሬϣঅแו Atwater-Singer (2011)

Ȟ

ȞΡȟኈ៫ᓣርϤআ݉ଡ଼ࠣ፵२्ӱષ

ฐᘈღᡝ೤ፙᡗҰఀৱ୤ᇄޱޟᓢሬϣঅҧ፜σӻоᓢሬყਪϣঅ࣏кȂтঈᇯ

࣏ᓢሬყਪϣঅޟ༈ሎഀ࡙ȃԙђ౥ȃᇄঅᎧޟყਪਪݷيԁΪϷ१ौȂ࢐ᓢሬϣঅ

݈୛ࠢ፴१ौӰશȄंـҡ୤ᇄޱӻٺҢМᝦፒӟᓢሬϣঅȂᇯ࣏ڏԙђ౥ȃ༈ሎഀ

࡙ȃԝາӫ౩ڙ࡙࢐ᓢሬϣঅ݈୛ࠢ፴ӰશȄᓢষ୤ᇄޱࣼڗٺҢޱலၚ୰ޟ୰ᚠȂ ᇯ࣏ᓢሬϣঅفಛϭ७ԁҢȃყਪᓢᆩॲ֕౪ᓢሬϣঅ೿๖ȃழဴҧ፜ԁҢȃᖒӫҬ ᓃࢥၚৠܾ࢐ᓢሬϣঅ݈୛ࠢ፴ӰશȄஅܻఀৱ୤ᇄޱȃंـҡ୤ᇄޱȃᓢষ୤ᇄޱ ᄇᓢሬϣঅ݈୛ࠢ፴Ӱશᇄࡾ኿ࣼݲᇄ࡚ដȂҏंـᘪઽԃήȄ

1. १ौӰશ

ҏंـਲ਼ᐃМᝦ௤ଆᘪઽᓢሬϣঅ݈୛ࠢ፴Ӱશ૩ਰȂొᇐҧ፜݈୛ᇄӴᘈȃ ᓢሬϣঅඪټၥਟȃᓢষ݈୛έӰશȄฐᘈღᡝ೤ፙϛȂఀৱᇄंـҡ୤ᇄޱᄇ

ܻ૩ਰέӰશσमӣཎȂԤ 15 ΡӣཎӰશ A ᇄ BȂӰશ C ӒᡝӣཎȄᓢষ୤ᇄ ޱඪюও׽࡚ដȈӰશ A ׽ԙȶ݈୛ҧ፜ᇄӴᘈȷܖᙏᆎȶ݈୛ҧ፜ȷȇӰશ B

׽ԙȶၥਟඪټȷȄ

ߒ 6

έൟฐᘈღᡝ೤ፙӰશӣཎಛॎߒ

໶Ҭ ಑Ιൟ(N=5) ಑Πൟ(N=6) ಑έൟ(N=5) ᖂॎ

A.ҧ፜݈୛ᇄӴᘈ 5 6 4 15

B.ᓢሬϣঅඪټၥਟ 5 6 4 15

C.ᓢষ݈୛ 5 6 5 16

2. ࣺᜰࡾ኿

Ԥᜰᓢሬϣঅ 22 ໶݈୛ࠢ፴ࡾ኿૩ਰޟଆ፣Ȃ16 ໶ࡾ኿ӒᡝӣཎȂ15 Ρӣ ཎ 5 ໶ࡾ኿Ȃ12 Ρӣཎ 1 ໶ࡾ኿Ȃ11 Ρӣཎ 1 ໶ࡾ኿Ȃւଶ 1 ໶ࡾ኿Ȅڧ೤ఀৱ ᇯ࣏ࡾ኿ 15 ڷ 16 ࡞᜸խȂ࡚ដӫځܖ࢐ᇳ݂ୢտȂ୤َߒ 7Ȅ

