知識管理

Fu Jen Catholic University 2008

Department / Code

(開課單位/單位代碼)

資訊管理系 (

)

(課程代碼)

F S Course Name

(課程名稱)

知識管理

Knowledge Management

Credit

(學分數) 3 3

Course Objectives (課程目標)

The main objective of course is to introduce the basic concepts of knowledge, knowledge management (KM), knowledge management systems (KMSs). In addition, the IR, and Web search related techniques applied in the KMSs are also addressed in the class. The learning objectives in this course including:

A. To understand the history of KM and the key concepts in KM.

B. To investigate the KM solutions applies in the business environment.

C. To learn the information retrieval, and AI related techniques applied in the KMSs.

D. To provide latest information, articles to students and enable the students to read, and discuss in the class.

Course Materials (課程教材)

1. 林東清(2007)，「知識管理」，智勝文化。

2. Handouts

Reference (參考書目)

1. Irma Becerra-Fernandez, et al., (2004), Knowledge Management: Challenge, Solution, and Technology, Pearson Prentice Hall

2. 「科技政策系列—產業創新」，國家實驗研究院科技政策研究與資訊中心

3. 哈佛管理評論 (Harvard Business Review) Evaluation

(評量方式)

1. 作業、個案報告(Homework, Case presentation & report ) 50%

2. 期末考 (Final Test) 30%

3. 出席 (Attendance and class discussion) 20%

Pedagogical Methods (教學方法)

5講授(Lecture) 5個案教學(Case Study) …電子教學(e-Learning) 5體驗教學(Project Adventure) …角色扮演實境教學(Role Playing) …企業競賽遊戲(Business Simulation Game) 5管理電影(Theater Learning)

5競賽讀書會(Study Group)

5專題實作(Seminar on Field Research) …產業實習(Internship)

…服務學習實作(Service Learning) 5自主學習(Independent Study) …對話教學法(Dialogue Teaching) …其他

Course Web (課程網頁)

1. 課程投影片與資料下載

遠距教學平台 (iCAN 教學網)

http://www.elearn.fju.edu.tw/icanxp/iCANPortal/index.html

Course Outline (課程大綱進度)

Week Date

（Thursday） 內 容 大 綱 備 註

1 2/28

228 和平紀念日

2 3/6

Course Introduction 第一章:知識管理總論

3 3/13 KM Theory & Models

第二章: 理論觀點與架構模式

4 3/20

Knowledge Capture & Creation

第五章: 組織知識定義與獲取 第六章: 知識的創造

5 3/27

A talk (暫定)

6 4/3

春假

7 4/11

Knowledge Organization & Reuse 第八章:組織知識的利用

第九章:組織知識的儲存

文章選讀

8 4/18

第十章: 知識管理之科技觀點

Web Search vs. Information retrieval

文章選讀

9 4/25

Mid-term exam (期中考週)

10 5/2

Text and Web Mining Techniques in KM

Text and Web Mining Techniques in KM

Knowledge Services and Innovation & KM

產業創新與知識管理

13 5/23

Knowledge Services and Innovation & KM 產業創新與知識管理

Group Discussion 小組討論&分享

Final exam (期末考)

15 6/6

Group Discussion 小組討論&分享

16 6/13

Review of e-Taiwan 數位台灣與人才培育

…全人教育

(Holistic Education)

;做中學

(Learning by doing)

Contribution to Mission

(本課程與管理學院 使命之關係)

…人本價值

(Human-centric values)

;整合資源

(Resource integration)

…創新知識

(Innovative knowledge)

;國際視野

(International view)

Contribution to learning goals (本課程能達成開課 單位的哪些目標-院)

Contribution to learning goals (本課程能達成開課 單位的哪些目標-系)

;掌握投入之專業知識內涵並能建立起一套學習及研究的方法。

Each student should be able to recognize the appropriate methods and procedures of research pertaining to their area of specialization. This learning goal is met through the completion of their thesis projects.

…能整合理論與實務，提升各種組織之績效。

Each student should be able to integrate theory and practical applications to increase the productivity of organizations. This learning goal is met through the course embedded exams..)

;拓展國際視野與觀點，提升其國際化能力。

Each student should be able to expand their global perspectives to adapt to internationalization. This learning goal is met through the course embedded exams.

;善用現代資訊科技於資源之統整與應用。

Each student should be able to capitalize on modern information technology in the integration and use of resources. This learning goal is met through the course embedded exams.

…建立正確的專業倫理與人本價值觀念並應用於專業的決策中。

Each student should be able to recognize professional ethics and human-centric values, and be able to apply them in professional decision-making. This learning goal is met through the course embedded exams.

…了解資訊管理問題的解決方法且具備基本的研究能力。

Each student should be able to understand the methods of solving problems in information management, and to possess basic research ability. This learning goal is met through the course embedded exams.

;能分析資訊管理領域之實務個案並與理論基礎相結合。

Each student should be able to analyze actual cases in information management and incorporate theoretical basis into such analysis. This learning goal is met through projects.

;具備問題分析討論與解決及專題研究的能力。

Each student should have the ability necessary in analytical thinking for problem solving and the ability to conduct project research. This learning goal is met through the theses writing.

;成為資訊管理理論與技術兼備的「資訊管理專業經理人」。

Each student should be able to become a manager specializing in information management and be competent in the relevant theories and skills. This learning goal is met through the thesis writing.

Instructor (老師資料)

姓名: 吳怡瑾 (Nancy Wu)

E-mail: icwu.fju@gmail.com; icwu@im.fju.edu.tw;

Phone: 02-2905-2739

Office Hour: 星期四下午 2:00-4:30 (Thursday, pm 2:00~4:30) Room: BS111-15