• 沒有找到結果。

使用 ZMET 訪談,只要訪談 4-5 位受訪者所抽取出的構念,尌相當於大樣本受訪者全部構 念的 90%(Coulter et al., 2001)。不過如果希望共識地圖中加上項目的話,因為項目屬於較表層 的想法,這樣的訪談人數可能仍嫌不足。如在模擬訪談時,曾有受訪者提到會把微網誌當作個

步驟名稱 步驟一.敘述故事

步驟二.找不到的圖片 步驟三.分類圖片與辨識

分組圖片重要度

步驟四.對生活的影響與感覺 步驟五.相似與不相似的圖片 步驟六.辨識圖片重要度 步驟七.擴充與修改圖片

步驟八.感官影像 步驟九.小短文 步驟十.數位圖片

參考文獻

1. 方盈潔(2009),微網誌使用行為研究:以 PLURK 使用者為例,國立政治大學廣播電視學 系碩士論文。

2. 董珮真(2009),網路社群,正在默默擴大影響力!2009 微網誌元年,貿易雜誌,221 期,

http://www.ieatpe.org.tw/magazine/221-1.htm。

3. 劉明德、方之光、張裕幸、謝佩如(2007),運用隱喻抽取概念技術(ZMET)來建立線上角色 扮演遊戲玩家的共識地圖,中山管理評論,15(3),667-696。

4. 林克寰(2007),用 ZMET 隱喻抽取概念探討聽障族群使用網路公開發表以表達自我之心智 模式,國立台北護理學院碩士論文。

5. 維基百科(2009a),Plurk,http://zh.wikipedia.org/zh-tw/Plurk。

6. 維基百科(2009b),Twitter,http://zh.wikipedia.org/zh-tw/Twitter。

7. 維基百科(2009c),微網誌,http://zh.wikipedia.org/zh-tw/微博客。

8. 吳肇銘、許佩珊(2009),微網誌興貣之關鍵成功因素-以 PLURK 為例,電子商務學術演討 會,台北。

9. 雲惟彬(2009),The rise, history and future of microblogging。

http://www.slideshare.net/alvinwoon/the-rise-history-and-future-of-microblogging。

10. Catchings-Castello, G. (2000). The ZMET alternative:A nontraditional, multidisciplinary technique lets marketing researchers analyze what chstomers want. Marketing Research, 12(2), 6-12.

11. Celsi, R. L., & Olson, J. C. (1988). The role of involvement in attention and comprehension processes. Journal of Consumer Research, 210-224.

12. Christensen, G. L., & Olson, J. C. (2001). Involced wih what? The impact of heterogeneity in goal hierarchies on high enduring involvement. In M. C. Gilly & J. Meyers-Levy (Eds).

Advances in Consumer Research, 28. 392-402

13. Christensen, G. L., & Olson, J. C. (2002). Mapping consumers' mental models with ZMET.

Psychology & Marketing, 19(6), 477-500.

14. Coulter, R. A., Zaltman, G., & Coulter, K. S. (2001). Interpreting consumer perceptions of advertising: An application of the Zaltman metaphor elicitation technique. Journal of Advertising, 30(4), 1-20.

15. Coulter, R. H., & Zaltman, G. (1994). Using the Zaltman metaphor elicitation technique to understand Brand Images. Advances in Consumer Research, 21(1), 501-507.

16. Ebner, M., & Maurer, H. (2009). Can weblogs and microblogs change traditional scientific writing? Future Internet. 1, 1, 47-58.

17. Java, A., Song, X., Finin, T., and Tseng, B. (2007). Why we twitter: Understanding microblogging usage and communities. Proceedings of the Joint 9th WEBKDD and 1st SNA-KDD Workshop 2007, San Jose, CA, USA, 56-65.

18. Lee, M. S. Y., McGoldrick, P. J., Keeling, K. A., and Doherty, J. (2003). Using ZMET to explore barriers to the adoption of 3G mobile banking service. International Journal of Retail and

Distribution Management, 31(6), 340-348.

19. Mitchell, A. A., & Dacin, P. A. (1996). The assessment of alternative measures of consumer expertise. Journal of Consumer Research, 23, 219-239.

20. Olson, J. C. (1989). Theoretical foundations of means-end chains. Werbeforschung and praxis, 5, 174-178.

21. Pink, D. (1998). Metaphor marketing. Fast Company, 14(4/5), 214-219.

22. Pinker, S. (1994). The Language Instinct: How the Mind Creates Language. Cambridge, MA:

The MIT Press.

23. Restak, R. (2004). What your customers can't say. Ageless Marketing, 13(15), 1-2.

24. Reynolds, T. J., & Craddock, A. B. (1988). The application of the MECCAS model to the development and assessment of advertising strategy: A case study. Journal of Advertising Research, 28, 43-54.

25. Reynolds, T. J. and Gutman, J. (1988). Laddering theory, method, analysis, and sound. Journal of Advertising Research, 28(1), 11-31.

26. Reynolds, T. J., & Rochon, J. (2001). A means-end chain approach to motivating the sales force:

The Mary Kay strategy. In T. J. Reynolds & J.C. Olson (Eds.), Understanding consumer decision making: Applications of the means-end perspective to marketing and advertising strategy. Hillsdale, NJ: Erlbaum

27. Roger, C., & Farson, R. E. (1984). Active listining. Organizational Psychology (4TH ed.), 255-266.

28. Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and technique. CA:Sage: Newbury Park.

29. Sugai, P. (2005). Mapping the mind of the mobile consumer across borders: An application of the Zaltman metaphor elicitation technique. International Marketing Review, 22(6), 641-657.

30. Zaichkowsky, J. L. (1985). Measuring the involvement construct. Joural of Consumer Research, 23, 341-352.

31. Zaichkowsky, J. L. (1994). Research notes: The personal involvement inventory: Reduction, revision, and application to advertising. Journal of Advertising, 23(4), 59-70.

32. Zaltman, G., & Coulter, R. H. (1993). Seeing the voice of the customer: The Zaltman metaphor elicitation technique. Marketing Science Institute Report Number 93-114. Cambridge:

Marketing Science Institute.

33. Zaltman, G., & Coulter, R. H. (1995). Seeing the voice of the customer:Metaphor-based advertising research. Joural of Advertising Research, 35(4), 35-51.

34. Zaltman, G. (1996). Metaphorically speaking: New technique uses multidisciplinary ideas to improve qualitative research. Marketing Research Forum, 8(2), 13-20.

35. Zaltman, G. (1997). Rethinking market research: Putting people bacl in. Journal of Marketing Research, 34(4), 424-437.

36. Zaltman, G. (2000). Consumer researchers: Take a hike. Journal of Consumer Research, 26(4), 423-428.

37. Zaltman, G. (2003). How customers think: Essential insights into the mind of the market.

Boston, MA: Harvard Business School Press.

38. Zaltman, G. and Useem, J. (2003). The man can read your mind. Fortune, 147(1), 48-54.

39. Zaltman, G., & Zaltman, L. H. (2008). Marketing metaphoria: what deep metaphor reveal about the minds of consumers. Boston, MA.: Harvard Business School Press.

40. Zhao, D. and Rosson, M. B. (2009). How and why people twitter: The role that micro-blogging plays in informal communication at work. Proceedings of the ACM 2009 International

Conference on Supporting Group Work, Sanibellsland, FL, USA, 243-252.

附錄

附錄1. 網路問卷

相關文件