ڧ೤ఀৱᇄंـҡ࡚ដȂȞ1ȟ୰ڢࠉёᇳ݂Ȉџоӵ୰ڢᇳ݂Ӓ୽Мᝦ༈ሎ

݈୛ޟϭ७فಛȂζџоёΰ၎فಛޟϭ७ᄠყȇȞ2ȟۡဎϚ఼Ȉᓢሬϣঅਪѐ ሯौ݂ጂޟۡဎڷᇳ݂Ȃ֏ࠌৠܾᡱٺҢޱ౰ҡ౅౒ȇȞ3ȟւଶࡾ኿Ȉ࡚ដџо ւଶࡾ኿ 13ȂӰ࣏ᇃᢊٮҐඪټႫυ༈ሎ݈୛ȇȞ4ȟᓢষ݈୛ޟഋϷȂंـҡԤ ඪюᇳԂ௃پؠԤٺҢڗԪΙ݈୛Ȃܚоџо࡚ដ୰ڢቨёؠԤٺҢႆ၎݈୛Ȅ

ڧ೤ᓢষ࡚ដȂȞ1ȟҧ፜݈୛ᇄӴᘈޟഋϷȂᓢষ࡚ដࡾ኿ᇳ݂ᔖ؁఼඾Ȃ ٽԃࡾ኿ 2 Սࡾ኿ 5 ࡞᜸խȂܚоᔖӔװࡾ኿ᇳ݂ு؁఼ཿȇȞ2ȟᓢሬϣঅඪټ ၥਟޟഋϷȂ࡚ដџоւଶࡾ኿ 13ȂӰ࣏ყਪᓢᓢሬϣঅ݈୛ٮҐඪټႫυᔬޟ Мᝦ༈ሎȂٮиӵԪᄺ७ϛԤٲࡾ኿Ϛ఼ȂџоӔհ፡ᐌȇȞ3ȟᓢষ݈୛ޟഋϷȂ

࡚ដџоቨёΙএួ՝༲ቸϚޣၾܖ࢐ؠԤ࢐Ңႆ၎݈୛Ȃܖ࢐षؠԤٺҢႆ၎

݈୛൷Ϛሯौ᝷៉༲ቸȄ

ߒ 7!

έൟฐᘈღᡝ೤ፙࡾ኿ཎَಛॎߒ!

Ӱશ

ࡾ኿

಑Ιൟ (N=5)

಑Πൟ (N=6)

಑έൟ

(N=5) ᖂॎ

A. ҧҧ፜݈୛ᇄӴᘈ

1.ყਪᓢᆩॲৠܾײڗᓢሬϣঅ݈୛ 5 5 4 14

2.ᓢሬϣঅفಛৠܾҧ፜ᇄ༲ቸ 5 6 5 16

3.ᓢሬϣঅفಛП߯ԁҢ 5 6 4 15

4.ᓢሬϣঅҧ፜߯ցಒӫרޟሯौ 5 6 5 16

5.ᓢሬϣঅᖒӫҬᓃৠܾٺҢ 5 6 4 15

6.ר࡞П߯௃ყਪᓢ݈୛೎ڥுᓢሬϣঅყਪၥ ਟ

5 6 4 15

B. ᓢᓢሬϣঅඪټၥਟ

7.ᓢሬϣঅາҢӫ౩ 5 6 5 16

8.ᓢሬϣঅඪټޟਪѐғጂ 5 6 5 16

9.ᓢሬϣঅඪټޟਪѐ༈ሎפഀ 5 6 5 16

10.ᓢሬϣঅඪټޟਪѐП߯ڥӇ 4 5 3 12

11.ᓢሬϣঅඪټޟ፣Мፒӟܖኇҏ఼඾ಒӫרޟ ሯؑ

5 6 5 16

12.ᓢሬϣঅඪټޟყਪਪݷيԁಒӫרޟሯؑ 5 6 5 16

13.ᓢሬϣঅඪټޟ፣МႫυᔬਿԒᇄ༈ሎПԒಒ ӫרޟሯؑ

5 4 2 11

14.ҧ፜ᓢሬϣঅਪѐԙђԩኵಒӫרޟሯؑ 5 6 4 15

15.ᓢሬϣঅඪټޟყਪᄇרԤҢ 4 6 5 15

16.ᓢሬϣঅඪټޟ፣МᄇרԤҢ 4 6 5 15

Ȟ៉ήॲȟ

ߒ 7Ȟ៉ȟ!

