第五章 結論與管理意涵
第二節 管理意涵
第五章 結論與管理意涵
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附錄 A
行動數位裝置導入食品供應鏈問卷調查
問卷編號：
各位先生、女士您好：
這是一份有關食品物流業導入行動數位裝置接受程度的學術問卷，主要的 目的是希望瞭解您認為行動數位裝置在您的工作上是否有幫助並讓您能夠接 受與使用，煩請撥冗填寫。本調查結果僅供學術研究使用，您所填答之任何資 料將不對外公開，敬請安心作答。您的回應將對此研究有莫大幫助。感謝您的 合作。
敬祝您 平 安 順 利
中華大學企業管理系碩士班 研 究 生 高玉明 敬上 聯絡電話：0921-112321
E-mail: alankao65@yahoo.com.tw 指導老師： 李堯賢 博士
徐聖訓 博士 第一部份：情境描述
請您先閱讀此一部份有關行動數位裝置(智慧型手機)的情境功能描述後，再填答以下 之問題。
行動數位裝置是具有一般手機與 PDA（個人數位助理）及整合各類資訊應用功能 的科技產品。現在假設公司現在提供您一個這樣的設備，這樣當您一早到公司的時 候，首先您可以使用行動數位裝置裡的工作表來察看您一天的工作行程；在運送的途 中，您可以使用行動數位裝置GPS（全球定位系統）的功能幫助您在您不熟悉的區域 瞭解現在身處何處，此外還可透過行動數位裝置的電子地圖來規劃配送或是拜訪客戶 的路徑；當貨件送達目的地後，您可以再次使用行動數位裝置掃瞄貨件條碼，表示您 已經將貨件安全送達；而且你也可立即透過行動數位裝置將客戶向你訂購的產品，透 過無線網路將資訊回傳的方式通知公司內的行政人員，立即安排下次的出貨時間及路 線安排。
此外，若是有任何狀況需要打電話回公司時，行動數位裝置除了有一般手機通話 功能外，您還可以使用網路電話，讓您可以立即與公司聯絡並且節省通話的成本。
除了上述功能之外，行動數位裝置還擁有一般 PDA 的功能，例如通訊錄、記事本 等。簡單說就是行動數位裝置是整合您現在所使用的訂單系統、拜訪記錄、手機三者 之功能外，還結合了GPS 與商務簡報等諸多有助於您工作之功能的設備。以下的問項 是希望瞭解您對這樣的產品的接受程度有多高？
第二部份：行動數位裝置(智慧型手機)接受度調查
非 常 不 同 意 不 同 意 普
通 同
意 非 常 同 意 1. 同業導入行動數位裝置讓我感到明顯的競爭壓力
2. 同業使用行動數位裝置讓我認為將會是有用於工作上 3. 使用行動數位裝置可有效提升產業之間的競爭力 4. 使用行動數位裝置可有效提升與客戶之間的合作關係 5. 使用行動數位裝置可有效幫助我管理客戶的進銷貨狀況 6. 同業使用行動數位裝置會加強我的使用意願
7. 我會因產業競爭力的提升而使用行動數位裝置
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□ □ □ □ □ 8. 越高層級管理者支持，行動數位裝置使用越普及
9. 主管對行動數位裝置的抱持看法會影響我的使用意願 10. 主管對公司行動數位裝置的導入會促進我的使用意願 11. 行動數位裝置由公司公務配置會增加我的使用意願 12. 主管有使用行動數位裝置, 會促進我的使用意願
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□ □ □ □ □ 13. 假設我有行動數位裝置，我會學習善加利用
14. 使用行動數位裝置與員工對於資訊應用的經驗有關 15. 接受創新智慧型資訊科技和使用者的個性高度相關 16. 我曾經使用過類似的行動數位裝置來處理相關的工作
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□ □ □ □ □ 17. 行動數位裝置的功能是清楚而易懂的
18. 對我來說，擅長使用行動數位裝置將會是容易的 19. 行動數位裝置能打破時間地域限制而形成回饋機制 20. 利用行動數位裝置達成任務是事半功倍的
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□ □ □ □ □ 21. 行動數位裝置使得工作執行更有效率
22. 行動數位裝置使得行程與進度掌握更具機動性 23. 我會因客戶需要而使用行動數位裝置
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□ □ □ □ □ 24. 未來我會更加頻繁使用行動數位裝置以便利生活
25. 若時間充裕並有配置則我將使用行動數位裝置完成工作 26. 在工作時我將會喜歡（願意）使用行動數位裝置
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