Applied Learning in Vocational English (ApL VocE)

Applied Learning in Vocational English (ApL VocE)

English for Service Professionals

Programme Coordinator/Presenter: Ms. Yuanna Hui

Non-local customers

Non-local peers/supervisors ApL VocE

students

WHO

WHAT

WHY HOW

• Mode 1/Mode 2

• Task-based approach

• Videos

• Interactive learning

• Collaborative learning

• Experiential learning

COURSE STRUCTURE

Certificate in Applied Learning (Vocational English) – English for Service Professionals (QF Level 3)

180 27

Module 1: Everyday Communication

Certificate in Applied Learning (Vocational English) – Listening and Speaking (QF Level 2)

40 6

Module 2: Workplace Communication Certificate in Applied Learning (Vocational English) – Reading and Writing (QF Level 2)

40 6

Module 3: Business Communication I Certificate in Applied Learning (Vocational English) – Listening and Speaking (QF Level 3)

50 7

Module 4: Business Communication II Certificate in Applied Learning (Vocational English) – Reading and Writing (QF Level 3)

50 8

Service Recipients <-> Service Providers

Service Providers <-> Service Initiators

Students develop their academic, functional workplace and critical literacy as they explore their education and training options.

Course Design

QF Level 2 (80 hours)

Module 1 and Module 2 focus on training students to perform a range of basic customer service assignments.

QF Level 3 (100 hours)

Module 3 and Module 4 focus on training students’ capacity to apply independent judgement in making customer-service

decisions based on established methods and procedures.

• Industry-specific English

Food and Beverages

Airport and Airline services

Tourism and Hospitality

Leisure and Recreation Design and

Technology

Transport and Logistics

Part 1 Part 2

From everyday situations to workplace situations

• At the supermarket

• At shopping mall

• At the MTR station

• At the gym

• At the cinema

• Retail

• Transport and Logistics

• Leisure and Entertainment

Personal/Private Settings Public/Commercial Settings

Module 1 Lesson 1

There are altogether EIGHT assessments:

• The objective and subjective components carry equal weighting.

• The four assessments in Module 1 and Module 2 account for 40%.

• The four assessments in Module 3 and Module 4 account for 60%.

• Students will receive practice paper/practice situations before each assessment. Tutors will have revision with the students before each assessment.

• There is “Bonus Challenge” in each assessment to encourage students to attempt the more advanced questions.

• Students who fail one assessment will still be allowed to progress to the next module.

Objective Component

Subjective Component

Here is a summary of the language items that will be covered in the Programme:

Vocabulary

 Prefixes and suffixes

 Four parts of speech: verb, noun, adjective and adverb

 Unfamiliar words are recycled to enhance retention (e.g. product advertisement, service advertisement, Instagram advertisement and job advertisement).

Grammar

 Grammar is taught in the context of vocational English (e.g.

describing service/products/routines – simple present; describing past events/experience – simple past; describing achievements – present perfect simple; expressing opinions/advice/rules at work – modal verbs).

Syntax

 The use of -ing forms: to form continuous tenses; as nouns (subject and object), as adjectives; after prepositions, after certain verbs and after linking words

Module 3 Lesson 8

Vocabulary List