Ӱશ

ࡾ኿

಑Ιൟ (N=5)

಑Πൟ (N=6)

಑έൟ

(N=5) ᖂॎ

C. ᓢᓢষ݈୛

17.ᓢষ։ਢ೎౩רޟ୰ᚠ 5 6 5 16

18.ᓢষғጂӴ೎౩רޟ୰ᚠ 5 6 5 16

19.ᓢষԤᙄᇼᜰЖרޟሯؑᇄ୰ᚠ 5 6 5 16

20.ᓢষڎԤடཾ૖Ψٗо၌ؚרޟ୰ᚠ 5 6 5 16

21.ᓢষႫၗᇄ E-mail ᇄרшϷྜ೽ٮ౩၌רޟሯ

ؑ

5 6 5 16

22.ᓢষዣொᓢሬϣঅแו 5 6 5 16

ҏंـᆣӫέൟฐᘈღᡝ೤ፙڧ೤ޱཎَȂᕕுᓢሬϣঅ݈୛ࠢ፴ޟέӰશ ᇄ 20 ໶ࡾ኿Ȃٮ஠έӰશওғ࣏ˬ݈୛ҧ፜˭ȃˬၥਟඪټ˭ȃˬᓢষ݈୛˭Ȅ ȶ݈୛ҧ፜ȷӰશ߽ࡾٺҢޱӵᓢሬϣঅҧ፜ਢܚ௥ញޟᄂᡝȂѓࢂ௃ყਪᓢᆩ ॲײ൶ᓢሬϣঅ݈୛Ȃӵᓢሬϣঅفಛ NDDS ඪюҧ፜ᇄ༲ቸҧ፜൐ȃࢥၚᖒӫ Ҭᓃоጂᇯҧ፜ყਪᓢȂӵყਪᓢڥுᓢሬϣঅඪټၥਟ้ȄȶၥਟඪټȷӰશ ѓࢂᓢሬϣঅඪټਪѐၥਟޟഀ࡙ȃғጂܒȃਪѐၥਟ఼඾แ࡙ȃԙђԩኵȃ೎

౩ഀ࡙ȃڥுП߯ȃᄇٺҢޱԤҢȄၥਟඪټӰશԤᜰᓢሬϣঅ݈୛ඪټၥਟޟ џᎬܒȃྥጂܒȃӱᔖܒȃ߯ցܒȄȶᓢষ݈୛ȷӰશ߽ࡾᓢষڎԤடཾ૖Ψџ о၌ؚ୰ᚠȂٮиԤᙄᇼᜰЖٺҢޱȄ

ٷᐃέൟฐᘈღᡝ೤ፙȂ૩ਰন 22 ໶ࡾ኿ϛւଶনࡾ኿ 13ȶᓢሬϣঅඪټ ޟ፣МႫυᔬਿԒᇄ༈ሎПԒಒӫרޟሯؑȷȂоЅনࡾ኿ 4ȶᓢሬϣঅҧ፜߯

ցಒӫרޟሯौȷȂёΣཱིࡾ኿ȶᓢሬϣঅفಛᇄҏᓢጣΰҬᓃᐌӫԁҢȷȇւ ଶনࡾ኿ 6ȶר࡞П߯௃ყਪᓢ݈୛೎ڥுᓢሬϣঅყਪၥਟȷȄӨࡾ኿ٷ୤ᇄ ޱཎَওॏߒ 8ȂѓࢂέӰશᇄ 20 ࡾ኿Ȃ݈୛ҧ፜ 5 ໶ࡾ኿ȃၥਟඪټ 9 ໶ࡾ

