• 沒有找到結果。

一、中文文獻

吳清山、黃旭君(1995),「提升教育品質的一股新動力:談全面品質管理及其 在教育上的運用」,教育資料與研究,第2 卷,頁74-83。

林俊瑩(2004),「社會網絡與學校滿意度之關連性-以高雄縣市國小學生家長 為例」,台灣教育社會學研究,4(1),頁113-147。

徐堅白(2000),俱樂部的經營管理,揚智文化事業股份有限公司。

秦夢群(1998) ,教育行政—理論部分,台北:五南。

曹仁德、黃毅志、侯松茂 (2003) ,「2003 年台東師院學生對課程、教學意見與 行政滿意度之調查研究」,臺東大學教育學報,14(下) ,頁 225-252。

連清唐(2004),高職生選校時重視的服務品質影響因素之探討—以北縣某私校 商職為例,銘傳大學管理科學研究所碩士論文。

陳碩琳(2003),目標導向、學習滿意度與學習績效關係之研究—以國立空中大 學高雄學習指導中心為例, 國立中山大學人力資源管理研究所碩士論文。

陳德華(1998),「從國內一般性大學組織規程探討大學校園運作之相關問題」,

教育資訊研究,6,頁115-132。

陸洛(1998),「中國人幸福感之內涵、測量及相關因素探討」,人文及社會科 學,8,(1),頁 115-137。

郭永順(2004) ,公立高職進修學校學生學習滿意度之研究,國立東華大學教育研 究所碩士論文,花蓮。

張美香、王麗幸、賀力行、陳坤治(2006),「大專院校學生教育服務品質、顧客 滿意度與忠誠度關連分析」,中華管理學報,7(1),頁 125-142。

張家宜 (2000) ,「大學學生滿意度之實証研究」,淡江人文社會學刊,6,頁 1-27。台北:淡江大學。

楊國賜(2003),「提昇大學教育品質,增進國際競爭力」,教育資料與 研究,第54 卷,頁75-86。

楊國樞(1980),「生活素質的心理學觀」,中華心理學刊,第 22 卷第 2 期,

頁 11-24。

楊綺紅(2002),多校區大學學生對學校服務品質之研究,銘傳大學管理科 學研究所碩士在職專班論文,台北。

謝小芩(2005),「以學生為中心的大學評鑑:大三學生對學校滿意度的探討」,

通識教育季刊,第12卷第4期,頁113-140。

謝亞恆、林俊瑩(2007),「台灣地區大學生的社會網絡、學校教學品質與學校 滿意度之關聯性研究」,台東大學教育學報,18(1),頁107-139。

蕭奕志、陳漢陽(2004),「全面品質管理在提昇學校品質之應用策略」,

中華技術學院學報,第31 卷,頁29-37。

魏明堂(2002),「高職教師對國中生職業試探與輔導活動實施工作滿意度研究」, 國立台北科技大學技術及職業教育研究所碩士應論文,台北。

國際教育委員會發表的報告(1996)「學習:蘊藏寶藏」(Learning:The Treasure Within)。

二、英文文獻

Astin, A. (1993) , What matters in college? Four critical years revisited, San Francisco, CA: Jossey Bass.

Baker, J. A. (1998) , “ The social context of school satisfaction among urban,

low-income,African-American students”, School Psychology Quarterly ,13(1), 25-44.

Borenztein, E., De Dregorio, J., and Lee, J. W. (1998) , “How does foreign direct investment affect economic growth”, Journal of International Economics,

45,115-135.

Churchill, Gilbert A., Jr. and Carol Surprenant (1982), “An Investigation Into the Determinants of Customer Satisfaction,”Journal of Marketing Research, 19 (November), 491-504.

Clark Kerr (2009) , The Uses of the University .

Crosby, Philip B. (1979), Quality Is Free, McGraw-Hill, New York.

De Geyndt, W. (1996) , “ Social development and absolute poverty in Asia and Latin America,” World Bank Technical Paper 328. Washington DC: World Bank.

Deming, W.E., (1982), “ Quality, Productivity, and Joseph O. Rentz,”Journal of the Academy of Marketing Science, 24(1): 3-16.

Engel, J. F., Blackwell, R. D. and Miniard, P. W..(1986) , “ Consumer

Behavior. ,”(5th ed.). Harcourt Broce Joranovich College Publishers, The Dryden Press.

Forbell, G.(1992) , “ A national customer satisfaction barometer the Swedish experience,” Journal of Marketing, 56, 121-131

Garvin, David A. (1984) , “ What Does Product Quality really Means”,Sloan Management Review,Fall: 25-34.

Hemple, D. J. (1977), Consumer Satisfaction with the Home Buying Process:

Conceptualization and Measurement, Conceptualization of Consumer

Satisfaction and Dissatisfaction, Cambridge: Marketing Science Institute.

Heskett, J.L., (1994), “Putting the service-Profit Chain to Work”, Harvard Business Review, Vol.72, Mar.-Apr., pp.164-174.

Howard, J.A. and J.N. Sheth, (1969), The Theory of Buyer Behavior, New York: John Wiley and Sons Inc.

Kotler, Philip (1991), “Marketing Management: Analysis, Planning, Implementation and Control”, 7th ed., Prentice-Hall, Englewood Cliffs, NJ., pp.246-249.

LeBlanc, G. and N. Nguyen (1999), “Listening to the customer’s voice: examining perceived service value among business college students.” The International Journal of Educational Management, 13, No.4, pp.187-198.

Lehtinen, U. (1982) , Service Quality: A Study of Quality Dimension, Helsinki: Service Management Institute.

Lewis and Vincent(1990), “Defining and Measuring The Quality of Customer Service”,Marketing Intelligence and Planning,p36-44。

Litten, L. H. (1981) , “Educational essentials and the marketing of higher education”, Marketing of Services, Proceedings Series of American Marketing Association, pp.134-137.

Oliver R. and Desarbo W.(1988) , “Response Determinants in Satisfaction

Judgements”, Judgwments,Journal of Consumer Research, Vol.14,pp.495-507.

O’Neill, M. A. and A. Palmer (2004), “Importance-performance analysis: a useful tool for directingcontinuous quality improvement in higher education.”

Quality Assurance in Education, 12, No.1, pp.39-52.

Palmer, A. (1998) , Principles of services marketing, (2nd Ed.) , London:

McGraw-Hill.

Parasuraman, A., Zeithaml, V A., and Berry, L. L.(1988), “Servqual:A

Multiple-item Scale for Measuring Consumer Perceptions of Service Quality”,Journal of Retailing,64:1, 12-40.

Psacharopoulos, G.and Harry A. P. (1994) , Indigenous people and poverty in Latin America: An empirical analysis, Washington DC: World Bank.

Tan, K. C., and Kek, S. W. (2004) , “Service quality in higher education using an enhanced SERVQUAL approach”, Quality in Higher Education,10(1), 17-24.

Teas, R.K., (1993), “Consumer Expectations and the Measurement of Perceived

Service Quality”, Journal of Professional Service Marketing, 8(2), 33-54.

Wright, C., & O’Neill, M. (2002) , “ Service quality evaluation in the higher education sector: An empirical investigation of students”, perceptions.

Higher Education Research and Development, 21(1), 23-39.

Wright, R. E. (1996) , “ Quality factors in higher education: The student’s viewpoint”, College Student Journal, 30, 269-272.

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