第六章 結論與建議
6.2 建議
第六章 第六章
第六章 第六章 結論與建議 結論與建議 結論與建議 結論與建議
考，建議未來研究可同時針對夥伴進行雙向研究，透過思考夥伴的立場，探討 夥伴的想法是否也和物流服務業者本身相同，以及可能對夥伴造成的潛在影 響，為本研究未能得到驗證的「企業績效與夥伴關係之間的回饋循環效果」此 路徑，尋求更明確的解答。
參考文獻 參考文獻 參考文獻 參考文獻
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43. Mukherjee, K. (2001), “Productivity Growth in Large U.S. Commercial Banks:
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附錄 附錄 附錄 附錄一 一 一 一
【第一部份】資訊科技的應用
說明：本部份問題，主要是想了解藉由資訊科技，貴公司是否建立即時、自動化的技術與系統，
並提供夥伴處理、連結與分享資訊。請您依貴公司的實際情況勾選出您認為最貼切的答案。
量表來源 因子 原始問項/中文翻譯
Logistics information systems in my firm are being expanded to include more integrated applications.
貴公司的物流資訊系統足以進行許多整合性的商業應用。
My firm’s logistics information systems capture and maintain real time data.
貴公司的物流資訊系統能夠獲取與保留即時的資料。
Logistics operating and planning data bases are integrated across applications within my firm.
貴公司能夠有效地整合物流營運與規劃資料庫以進行商業應用。
Zhao, Meng, Cornelia Dröge, and Theodore P.
Stank
(2001) 能
力（
capabili
ty） The information available in my firm is accurate, timely and formatted to facilitate use.
貴公司資訊系統所產生的資訊是準確、即時與格式化，且易於使用。
親愛的高階主管，您好：
這是一份學術研究問卷，旨在探討「資訊科技資訊科技資訊科技之資訊科技之之之應用與應用與應用與應用與策略聯盟策略聯盟策略聯盟策略聯盟夥伴關係對物流服務夥伴關係對物流服務夥伴關係對物流服務夥伴關係對物流服務 業績效的影響
業績效的影響業績效的影響
業績效的影響」。您所提供的資訊將有助於學術理論與企業實務的結合，懇請撥空填答，並 摺疊後摺疊後摺疊後
摺疊後利用利用利用利用最後一最後一最後一最後一頁回郵直接寄回頁回郵直接寄回頁回郵直接寄回頁回郵直接寄回即可。
本問卷採不記名方式，所填之各項資料僅供論文研究之用，絕不披露個別資料，敬請 安心填答，您的寶貴意見對於本研究具有關鍵性的影響與貢獻，在此懇請您於一週內一週內一週內摺疊一週內 此問卷寄回，我們將饋贈小禮品饋贈小禮品饋贈小禮品以感謝您的協助。倘若您對本研究結果有所興趣，我們將饋贈小禮品 會奉寄上一份研究結果的摘要供您參考。最後，再一次懇請惠予協助，謹此敬致謝忱!
敬祝 鴻圖大展 萬事如意!
中華大學運輸科技與物流管理研究所 指導教授：陳昭華 博士
研 究 生：蕭雅云 敬上 聯絡電話：03-5186461
0958117209 E-Mail:m09414015@chu.edu.tw
My firm has invested in technology designed to facilitate cross-organizational data exchange.
貴公司有投入資訊系統的技術改良，以促進跨組織之間的資料交換。
My firm has adequate ability to share both standardized and customized information internally.
貴公司的資訊系統能提供組織內部分享標準化與客製化的資訊。
My firm has adequate ability to share both standardized and customized information externally with suppliers and/ or customers.
貴公司的資訊系統能提供外部供應商，並與顧客分享標準化與客製化 的資訊。
協調 性（
compatibili
ty）
My firm places employees at a business facility of suppliers and/ or customers to facilitate coordination.
貴公司有派遣員工至供應商或顧客一方，以促進雙方資訊系統方面的 溝通與協調。
My firm effectively shares operational information between departments.
貴公司各部門間能夠有效地分享營運面的資訊。
My firm effectively shares operational information externally with selected suppliers and/or customers.
貴公司能夠與外部特定的供應商與顧客有效地分享營運面的資訊。
My firm maintains an integrated database and access method to facilitate information sharing.