኿ȃᓢষ݈୛ 6 ໶ࡾ኿Ȅ

ߒ 8

ওғࡣᓢሬϣঅ݈୛ࠢ፴Ӱશᇄࡾ኿

Ӱશ ওғࡣࡾ኿ ࡾ኿૩ਰ

݈୛

ҧ፜

1.ყਪᓢᆩॲৠܾײڗᓢሬϣঅ݈୛ᇳ

݂

1.ყਪᓢᆩॲৠܾײڗᓢሬϣঅ݈୛

2.ᓢሬϣঅفಛৠܾҧ፜ᇄ༲ቸ 2.ᓢሬϣঅفಛৠܾҧ፜ᇄ༲ቸ

3.ᓢሬϣঅفಛП߯ԁҢ 3.ᓢሬϣঅفಛП߯ԁҢ

4.ᓢሬϣঅفಛᇄҏᓢጣΰҬᓃᐌӫԁ Ң

4.ᓢሬϣঅҧ፜߯ցಒӫרޟሯौ

5.ᓢሬϣঅᖒӫҬᓃৠܾٺҢ 5.ᓢሬϣঅᖒӫҬᓃৠܾٺҢ

ւଶ၎ࡾ኿ 6.ר࡞П߯௃ყਪᓢ݈୛೎ڥுᓢሬϣ

অყਪၥਟ ၥਟ

ඪټ

6.ᓢሬϣঅາҢӫ౩ 7.ᓢሬϣঅາҢӫ౩

7.ᓢሬϣঅඪټޟਪѐғጂ 8.ᓢሬϣঅඪټޟਪѐғጂ

8.ᓢሬϣঅඪټޟਪѐ༈ሎפഀ 9.ᓢሬϣঅඪټޟਪѐ༈ሎפഀ

9.ᓢሬϣঅඪټޟਪѐၥਟП߯ڥӇ 10.ᓢሬϣঅඪټޟਪѐП߯ڥӇ 10.ᓢሬϣঅᕕுޟМᝦፒӟܖኇҏ఼

඾ࠢ፴يԁ

11.ᓢሬϣঅඪټޟ፣Мፒӟܖኇҏ఼

඾ಒӫרޟሯؑ

11.ᓢሬϣঅᕕঅޟყਪਪݷيԁᎌӫ Ꭷ᠞

12.ᓢሬϣঅඪټޟყਪਪݷيԁಒӫ רޟሯؑ

ւଶ၎ࡾ኿ 13.ᓢሬϣঅඪټޟ፣МႫυᔬਿԒᇄ

༈ሎПԒಒӫרޟሯؑ

12.ҧ፜ᓢሬϣঅਪѐԙђ౥ಒӫרޟ ሯؑ

14.ҧ፜ᓢሬϣঅਪѐԙђԩኵಒӫר ޟሯؑ

13.ᓢሬϣঅᕕுፒӟМᝦᄇרԤҢ 15.ᓢሬϣঅඪټޟ፣МᄇרԤҢ 14.ᓢሬϣঅᕕுϣঅყਪᄇרԤҢ 16.ᓢሬϣঅඪټޟყਪᄇרԤҢ ᓢষ

݈୛

15.ᓢষ։ਢ೎౩רޟ୰ᚠ 17.ᓢষ։ਢ೎౩רޟ୰ᚠ 16.ᓢষғጂӴ೎౩רޟ୰ᚠ 18.ᓢষғጂӴ೎౩רޟ୰ᚠ 17.ᓢষԤᙄᇼᜰЖרޟሯؑᇄ୰ᚠ 19.ᓢষԤᙄᇼᜰЖרޟሯؑᇄ୰ᚠ 18.ᓢষڎԤடཾ૖Ψٗо၌ؚרޟ୰

ᚠ

20.ᓢষڎԤடཾ૖Ψٗо၌ؚרޟ୰

ᚠ 19.ᓢষႫၗᇄ Email ᇄרшӋྜ೽ٮ

౩၌רޟሯؑ

21.ᓢষႫၗᇄ E-mail ᇄרшӋྜ೽ٮ ౩၌רޟሯؑ

20.ᓢষዣொᓢሬϣঅώհࢺแ 22.ᓢষዣொᓢሬϣঅแו

ϳ

ϳȃ๗፤

ҏंـԟӵ௃σᏰყਪᓢٺҢޱငᡛ௤ଆኇ៪ᓢሬϣঅ݈୛ࠢ፴ӰશȂ௃୽ҳࢇ

ݽσᏰᓢሬϣঅ݈୛ٺҢএਰȂᢎᄆఀৱᇄंـҡώհӈ୛ȃᓢሬϣঅ݈୛ٺҢଢ଼ᐠȃ ᓢሬϣঅ݈୛ٺҢ᜸࠮ȃᓢሬϣঅفಛٺҢᐣแȃᄇᓢሬϣঅ݈୛ޟഀ࡙ȃԙђ౥ȃ າҢȃყਪፒӟࠢ፴ᅖཎ࡙ȃᓢሬϣঅޟቋ঄ᇄᓢሬϣঅ݈୛ࠢ፴ӰશࣼݲȂᖂ๖፣

