第五章 總結與討論
第五節 結論
員工在工作上難免會遭遇一些不順遂的事影響情緒。當員工心情不好時，主管可能 就是幫助員工處理情緒的重要他人。本研究發現，不同的主管人際情緒調節策略，在不 同情境下的效果並不一樣。主管在提供情緒協助時，應該選擇適合員工需求的方式，才 能發揮最佳效果。例如：當員工的工作負荷高或是感到沮喪和焦慮時，要多加引導；而 當員工人際衝突多或是有生氣的情緒時，要給予關懷。不過，本研究發現只是初步證據，
許多相關議題仍待學者們進一步探討。
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