貴公司有建立整合性資料庫，並運用適當的方法以促進資訊分享。
資訊 分享
（
information sharin
g） My firm is willing to share strategic information with selected suppliers.
貴公司願意與特定供應商分享策略面的資訊。
【第二部份】夥伴關係
說明：本部份問題，主要是想了解貴公司與夥伴之間是否藉由相互信任，並且共享風險與利益，
以建立一長期密切的關係，達到彼此共同的目標。請您依貴公司的實際情況勾選出您認為最貼 切的答案。
量表來源 因子 原始問項/中文翻譯
We trust each other.
貴公司與夥伴之間彼此相信。
They are trustworthy on important things.
當進行重要決策時，夥伴是值得信賴的。
According to our past business relationship my company thinks they are trustworthy persons.
依據過去的企業關係，貴公司認為夥伴是值得信賴的。
信任
（
tru
st）
My company trusts them.
貴公司非常信任夥伴。
We communicate and express out opinions to each other frequently.
貴公司與夥伴相互溝通、表達意見相當地頻繁。
We can show our discontent towards each other through communication.
貴公司與夥伴能夠藉由相互溝通以表達不滿。
溝通
（
communicat
e） We can communicate honestly.
貴公司與夥伴能夠誠實地溝通。
We share the same world view.
貴公司與夥伴擁有一致的願景。
We share the same opinion about most things.
貴公司與夥伴在許多事情上擁有一致的意見。
We share the same feelings towards things around us.
貴公司與夥伴會彼此分享相同的看法。
Panayides Photis M., Meko So (2005)
分享 價值
（value sharin
g） We share the same values.
貴公司與夥伴共享報酬。
We focus on long-term goals in this relationship.
貴公司與夥伴是以發展長期關係為目標。
Daugherty, Patrica J., Matthew B. Myers, and R.
Glenn
關係 持續
（
relationshipcontinued
）
We expect this firm to be working with us for a long time.
貴公司與夥伴之間未來仍有繼續合作的意願。
【第三部份】企業績效
說明：本部份問題，主要是想了解貴公司是否透過與夥伴應用資訊科技，以創造物流績效與財 務績效。請您依貴公司的實際情況勾選出您認為最貼切的答案。
量表來源 因子 原始問項/中文翻譯
Meeting quoted or anticipated delivery dates on a consistent basis.
貴公司應用資訊科技後，能夠提供適當的報價，並能準時送達貨物。
Providing desired quantities on a consistent basis.
貴公司應用資訊科技後，能夠提供符合需求的運送量。
Responding to the needs and wants of key customers.
貴公司應用資訊科技後，能夠回應主要顧客的需求。
Notifying customers in advance of delivery delays or product shortages.
貴公司應用資訊科技後，能夠事先告知顧客運送延遲。
物流 績效
（
logistics performan
ce） Accommodating special customer service requests.
貴公司應用資訊科技後，能夠適應特定顧客的需求。
Profitability
貴公司應用資訊科技後，收益因而提高。
Ellinger, Alexander E., Patricia J.
Daugherty and Scott B.
Keller (2000)
Sales growth
貴公司應用資訊科技後，業務量因而成長。
Zhao, Meng, Cornelia Dröge, and Theodore P.
Stank (2001)
財務 績效
（financial performan
ce）
The ability to achieve the lowest total cost of logistics through efficient operations, technology, and/or scale economics.
貴公司應用資訊科技後，物流成本因而降低。
【第四部份】公司基本資料
說明：本部份問題，主要是想了解貴公司的背景資料以利分析，此部份的資料將不對外發表，
敬請安心填答。請您依貴公司的實際情況，填答下列資料。
1. 請問 貴公司的產業類別為(可複選可複選可複選可複選)
□海運承攬業 □航空貨運承攬業 □倉儲與運輸業 □整合型物流服務業(第三、四方物流) 2. 請問 填答者的職位為
□董事長 □總經理 □專業經理人 □一般管理者 □其他 3. 請問 貴公司成立的時間為
□5 年以下 □6~10 年 □11~15 年 □16~20 年 □21~30 年 □31 年以上 4. 請問 貴公司的員工規模為(含分公司含分公司含分公司含分公司)
□25 人以下 □26~50 人 □51~100 人 □101~200 人 □201~500 人 □501 人以上