क़ܻࡣȄ

ȞΚȟτᏱఁ৲ᇅःفҢᓣርϤআሰؒᇅҨ፝စᡜ

σᏰఀৱᇄंـҡᓢሬϣঅሯؑᇄҧ፜݈୛ငᡛޟкौ੫኉Ȉ1. ώհӈ୛ᇄᓢሬ ϣঅ݈୛ᆍ᜸ᄺԙఀৱᇄंـҡٺҢᓢሬϣঅ݈୛ޟкौ௑ცȇఀৱкौଢ଼ᐠ࣏ஈ՗

ऋ׬ഋॎหȃҧ፜ॎหȃቸ፣Мȇंـҡкौଢ଼ᐠ࣏ंـօ౩ᔓօఀৱٺҢᓢሬϣঅ

݈୛ȃ෈ґൢ֙ȃእቸᆈρ፣МȄ2. ࢇσఀৱᇄंـҡӰ࣏ώհӈ୛ϚӣՄٺҢᓢሬ ϣঅ݈୛ϚӣȄ3. ఀৱᇄंـҡᓢሬϣঅ݈୛ҧ፜ᇄཪ൶՗࣏ϚӣȂོڧڗՌϏҧ፜

ܖҥօ౩Ѕᓢষф౩Մኇ៪ȇఀৱӻཐڗᓢሬϣঅفಛϚԁҢȇंـҡᄇҧ፜ᓢሬϣ অفಛܲࡪၶЍȄ

ȞΡȟτᏱఁ৲ᇅःفҢᓣርϤআٻңစᡜ

σᏰఀৱᇄंـҡᓢሬϣঅٺҢ՗࣏ޟкौ੫኉Ȉ1. ఀৱ࢐ᓢሬϣঅ݈୛౏࡙ٺ ҢޱȄ2. ंـҡ࢐ᓢሬϣঅ݈୛ٺҢၶ఻ٺҢޱȄ3. ࢇσఀৱᇄंـҡᄇܻᓢӫყਪ অᎧၶᅖཎȇڧ೤ఀৱᇯ࣏ყਪঅᎧޟ༈ሎഀ࡙ȃԙђ౥ȃঅᎧޟყਪਪݷيԁᇄᓢ ষ݈୛Ȃ࢐ᓢሬϣঅ݈୛ࠢ፴१ौӰશȄ4. ఀৱᄇܻМᝦፒӟᓢሬϣঅၶϚᅖཎծं

ـҡၶᅖཎȇڧ೤ఀৱᅖཎМᝦፒӟ݈୛༈ሎഀ࡙ᇄԙђ౥Ȃԝາӫ౩Ȃծ࢐ఀৱܲ

ࡪ෈ѐ፣МፒӟϚ఼඾ܖོԤᅓӟȇڧ೤ंـҡӻٺҢМᝦፒӟᓢሬϣঅȂᇯ࣏ڏԙ ђ౥ȃ༈ሎഀ࡙ȃԝາӫ౩ڙ࡙࢐ᓢሬϣঅ݈୛ࠢ፴Ȅ5. ఀৱᇄंـҡ֯ᇯӣᓢሬϣ অ݈୛ڎԤቋ঄Ȅ

ȞήȟᓣসᄈᓣርϤআ݉ଡ଼ٻң՘࣐ࣽݳ

ᓢষ୤ᇄޱඪюߖԑ೨ӻᓢሬϣঅӫհᇄ݈୛ᖒ࿗ю౪Ȃኇ៪ NDDS فಛޟᓢ ሬϣঅኵ໔෵ЍȂᓢষ࡚ដ१ཱིۡဎᓢሬϣঅጒ൜Ȅᓢষ୤ᇄޱᘪઽᓢሬϣঅ෵Ѝޟ নӰѓࢂඪټၥਟ৲ȃᆩၯၥਟᙴ൲ȂоЅϴ໠ڥҢၥਟቨёȄᓢষᇯ࣏ٺҢޱᄇᓢ